S Dot Trends review for MY ONLINE FASHION STORE
Nov. 6, 2022
I've had this app for over a year. Easy to use. It's a bit rough starting out. It's easy to use the app but there is room for a lot of improvements in which I have shared with them. * Product titles are cheesy and too long. Description of the products are basic and poor. * When combining products of multiple colors, the description remains the same and only includes one of the colors. If there are tons of colors, its difficult for the customer to know what photo goes with what color. Maybe just a theme issue but every "free" theme I used is the same. *BIGGEST- Approximately 50% of the orders I place through the website is SOLD OUT. Shopify doesn't update the quantity frequent enough to reflect on my website. My customers purchase as it shows in stock but It's SOLD OUT. I have lost so many customers due to this. So, so frustrating. BEWARE. When I notice this, I manually go into SHOPIFY and update sizes/colors to 0. If they were to fix these issues, they would be so much more effective and will receive more business. Customer Service is also good if needed, but I am likely going to limit use of this app (added products) and focus more on other popular drop shipping app on Shopify.
Thank you for your review and feedback. In regards to titles/descriptions: if you are not happy with the default titles/descriptions provided, you are able to edit those once you add the item to your store. Editing those fields does not affect the inventory sync of the product. In regards to combining products: due to limitations with Shopify, this process can not be automated at the time. You will need to apply these changes manually after the item has been added to your store. We work on updating our App frequently, and this is a feature we want to automate in the near future. In regards to fulfillment: Our fulfillment rate is very high, and most orders placed are fulfilled and shipped without any issues. There are rare occasions where items are may be sold out and an order may not get fulfilled, however this is very rare. These type of issues could be caused by technical update issues, product issues, human error, inventory stock update delay, etc... We try to keep these types of situations to a minimum as much as possible. At any given time we have over 6000 available SKUS, in stock ready to ship, with 100-200 new items added every other week. As the demand for our items is growing, we are stocking up more quantity and restocking items at much quicker rate as well.
