PH MultiCarrier Shipping Label

June 8, 2023

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing! As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that. My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it. The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying. I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team. Customer service : 5 stars Actual App: 3.5 Stars

June 8, 2023

So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.

May 29, 2023

SUPPORT CALL & SET UP: Great first experience. They discussed all my options with and without their app service. Will keep learning and make a decision soon.

May 26, 2023

The app is useful for processing bulk shipping labels and we received helpful customer service right away!

May 25, 2023

Just had a first Zoom meeting and the customer representative was patient with me and the guidance was clear. The functions seem amazing that it can be integrated with the carrier and generates the all the necessary docs!

May 17, 2023

great app that really makes our lives easier. The support is always super fast and reliable. Can highly recommend this app.

May 11, 2023

Support is very good, wish everything is in the same screen same as the PH . I was able to integrate UPS successfully.

May 10, 2023

The app functionality was great and their support turn around time is great. They always respond with in few hours and they are happy to join a quick call to explain. Appreciate their effort in making the useful apps.

May 5, 2023

I was able to configure my post carrier accounts without any issues. Happy with the support given thank you

May 3, 2023

Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.

April 20, 2023

Excellent app, works great but it is the level of customer service that is outstanding. They reply very quickly and work with you to get everything set up and help resolve any issues you may face. Highly recommended.

April 6, 2023

Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!

March 27, 2023

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app. The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything. We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.

March 22, 2023

Shashi was very helpful resolving our doubts. The app works very well and we are happy with the service

March 21, 2023

This app allowed us to start offering multiple shipping options not afforded to us with our previous app. We were able to talk with PH associate during installation and set up which made this process much simpler. Have not used this particular app much yet. But, the PH FedEx app worked flawlessly for us in the past. So, we are confident this one will as well.

March 21, 2023

Very robust and helpful app that allows me to deal with products of all sizes and weights. The best part is that the customer service is amazing. Whenever I've had a problem, I've gotten quick and clear responses. I even have had Shashi jump on a Zoom call to walk me through! Really appreciate it!

March 15, 2023

Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!

March 9, 2023

The PluginHive team really is first rate! If you are looking to bring in carrier rates and need a solution like this I think you will find the PH MultiCarrier app to be great value.

March 1, 2023

I've been looking for a fufillment app that would offer live rates, levels of customisation regarding carriers and packing parameters, and ease of use and so far this has been exactly what we're after. And the support has been exceptional! Within a couple of minutes of installation, I had a phone call from the lovely Addina to offer guidance and she was so patient - even when I called her back at least 3 more times to get more advice and clarification. She even did a Zoom call to ensure that I knew how to get the best out of the app. So happy to finally find what I was after!! Highly recommend!!!

March 1, 2023

Excellent application and fantastic support. This really makes creating shipping labels for multiple carriers easy. Highly recommend.