Darkest Hour Apparel review for MY ONLINE FASHION STORE
July 29, 2020
I signed up and still cant get products into my store I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service. I still do not have my account working. I have emailed several times. I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME . I am starting to think this is a fake company and im about to contact my bank. I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working. Someone needs to contact me Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this. I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now! We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you. If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away. Please let us know if there is anything else we can assist you with!
