PH MultiCarrier Shipping Label
Shopify Shipping App - Multi Carrier Shipping Label
Rating
4.8
feedback
536
chart
#465
All reviews
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Aug. 23, 2023
This app does exactly what I needed to help my business ship out international orders, and the customer support was incredibly helpful in helping me get everything set up. Highly recommend!
Aug. 14, 2023
Great assistance from Sibi, very helpful. I have been using the app for a while and it integrates seamlessly.
Aug. 14, 2023
Thanks for all your hard work. Great customer service. Appreciate the quick attention and to hop on the call right away.
Aug. 2, 2023
Bad experience with this app. Was unable to connect our UPS account after more than 20 attempts. App kept giving various different error messages that were not at all clear in terms of what the issue was. We have not had any problems connecting our UPS account to Shopify, ShipStation or our ERP system. I had a Zoom call with their customer support representative, who was friendly and helpful, but also was not able to solve the problem after 20 minutes of attempting to. I was told to contact UPS, but that doesn't really make sense considering that other apps have no problem connecting to our account. In the end, it just wasn't worth my time to continue putting effort into trying to get things working, when completing such a basic function seemed impossible.
July 21, 2023
i had troubles configuring it but the support center help me instantly. Excellent service. ok ok ok
July 20, 2023
Were very helpful with the installation process. Very responsive by email as well as zoom. Walked me through the set up process.
July 12, 2023
PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier. On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.
July 5, 2023
Sibi was incredibly helpful in setting up the shipping fees to our storefront. I appreciated the Zoom call and screensharing, it made the whole process very smooth.
June 29, 2023
Strong customer service support with good follow up!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. Issues are fixed in short periods of time
June 27, 2023
I was having queries about using the shipping methods. PluginHive was incredibly responsive to answer my questions and also jumped on a zoom call and walked me through the entire process. Very much apprcieated. Thanks
June 23, 2023
"Excellent customer service! Quick response, friendly staff, and issue resolved promptly. Highly recommend!"
June 22, 2023
Sibi was extremely helpful. Very thorough and I will always want his assistance in the future. I look forward to the new changes he's helped me discover.
June 21, 2023
The service was very good the guy was very helpful with answering my questions and walking me through the site. This is going to make my orders a lot easier. Thank you for all the help.
Sept. 20, 2023
Fantastic assistance today from Manohar. Addressed my issues and provided a full walk through of an initial setup to ensure we had done it correctly.
June 21, 2023
Very Useful app, and they have an excellent customer support recommended to anyone have international orders
June 19, 2023
Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.
Dear Jon, We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify Shipping app that provides this functionality. We strongly advise against implementing such a process because the Shopify Checkout is not customizable for every Shopify plan, making it challenging for customers to provide UPS Account details. Moreover, customers can enter incorrect information, resulting in cart abandonment. Our recommendation is to utilize the merchant's UPS account, which you have already set up. This way, UPS rates based on the merchant's account can be displayed at checkout. While these rates may not precisely match the customer's UPS account rates, they can serve as approximate rates during checkout. Alternatively, you can offer Free Shipping at checkout as another approach. In both cases, customers would need to prepare the shipment labels using their own UPS Account and send them to the merchants for processing the shipments. We attempted to reach out to you yesterday using the provided contact number, but unfortunately, it was not connected. We suggest scheduling a Zoom call at your convenience to discuss possible alternative solutions. Please feel free to reach out if you have any questions. We are here to assist you.
June 15, 2023
They were very helpful with setup and implementation to get us up and running very quickly. Extremely available and helpful!!!
June 15, 2023
Amazing customer service - I've had 2 lengthy zoom calls already. They are right there when you need them. Would definitely recommend.
June 9, 2023
Very good and proactive support team. My issues were resolved promptly with great professionalism. I recommend this product for all Shopify users.