Tiana Bay review for MY ONLINE FASHION STORE
Aug. 15, 2020
I had this app for 2 months, and it has a pretty good selection that frequently updates. However, customer service isn't great. I didn't know I had to register for on their website to process my order. That takes 48-72 hours, which is reasonable. I would assume that once an order is placed on Shopify it would sync into the app but it didn't for me. When I reached out to customer service, I sent 3 emails and made 2 phone calls. I heard back 2 days later. Again, I assumed that was because I did not read carefully but recently I had a customer return an item, and it took 48 hours to process the return and 48+ hours to receive the label. It's unacceptable. (I still haven't received the return label and had to eat the cost so it's not worth it) As a brand, customer service is so important so I'm torn. I think the lack of customer service is why I would personally not recommend this app.
We appreciate your review and giving our APP a chance. We actually do reply to every single email and inquiry within 24 hours. You may want to check your spam and junk folders, sometimes are emails do end up in those folders. We apologize if our response time for you was not satisfactory. As we are constantly trying to improve and cutting down the response time is definitely on top of our list. The FREE labels we provide for returns do actually take 1-2 business days to process. Your request for the free return label was approved on 08/13 which means you will have your return label the latest by 08/17 which is the 2nd business day. Again, thanks for giving our APP a try, we wish you lots of luck with your business!
