MultiPixels ‑ Social Pixels
Boost social ads ROI with multiple pixels and audience tools
Rating
3.5
feedback
33
chart
#961
All reviews
Rating Breakdown
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June 9, 2024
Total dump App Please Don't Waste Your Money the app will we not working with multiple pixel
We sincerely apologize for any inconvenience you've experienced. We noticed that we didn't receive any support requests from you. Our support is available to assist with any concerns and get it working for you. Alternatively, reach out to us for a full refund. Kind regards, MultiPixels team
March 28, 2024
Very useful application if you have problems with the installation or propagation of your pixels, and God knows there are some... as well as incredible customer service
Jan. 23, 2024
Duncan is extremely knowledgeable and was willing to assist me with my issues. I would recommend this app and by extension the support team!
Sept. 6, 2023
Aug. 8, 2023
Impossible to cancel the subscription from Shopify panel, no clear information about it. I hope that company understand that this kind of trick make a horrible customer experience.
I'm truly sorry to hear about the inconvenience you've experienced with our app. I completely understand how frustrating it can be when things don't seem to work as expected. First and foremost, I'd like to clarify that we promptly responded to your initial query. However, it seems our response might have inadvertently landed in your spam or junk folder. I apologize for the oversight and appreciate your understanding. To assist you further, please note that all Shopify apps, including ours, can be uninstalled directly from your Shopify dashboard. Simply navigate to 'Settings', then click on "Apps and sales channels", and from there you should be able to uninstall the desired app. If you require any additional assistance or have further questions, please don't hesitate to reach out. Kind regards - the StoreAddons Team
July 5, 2023
This program is still collecting my pixel data even though I have uninstalled it. The pixel data of my website is abnormal. I have spent a long time troubleshooting this problem, and it has not been resolved until now.
We sincerely apologize for any confusion or inconvenience you've experienced. We deeply regret that you had a less than satisfactory experience, and we take your feedback seriously as it helps us improve our services. From your review, it appears there may have been some misunderstanding. We believe you may have confused our application with another of a similar name from your email. According to our records, our app was installed on your store for just 17 minutes. We recognize that this situation may have been frustrating and we truly regret any inconvenience caused. Our main goal is to provide excellent customer service and we are eager to resolve this situation to your satisfaction. Please don't hesitate to reach out to us directly at [email protected]. Warm regards - The StoreAddons Team
May 25, 2023
Very easy to use and configure, very fast and polite support. They solved my problem in a short time and with excellence. A special hug to the attendant Duncan, who attended me very well
Thank you for your positive feedback. We're delighted you found our service easy, fast, and effective. Your kind words for Duncan will surely be relayed. We appreciate your business and look forward to serving you in the future. Best, The StoreAddons Team
April 5, 2023
Never use this app they charge automatically extra money from ur account I'm used to that app and they charge me the extra amount I already uninstalled but they charge me.
We are deeply sorry to read about your one-star review and the frustration you experienced due to the unexpected charge on your account. We take customer feedback seriously, and we want to assure you that we are committed to providing the best service possible. We would like to clarify that the charge you encountered was due to Shopify Payments, and it is not a practice that we, at would ever intentionally initiate. We understand that such issues can be upsetting, and we apologize for any inconvenience this may have caused you. Please reach out to us at [email protected] so we can make this right - The StoreAddons Team
Nov. 21, 2022
Aplicativo perfeito, tanto em configuração quanto quanto a eficácia. marca os eventos 100%. Recomendo sem olhar, muito bom mesmo
Translation: Perfect application - the setup and efficiency are great. Tracks events 100% accurately. Highly recommended! Really happy to hear this! Thanks so much for using our app and for the feedback. We're glad it's working well for you. Thanks - The StoreAddons Team
Dec. 5, 2021
great app to help with adding multiple pixels to the store. customer service is also quick and reliable
Thank you so much for your feedback, it means the world to us. Feel free to let us know if you need anything on our end! :) Duncan
July 2, 2021
Best solution for those who want their pixel to work perfectly. Better support. No further. Any problems I had with pixel have been resolved. Staff is very committed to solving the pixel issue.
We're so glad to have helped you, and thank you so much for your kind words! We strive to improve as much as we can, and feedback means a lot to us. If you need anything else on our end, you know where to find us! Cheers, Nem
April 3, 2021
App is not fetching proper data. Ad account is showing way too less sales and hence data is not correct.
Hey there, I hope you're well! I'm terribly sorry that you experienced issues with MultiPixel. I saw that you sent a support ticket, but didn't hear back from you once we responded. I've followed up on it - I'd be more than happy to resolve your issue. Can you please get back to us so we can solve the problem? Thanks! Duncan
Jan. 16, 2021
The app was good, the only thing that could be better is a support live chat on the app, because the only way to contact them is by email
Thanks for your feedback - super happy you like the app and that it works well for you! And appreciate your suggestion for the support channels. We always aim to reply to all emails within 1 business day. Will take this suggestion on board as well, it's a good idea! Thanks - The StoreAddons Team
Jan. 12, 2021
It's a very good, it works as expected. And customer support is great, they solved a problem I had when triggering the pixel in a very professional way. Thanks.
Sept. 9, 2020
App is not fetching proper data. Ad account is showing way too less sales and hence data is not correct.
Sorry I was under the impression that it was working for you as you never got back to me. Please contact support and we can resolve this for you. Kind regards, Duncan
July 9, 2020
The Core product itself is excellent, does exactly what it says it does! But the customer support stands out as second to none for me, Duncan troubleshooted an issue rapidly and successfully. I 100% recommend Multipixel to anyone.
May 6, 2020
Does not work this app. Please do not waste your time ! Bad quality support. Looking for another app !!!!!
Hi in order to receive support you have to contact us. We can assist and ensure it is working correctly. Kind regards, Duncan
May 5, 2020
The app doesn't track adds payment info and doesn't work well, the Only wast of time I will remove it now
Hi sorry AddPaymentInfo is not possible unless you have Shopify Plus. I’ll update our documentation to make this more clear. Kind regards, Duncan
March 30, 2020
this is the best app to use multi pixel. also, they have very good and quick support. Really appreciate!