Turquoiseoverdiamonds review for Multi Vendor Marketplace

June 18, 2017

Sorry guys, I have to be honest on here as I believe a lot of those reviews are extremely misleading and just want to prepare anyone who is about to go down this path as I wish I had been before I started. (Interestingly, nearly all these reviews have been written by sites that are now out of business- I have little doubt to why and do wonder if many are real?) The app is poor and the functionality is low. For the price they charge, I feel ripped off every time I access it. Everything is very 'backwards'. & seems it was made 10 years ago and not updated since. Out of 27 vendors, 27 of them (yes, all of them) couldn't get into their vendor panels. These are people who have been using ecommerce solutions for many years, myself included. Unfortunately, you don't really have a choice to use them or not if you want to set up a marketplace on Shopify so don't not do it because of this (as I am) but do be ready for some serious frustrations and many 'WHAT THE HELL?!' moments. It seems like it was thrown together by someone who has never used etsy or seen a functioning marketplace, ticking off the basics with little regard to practicality and the people involved In using the app on both ends. The help is good, I guess but questions are answered in dribs and drabs. Its taken me half a dozen emails sometimes to answer 1 very easy question and instead of finding solutions, it seems its a 'take it or leave it' scenario. Never been so bewildered in my life. By the way- expect to pay $65 a month if you have anything to ship and for basic things that you'd expect to be included like -contact seller and social media icons, expect to pay another $10-$15 so in essence you're looking at around $1000 a year for a very basic marketplace that you and all your vendors will have huge problems with. The payment process is also not automated nor can you use Shopify payments (why, when the payment process isn't automated anyway??) so another 1% shopify fees and then 2% ON TOP of your regular 2.9% PayPal fees just to transfer the money to your vendors using mass pay. Very odd. When Stripe offers an automated solution for marketplaces, it seems odd that other options havent been explored to assist in usability for their customers. I am expecting to have to spend a lot on marketing so I can keep my vendors on board, given the struggles they are each having with using it so just be prepared. It does work- don't get me wrong, just be prepared for anything but a 5 star rated app so you're not incredibly stupefied the whole way through. Sorry Nikita, I do think you're doing your best, just think its time for an honest review on here.