Rating

4.7

feedback

685

Reviews

chart

#926

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    17%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify app are quite mixed. While some users praise the app for its ease of use, reliable subdomain setup for multiple languages, and excellent customer support, others have raised concerns about technical issues, server location affecting user data accuracy, and high server upgrade costs. Positive themes include great GUI, fast and effective support from team members like Grikor, Milena, Dmitry, and Vahan, as well as the app's functionality and translation quality. On the other hand, negative themes revolve around server location issues impacting user data accuracy, high server upgrade costs, and some users feeling that support was not fully engaging with solving their issues.

Highlights

Mixed reviews with praise for ease of use, reliable subdomain setup, and excellent customer support
Positive themes include great GUI, fast and effective support from team members like Grikor, Milena, Dmitry, and Vahan
Negative themes revolve around server location issues impacting user data accuracy, high server upgrade costs, and some users feeling that support was not fully engaging with solving their issues

Rating Breakdown

  • 5
    88% (606 ratings)
  • 4
    5% (35 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (8 ratings)
  • 1
    4% (25 ratings)

Reviews with Text

  • 99% (679)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 18, 2025

Vahan is very supportive

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Great app! Vahan and Milena were incredibly helpful. They answered our questions quickly and tailored everything to our business needs. Truly grateful for their support!

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

It works. Takes some getting used to but once you do, it's reliable. Great customer support as well. Shoutout to Dmitry.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

El servicio técnico de Gtranslate nos ha ayudado mucho, en concreto VahanNos ha echado una mano y todo funciona perfecto con nuestras traducciones

Using app

1 day

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 17, 2025

I do not recommend using this add-on. We have been using it for two months, and apart from technical issues, which can be resolved somehow, there is a very global problem: their servers are located in France, so if you use translation on your own subdomains hosted on their server in France, Shopify and all other services such as cookies, etc., will incorrectly determine your user's location, mostly as if they are in France, This significantly distorts the data transmitted to advertising accounts and also harms conversion rates, since the user's country is set by default according to their location, and since their server influences this and identifies it as France, you will have many abandoned checkouts and many problems with this application. Support makes it seem like they want to help, but in reality, they provide a solution that does not fix the problem at all. And if you don't understand this at all, you won't notice it, but the damage to you will be enormous.

Using app

5 months

Total reviews

6

Average rating

3.7

All reviews

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