Arigato Automation
All reviews
Review RSS feed
This did not meet our needs, so we canceled and uninstalled it. Unfortunately, they are still charging $50 per month for the canceled service.
It's impossible for us to charge you after you've uninstalled. Billing is entirely handled by Shopify. Shopify's system generated a charge before you uninstalled and the bill arrived later, after uninstalling. We have absolutely no control over how this works as this system is entirely controlled by Shopify. Please review Shopify's billing documentation for more information. Per the documentation: "Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app’s billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it." See also https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Please direct any questions or complaints regarding Shopify's billing practices at Shopify directly. We are required to use the system, we don't get any say in how it works. Once you uninstall, we lose access to your store entirely. You reached out to us about this issue and we did the only thing we can do, which was to manually give a refund, which we did for you without hesitation. If there is anything else within our control that we can do to rectify this, just let us know, we'd be happy to do so.
The metafield automations are not as easy to use as other apps which are a LOT cheaper (tag genie for example which is $5 a month). The customer support team take ages to get back to you and now that I want to discontinue my account with them, there is no way to do it in the app, so I have to request this from them. I would not recommend as cheaper, better and easier to use services are out there.
Do not use this app. When you switch to Shopify Plus, they increase the price and charge $100/month for each of your store even if you just need a few triggers per month for the exact same services as before switching to Shopify Plus. Now, I need to find an alternative solution, so don't make the same mistake. In addition to that, they did not even bother to reply to my emails after this unacceptable price increase.
Per our terms of service, unreasonable demands for preferential treatment are not tolerated.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.