MY ONLINE FASHION STORE
The reviews for this Shopify app are quite mixed. While some users praise the app for its fast shipping, excellent customer service, and user-friendly interface, others express frustration with shipping issues, lack of communication, and difficulties in reaching customer support. Positive themes include fast shipping, user-friendly interface, variety of products, and helpful customer service. On the other hand, negative themes include shipping issues, lack of communication, and difficulties in canceling orders or reaching support. Overall, the app seems to have a good selection of products and features, but there are areas that need improvement in terms of communication and order fulfillment.
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I have placed 5 orders with this company. All 5 have had shipping issues and they actually lie to you and tell you it's shipped and when you go look at the tracking only a label has been created and it hasn't shipped. I'm doing everything to get my last 2 orders out the door and they are providing vague and "fake" answers to me after leaving messages, 10 + emails and voicemails and will not show it shipped in the app so I can't get payment from my Collective suppliers because you cannot manually update your orders it has to be synched from their site. DO NOT TRUST THEM! I will be canceling as soon as my customers last 2 orders are fulfilled (IF THAT EVER HAPPENS).
We’re sorry for the frustration you experienced, but we do want to clarify that we do not provide fake tracking information or intentionally misrepresent an order’s shipping status. We have been in business for over 10 years and have fulfilled orders for thousands of customers. A company does not remain in business for that length of time by intentionally misleading its customers, and we take accusations of dishonesty seriously. Tracking numbers are often generated when an order enters the fulfillment process, and there can be a delay before the carrier completes its first physical scan. During that time, tracking may only show “label created,” even though the order is already being processed for shipment. We understand how important timely shipping and accurate fulfillment updates are for your business, especially when your own customer payments depend on those updates. We also acknowledge that communication and status updates should have been clearer, and we apologize for the frustration this caused. Our support team is available by email, phone, and live chat, and we are happy to review any outstanding orders directly and provide the most current status available.
Cant get ahold of anyone, no way to cancel!
We’re sorry to hear about your experience. Our support team can be reached in three ways: by email, live chat, or phone support. To cancel your membership, simply delete the My Online Fashion Store app from your Shopify store. Removing the app will cancel the subscription associated with it. If you need any assistance with the cancellation process, please contact our support team and we’ll be happy to help.
App has been down for over 24 hours, with support saying it'll take another 24-48 hours to fix. Very disappointed with the downtime and lack of a real resolution timeline.
We sincerely apologize for the downtime and understand your frustration. The issue was related to our server infrastructure and required an external server-side update before service could be fully restored. The issue has now been resolved, and the app is working normally again. We appreciate your patience while our team worked through the problem, and we’re continuing to monitor the app closely to help prevent similar disruptions. Please try accessing the app again, and if you experience any further issues, contact our support team so we can assist you right away.
Excellent service at a nominal price. Thank you CCWholesaleClothing All my drop shipping orders are fulfilled fast and accurately.
THE BEST APP EVER__ WE ARE GRATEFUL
Thank you so much for the amazing review! 🎉 We truly appreciate your support and kind words. We're grateful to be part of your business journey and are thrilled to hear you're having a great experience with our app. Our team works hard to provide quality products, fast service, and the tools you need to grow your store. Thank you for being a valued member of the My Online Fashion Store community. We look forward to supporting your success for years to come!
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