INNERMOD review for Multi Vendor Marketplace
Feb. 5, 2021
Avoid this app at all cost! Among the MANY ISSUES and the CONSTANT ERRORS with this app, the one thing that is completely unacceptable is that there have been numerous times when customers were not able to checkout any items from my website because products were somehow not synchronizing with this app (although everything was uploaded correctly on my end). I have contacted them many times with regards to this issue but customer service only replies the next day, within a few hours, and do not reply on weekends (which means that in the meantime, your products cannot be purchased at all). They had to fix this internal issue on many occasions but has never been apologetic and has caused me to lose sales. UPDATE: With regards to their reply, I have used my personal email/Skype and have spoken to several people from their team, e.g. Neha, Nitika Srivastava, Tapesh, Pratik Kumar. It is certainly NOT TRUE that their "average response time is generally very fast, even on weekends.". I have DELETED this app as it has caused too many problems.
Hi, Thanks for the review. As we can check, we could not find any recent contact that you did with Webkul. In case you have any, then let us know, as we have not received any email from your end. We always try to reply as soon as possible, and the average response time is generally very fast, even on weekends. Please get in touch with the support team, as they have emailed you. Regards, Team Webkul
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