All reviews

Rating Breakdown

  • 5
    86% (138 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    9% (15 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 28, 2024

The team did their best , so far the app is doing good Safouh is a dedicated customer support agent Thanks

Using app

10 days

Total reviews

3

Average rating

3.7

5 / 5 Share

April 26, 2024

I am delighted to share my experience with "Multi‑Store Sync Power." This solution has been a game-changer for my Shopify stores, seamlessly synchronizing products and collections across multiple platforms. The level of service provided is exceptional, with lightning-fast synchronization within minutes. The customer service team is truly dedicated and available around the clock, ensuring any queries or issues are promptly addressed, specially a team member called Safouh. I highly value them as Shopify experts who have a deep understanding of their product and its capabilities. Overall, "Multi‑Store Sync Power" has significantly enhanced my e-commerce operations, and I highly recommend it to anyone looking for efficient and reliable synchronization solutions for their Shopify stores. Looking forward to try other apps provided from them soon.

Using app

11 days

Total reviews

1

Average rating

5.0

1 / 5 Share

April 17, 2024

Disaster! I'm struggling for over an year with this and it never worked properly. If you're adding new stores to the existing ones, make backups, because your inventory will be ruined. Proven 2 times, even if you strictly follows their instructions

Using app

11 months

Total reviews

1

Average rating

1.0

5 / 5 Share

April 12, 2024

For the past two years, we've had the pleasure of working with Safouh while managing our Shopify stores with the EGNITION app. Safouh has been an instrumental part of our journey, seamlessly synchronizing products across our Shopify accounts. His deep knowledge and expertise have been nothing short of a revelation in the often complex world of tech support. Safouh consistently delights us with his prompt and effective solutions, a rarity in today’s fast-paced tech environment. Each interaction with him not only resolves our issues but also enhances our understanding and capabilities within the platform. His support has been pivotal in helping us navigate and thrive using EGNITION. We are immensely grateful for Safouh's dedication and exemplary service over the years. His unwavering commitment and exceptional skills have made a significant impact on our business operations. Thank you, Safouh, for your amazing support and for being such a dependable pillar of excellence!

Using app

10 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 5, 2024

Since Days the Multi‑Store Sync Power App responds with a Server Error 500! It seams no one is checking the infrastructure availiability No online Support available. No functional update since Shopify have changed their setup.

Using app

Over 3 years

Total reviews

4

Average rating

3.0

Developer Reply

Thank you for your additional review team at Nouveau Lashes. Apologies that we could not find any comms on this subject, however, we have already reached out to you directly via h...f@ email to resolve any challenges. Please respond and we will be able to assist!

5 / 5 Share

April 4, 2024

This app is a real life-saver and is a great way to make sure all my sites have matching product content. There's an extensive selection of attributes to match as well as the option of WHEN to sync. Manual syncing is easy by bulk-adding a tag. And customer support is quick and responsive for the couple of things I've needed.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2024

Great, responsive support and functions as it should

Using app

7 months

Total reviews

3

Average rating

5.0

1 / 5 Share

April 1, 2024

Horrific. After two years of trying, I am finally giving up on this worthless app that has NEVER worked properly. Despite numerous conversations and video calls with their OWN dev team, it STILL doesn't function correctly. I am SO happy that I found an alternative... fingers crossed this one actually delivers on its promises....

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

March 26, 2024

Chat support are great and it was a pleasure "talking" to you. Quick and competent.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2024

Amazing support! They helped us sync our 3 stores within an hour!

Store

GELCARE

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Vishal helped me out and went extra mile on his suggestions about going better on my processes. Very good customer service indeed!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

We highly recommend Multi-store Sync to those who need a solution for inventory management and product related transactions for different websites. It is easy to use, efficient and has excellent customer service. We have struggled with other programs without success, but when we found Multistore-sync everything changed. Everything suddenly made sense and our shops worked seamlessly. We were supported by Safouh who was an invaluable help during the set-up. He even went overtime to help us understand all the features of the app, even those not directly related to their app. Really a pleasure to find such support!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

I would recommend this app to others. The support provided for my specific problem or concern was amazing! Thank you Alexis. I got all my questions answered and learned so much more!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

I am delighted with the app. It makes your work with various country shops easier and works reliably. The support is also excellent; unfortunately, there was a problem with the app, and the support team helped me quickly. Thank you very much. I highly recommend this app to anyone who needs to synchronise between different shops (e.g. independent country shops).

Using app

4 months

Total reviews

15

Average rating

5.0

1 / 5 Share

March 22, 2024

After a few years of using this App we realized that the monthly costs increased by 66% per Shop which is absolutely terrible. But they charge you the monthly cost for nothing product update is not running anymore. Thats not the way to do business. No update / investment since a long time, some functions still not working. Its really sad how a good product can be turn into bad. No further Shopify functions like Bundels

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi Team at Unew EU Shop, Totally understand the frustration with the increase in pricing. Regretfully, it reflects the overall situation with the ecosystem & the platform. The level of complexity & demands have been growing year over year which encourages us to look for more scalable and hence pricey underlying products (infrastructure, etc). The last few months were indeed spent on improving the stability and ability to process millions of syncs per day and it delayed the addition of new features though we always handle the most critical Shopify changes and ensure the app is compatible with them. You will be able to see new additions in changes in 2024. Thanks again for your review and for being our customer!

5 / 5 Share

Jan. 10, 2024

great app to manage inventory in multiple stores, support replies pretty promptly as well

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Excellente service

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Amazing app - keeps multi-store inventory in sync. 0% error, 100% accuracy. Highly recommend. Incredible customer experience team - attentive and responsive. Thank you!

Store

Linjer

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Awesome high touch support and guidance from Safouh. We appreciate his help and his insights as we navigate the change. Thank you for your help! We appreciate you :)

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

We have only just started using the App to connect our 6 shopify stores to manage inventory. The set up was a bit tricky to understand, however the Support responded with lightning speed and offer expert assistance. Early days buy it does what it says it will and the support is there.

Using app

4 days

Total reviews

1

Average rating

5.0