NicheNoire review for Multi Vendor Marketplace

Nov. 29, 2020

The support staff is very nice, however, if you have a simple problem it can literally take days to weeks to sort it out. If you have a problem you have to create a ticket. Then it takes 12 to 18 hours to get a response. The responses often do not solve the problem so you have to send another response and wait another 12 to 18 hours and around and around. You CANNOT get anyone on the phone or chat. They just will NOT do it. With a software program this this large and involved they need a chat feature. Shopify has chat. Paypal has chat. Stripe has chat. Webkul - no.