MY ONLINE FASHION STORE

We deeply regret hearing about your unsatisfactory experience. Our goal is always to deliver exceptional service, and it's disheartening to learn that we haven't met your expectations. Despite our ongoing communication to address your concerns, we'd like to address them here as well. Regarding the bundle package you mentioned: Turnkey Website: Typically, this project takes 5-7 business days once we have received all the necessary information from you. We're pleased to note that your project was completed within 5 days. Custom Logo Design: There is no fixed timeframe for custom logo design as we offer unlimited revisions until you're fully satisfied. Your project, after a few iterations and your final approval, was also completed in 5 days. Custom Facebook Cover Design: Similar to logo design, this project also offers unlimited revisions until your satisfaction. We're glad to inform you that your project was completed with your final approval within 6 days. Custom Packaging Design: The completion timeframe for this project depends on when you provide final approval for the designs. After several redesigns and changes per your requests, your final approval was confirmed on 02/15. As per our email confirmation, it typically takes 7-10 business days for printing and delivery after project completion. Regarding the Virtual Assistant Program: For the 10-hour package, it's important to note that these hours are for services rather than project-based commitments. We had a successful initial meeting to understand how you intended to utilize these hours, with you providing a detailed document outlining your requirements. Our team made every effort to comprehensively address the tasks outlined in the document. Moreover, we dedicated an additional 2 hours to ensure all your listings were attended to, exceeding the initially agreed scope to ensure your satisfaction. We hope you recognize and appreciate our commitment to delivering value. Our VA team has also exceeded the 2 extra hours provided for free to implement changes as per your requests, further enhancing your experience with our VA program. We take all our commitments seriously, we remain committed to addressing your concerns.

I regret any inconvenience you may have experienced. Unfortunately, our app encountered a server-related issue, leading to a temporary downtime. We promptly notified all users via email about the situation. Our developers have successfully resolved the issue, and the app is now fully operational. We appreciate your understanding, value your business, and apologize for any inconvenience this may have caused.

I apologize for your less-than-ideal experience with our installation process. To better assist you, could you please share the specific issues you encountered while using our app? Having a clear understanding of your concerns and the context will enable us to provide you with more personalized advice and information. Thank you for your feedback.

Please keep in mind we are based in Los Angeles, CA. Since you are based outside of United States, you submitted your questions our time 1:49 am and 3:13 am, we do respond to all inquiries within 12 -24 hours. It is unfortunate you did not provide us the opportunity to respond to your inquiry and fix whatever issues you may have been having. If still interested, please contact us we would love to have the opportunity to address whatever issues you may have had. Regarding the charges, our APP does come with 14 day free trial. If you have a pending transaction that has not yet been posted, please contact Shopify support as they handle all billing for our app, once they contact us we will authorize a void of that charge for you. Good Luck with your future plans!

Looks like your store was closed 08/29 and opened again on 09/01, because of this we have to manually reset the plan for you from the monthly plan to the annual plan. I have notified our developers to update your account again to the annual plan. Please allow 1-2 business days for the app update to reflect the change in your Shopify settings. In regards to your 20% discount, you have to use the code provided to you in the email sent on 04/01, whenever you are placing an order on our website. I have re-sent the email to you again. If you have any other questions or issues, please do not hesitate to reach out to us via email, live chat or phone!

We appreciate your business and your review, i did check your history of orders and it looks like majority of the orders you have placed have been processed and shipped without any issues, with exception of a few orders with sold out pieces, which I do sincerely apologize for. Our inventory is updated daily, unfortunately in some rear situations merchandise does get sold out before the inventory update takes place. We are upgrading our app constantly for faster inventory updates, as well as increasing our inventory stock levels as the demand for our merchandise is growing. Once again i do apologize for the inconvenience caused, please rest assured inventory updates and cutting down sold out pieces, is one of our main priorities. Thanks again or your feedback!

We appreciate your feedback and review. At any given time we have over 5000 available SKUS, in stock ready to ship, with 100-200 new items added weekly. We have a lot of extremely happy customers, as we are now shipping over 200 orders a day for them. As the demand for our items is growing, we are stocking up more quantity and restocking items at much quicker rate as well. Regarding your request to cancel the annual membership, the email was sent earlier today, all inquiries are responded to within 12-24 hours. You have fully been refunded, please check your email to confirm!

The charge you see may be for billing period that was prior to your cancelation date. Please contact Shopify support as they handle all billing related to the APP. Once they reach out to us we will authorize a refund for you.

Thanks for the review, we appreciate it. Please note the annual plan has not been increased $100, it has only been increased $60 considering the benefits the annual plan offers, it is still a wonderful deal. - $120 membership savings over the year - $50 store credit for product purchases - 20% discount on all products throughout the year In regards to the wholesale prices, over the past year all manufacturers have raised prices due to inflation and supply chain issues. Unfortunately this is not something we have total control over. We will continue to work with our suppliers to provide the best possible merchandise at the most affordable price points.

