MY ONLINE FASHION STORE
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I have placed 5 orders with this company. All 5 have had shipping issues and they actually lie to you and tell you it's shipped and when you go look at the tracking only a label has been created and it hasn't shipped. I'm doing everything to get my last 2 orders out the door and they are providing vague and "fake" answers to me after leaving messages, 10 + emails and voicemails and will not show it shipped in the app so I can't get payment from my Collective suppliers because you cannot manually update your orders it has to be synched from their site. DO NOT TRUST THEM! I will be canceling as soon as my customers last 2 orders are fulfilled (IF THAT EVER HAPPENS).
We’re sorry for the frustration you experienced, but we do want to clarify that we do not provide fake tracking information or intentionally misrepresent an order’s shipping status. We have been in business for over 10 years and have fulfilled orders for thousands of customers. A company does not remain in business for that length of time by intentionally misleading its customers, and we take accusations of dishonesty seriously. Tracking numbers are often generated when an order enters the fulfillment process, and there can be a delay before the carrier completes its first physical scan. During that time, tracking may only show “label created,” even though the order is already being processed for shipment. We understand how important timely shipping and accurate fulfillment updates are for your business, especially when your own customer payments depend on those updates. We also acknowledge that communication and status updates should have been clearer, and we apologize for the frustration this caused. Our support team is available by email, phone, and live chat, and we are happy to review any outstanding orders directly and provide the most current status available.
Cant get ahold of anyone, no way to cancel!
We’re sorry to hear about your experience. Our support team can be reached in three ways: by email, live chat, or phone support. To cancel your membership, simply delete the My Online Fashion Store app from your Shopify store. Removing the app will cancel the subscription associated with it. If you need any assistance with the cancellation process, please contact our support team and we’ll be happy to help.
App has been down for over 24 hours, with support saying it'll take another 24-48 hours to fix. Very disappointed with the downtime and lack of a real resolution timeline.
We sincerely apologize for the downtime and understand your frustration. The issue was related to our server infrastructure and required an external server-side update before service could be fully restored. The issue has now been resolved, and the app is working normally again. We appreciate your patience while our team worked through the problem, and we’re continuing to monitor the app closely to help prevent similar disruptions. Please try accessing the app again, and if you experience any further issues, contact our support team so we can assist you right away.
Dissatisfied; we’ve had the embarrassment of having to cancel orders due to items being out of stock. MyOnline Fashion Store needs to improve their inventory, or remove items that aren’t available.
We sincerely apologize for the inconvenience you’ve experienced. Our goal is always to ensure inventory stays fully accurate and up to date. After reviewing your account, we noticed that the app was uninstalled and reinstalled several times with big gaps in between. During those inactive periods, inventory updates could not sync automatically, which may have caused some discrepancies when items sold out. We truly appreciate your business and patience, and we’re always here to help if you need any assistance reconnecting or verifying your current inventory sync.
Your prices are very high, and in your email, you're asking me to subscribe to an annual program for $97? NO, I’m not going to pay for your annual subscription to get a price that other suppliers are already offering. Thank you.
Thank you for your feedback. I’d like to clarify that our message was not solely about the annual plan, but also to encourage you to explore our full inventory. We offer a wide range of merchandise at various price points to cater to different budgets. In particular, our SALE category includes over 4,000 items, some priced even lower than the manufacturer’s cost, offering incredible deals. While we did mention the annual plan, it’s important to note that it provides incredible value—a 20% discount on every single item, including those already discounted in our SALE section. Additionally, our shipping prices are incredibly low compared to other dropship suppliers, ensuring even greater savings for your business. We hope you’ll take a moment to explore these options, and we’re always here to assist if you have any questions.
This app used to work wonderfully for about two years. I'm not sure what happened but I kept getting an error page not found message for a few days. I thought that I could just uninstall and reinstall since my store was updated with the Shopify upgrades. Now I can't even download the app back to my store. I really enjoyed the quality of clothing but until this issue is corrected, I can only award one star.
I regret any inconvenience you may have experienced. Unfortunately, our app encountered a server-related issue, leading to a temporary downtime. We promptly notified all users via email about the situation. Our developers have successfully resolved the issue, and the app is now fully operational. We appreciate your understanding, value your business, and apologize for any inconvenience this may have caused.
I just canceled my subscription and the app I hope you delete my data and don't withdraw the monthly fee by mistake, otherwise I will dispute everything to PayPal and Shopify I worked a days for nothing and got no answers for all my disputes via chat and email Replay I am clear and notice that your subscription is left in my store alongside the shopify subscription to be paid later, the subscription is required after the 15-day trial period and therefore I had to subscribe to the subscription to start importing your products into shopify means the 15 dayes terial is finished , I worked for 15 hours and I managed to import only 20 single products without description with a single image with only one color , the button add to shopify works only once time , to solve the problem I have to reinstall the app to add a new product , also the unsubscribe button is corrupted In short, it takes a year to complete a store with ur magic app First you have to create a working app and test it before putting it to the public before you even ask for a payed subscription Your app isn't even worth it for free , Finally, I ask you to remove the payment left in my store I've wasted enough time already and I don't care to ask anyone for support Soo sorry
Please keep in mind we are based in Los Angeles, CA. Since you are based outside of United States, you submitted your questions our time 1:49 am and 3:13 am, we do respond to all inquiries within 12 -24 hours. It is unfortunate you did not provide us the opportunity to respond to your inquiry and fix whatever issues you may have been having. If still interested, please contact us we would love to have the opportunity to address whatever issues you may have had. Regarding the charges, our APP does come with 14 day free trial. If you have a pending transaction that has not yet been posted, please contact Shopify support as they handle all billing for our app, once they contact us we will authorize a void of that charge for you. Good Luck with your future plans!
I had this app for 2 months, and it has a pretty good selection that frequently updates. However, customer service isn't great. I didn't know I had to register for on their website to process my order. That takes 48-72 hours, which is reasonable. I would assume that once an order is placed on Shopify it would sync into the app but it didn't for me. When I reached out to customer service, I sent 3 emails and made 2 phone calls. I heard back 2 days later. Again, I assumed that was because I did not read carefully but recently I had a customer return an item, and it took 48 hours to process the return and 48+ hours to receive the label. It's unacceptable. (I still haven't received the return label and had to eat the cost so it's not worth it) As a brand, customer service is so important so I'm torn. I think the lack of customer service is why I would personally not recommend this app.
We appreciate your review and giving our APP a chance. We actually do reply to every single email and inquiry within 24 hours. You may want to check your spam and junk folders, sometimes are emails do end up in those folders. We apologize if our response time for you was not satisfactory. As we are constantly trying to improve and cutting down the response time is definitely on top of our list. The FREE labels we provide for returns do actually take 1-2 business days to process. Your request for the free return label was approved on 08/13 which means you will have your return label the latest by 08/17 which is the 2nd business day. Again, thanks for giving our APP a try, we wish you lots of luck with your business!
I signed up and still cant get products into my store I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service. I still do not have my account working. I have emailed several times. I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME . I am starting to think this is a fake company and im about to contact my bank. I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working. Someone needs to contact me Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this. I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now! We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you. If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away. Please let us know if there is anything else we can assist you with!
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