Les e-vernales review for Multi Vendor Marketplace
Dec. 29, 2020
I thought I would find a simple application, it's a real gas plant. When we change plan (upgrade) from the top, or from the bottom, we are charged each time. For some options, one is forced to take the highest Shopify plan. I will not speak of the after-sales service which takes its time to respond and which does not provide a solution. In short, to avoid! I uninstall. Je pensais trouver une application simple, c'est une vraie usine à gaz. Quand on change de plan (mise à niveau) par le haut, ou par le bas, on est facturé à chaque fois. Pour certaines options, on est obligé de prendre le plan Shopify le plus élevé. Je ne parlerai pas du SAV qui prend son temps pour répondre et qui ne donne pas de solution. Bref, à éviter! Moi je désinstalle.
Hi, Thank you for the review. - In case you will have been charged while the plan upgrade or downgrade, you will surely get a credit for the difference amount within few days of the amount deducted, this is how Shopify Billing API works. Also please make a note that all the payments are managed with the Shopify billing API, not from our end. - Also you need not to take the highest plan to use the app, you can use the app with the basic shopify plan, its not at all necessary for you to take the highest shopify plan. Hope things are now clear, so we would love to see you using the app again. Please get in touch in case of any help. Regards, Team Webkul
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