Novel Carry review for Multi Vendor Marketplace

May 26, 2020

This app is very misleading, I feel like I was scammed out of $45. It looks 'okay' at first glance but it falls short of being a real multi-vendor marketplace solution for several reasons. Also, the English translations are TERRIBLE and I spent 2 full days just rewriting the entire store and creating help articles for my vendors (becuase the ones that Webkul have are horrible). But again, thats not even why this app is a bust.. let me explain. Premium Pricing, But Not Premium Functionality To get the marketplace to 'work' you'll need to add a bunch of different add-ons (including on Shopify's side). At the end of the day you're going to spending approximately $150-200 monthly between all the different add-ons and fees. At this price, you're better off just looking at different solutions that require upfront investment and are worth your money. Horrible Backend Interface + Bugs Bugs Bugs The backend is littered with bugs. This software needs WORK, it needs a good polish and it needs it now. The interface is not intuitive at all and you'll be hard pressed to get vendors to use it without numerous questions about how to set up things. Something tha should take 1 or 2 clicks takes 5-6 and even then its not obvious how to update/change certain settings. Why 2 Stars Instead of 1 I'm only giving 2 stars because admittedly the support was good. The Webkul team responded within 24 hours to each of my inquiries. But at the end of the day, this platform is not a good solution.