YOUniquely Yours Collections LLC review for MY ONLINE FASHION STORE
Aug. 28, 2023
not a very good one,app is not updating inventory to my store. i have had clients order certain sizes and/or color of a product from my store,but when i do the drop ship order from the site. That same item they were able to purchase was not available when i went to put in an order. which caused me to have to refund their money
Thank you for sharing your experience with us. Your feedback is deeply appreciated, and we're committed to addressing your concerns and improving your experience. We're delighted to let you know that after careful investigation, we were able to locate a few items that were initially thought to be sold out. We promptly notified you about their availability, and we're pleased that we could fulfill your order as requested. Regarding the inventory issue you've encountered, please accept our apologies for any inconvenience it may have caused. Our development team is actively reviewing your store to pinpoint the exact cause of the inventory problem. Our goal is to troubleshoot and resolve this issue swiftly to ensure smoother transactions for all our valued clients. It's essential to mention that, as a part of our commitment to excellent service, we process hundreds of orders daily. Despite our best efforts, there are times when technical glitches or human errors can result in inventory discrepancies. We're continuously working on refining our processes to minimize these instances, but please know that they can occur despite our vigilance. We genuinely understand the frustration that comes with these discrepancies, especially when it leads to situations like refunding your clients' money. Please accept our sincere apologies for any inconvenience this has caused you. Your feedback is invaluable as it allows us to continuously improve. We're dedicated to resolving the issues you've faced and providing you with a seamless experience moving forward. If you have any further questions, concerns, or insights to share, please feel free to reach out. We're here to support you and ensure that your future experiences with us are exceptional. Thank you for your understanding and patience as we work to enhance your experience. Best regards