Thanks for your feedback we appreciate it, we do respond to all inquires within 12-24 hours, we have support available via live chat, email and phone as well. The issues with the out of stock item, have to do with the fact that your store was closed for 3 months. I did notice your store was closed in December and reopened in February, but you have not yet reactivated our app back to your store. During the period the app is not active in your store, the inventory stock levels will not update. In cases where there is such a long gap between a closed and opened store, we recommend removing the products from your store and adding them back again using the app, to insure the inventory stock levels are in sync and updating correctly.

We appreciate your review and giving our APP a chance. We actually do reply to every single email and inquiry within 24 hours. You may want to check your spam and junk folders, sometimes are emails do end up in those folders. We apologize if our response time for you was not satisfactory. As we are constantly trying to improve and cutting down the response time is definitely on top of our list. The FREE labels we provide for returns do actually take 1-2 business days to process. Your request for the free return label was approved on 08/13 which means you will have your return label the latest by 08/17 which is the 2nd business day. Again, thanks for giving our APP a try, we wish you lots of luck with your business!

I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now! We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you. If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away. Please let us know if there is anything else we can assist you with!

I do apologize for any inconvenience caused, however after checking our reports i do not see any charges for your store. However please contact shopify support as they handle all billing for our APP, if they can verify there is a charge or even a pending charge, we will authorize a refund back to your account.

We could not find your membership, because the email you used to sign up for the account was different from the account you have registered with your shopify account, based on your response to our email, we were able to find the account, please check the emails sent to you already as it confirms your account has been updated to dropshipper status. Please contact us if you have any other concerns or questions!

Thanks for giving our APP a try, you actually installed the APP today, so you have not been charged because the APP does come with a 14 DAY FREE TRIAL. You do have to approve the recurring fees when installing the APP, but if you do not keep the APP after the 14 day free trial, you do not get charged anything. You can actually contact shopify support and confirm with them directly, as they are the ones who handle the billing for our APP. I hope this has cleared up and misconception you had about our company, and you will reconsider and give our APP another try. Thanks again and good luck with your plans!

We appreciate the time you took to write the review, however we wish you gave our APP and company a little more than 15 minutes you had the APP installed to your store, to prove our worth. Your logic of us charging you because we know you will not make money does not really make sense. First off our APP offers a FREE 14 DAY trial – which gives you plenty of time to figure out if our company, products and APP is a right fit for you. Our success solely falls on our partners selling items, which means they will keep our APP installed longer. We believe the value we offer with LOW WHOLESALE PRICES, ACCESS TO OVER 4500 SKUS, FAST US SHIPPING, FREE RETURNS, NEW ITEMS EVERY WEEK, NO MINIMUMS, EASY APP/PLUGIN PROGRAM TO MANAGE INVENTORY is definitely worth the $29 monthly fee to become a dropship member. So do many other partners who have joined our program. Our reviews are definitely NOT fake, as this is extremely unprofessional and monitored closely by shopify. We would not risk our integrity and reputation by putting up fake reviews. Almost 100% of our sales come from our partners who have joined our program over the years, with retail prices almost everything under $50, they HAVE SOLD SO FAR OVER $800,000 worth of merchandise, with minimum 50% profit margins. There are many who are happy with the products and service we offer. If we were not the right fit for you that’s OK, we would like to wish you lots of success with whatever path you decide to choose. Good luck with your future plans!

Hi Regarding your review of our APP: MY ONLINE FASHION STORE, thanks for your feedback we do appreciate it, however I am a bit confused, was the item out of stock or just low in stock? if you added an item from the APP than 100% we have stock available, or else the item will not be showing available in the APP. If you added an item from the APP with stock available and it's showing out of stock on your website immediately, that could be an issue with your "shipping location" setting. This is something we can definitely assist you in getting resolved. If the item is not out of stock but low in stock, please keep in mind we do restock items 2-3 times a week as well. We hope you reconsider your review and give us an opportunity to review your account to make sure everything is setup correctly!

We apologize for the temporary issue you had with your annual upgrade, we have been in constant contact with you reassuring you we are aware of the problem and are working on fixing the issue. We have already emailed you, letting you know your issue has been resolved, We will grant you an additional week of usage for the few days you were not able to use the APP. We appreciate your business and your patience! *just to clarify, the annual membership is $228 not $288

We appreciate your feedback and giving our company and our APP an opportunity! Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. With over 4000 Skus available we are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money. Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well. So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item. Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.

We appreciate your feedback and giving our company and our APP an opportunity! Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well. So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item. Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.