Kickflip product configurators
The reviews are strongly polarized, but the overall pattern is clear: many merchants praise the app’s powerful product customization capabilities and especially its customer support. Positive reviews repeatedly mention responsive, knowledgeable, and patient support staff who help resolve technical issues quickly, often naming specific team members like Cindy and Rosalie. Users also value the flexibility of the configurator, the AI assistant, and the ability to handle complex or highly customized products, with several merchants saying the app has become essential to their business and delivers a polished customer experience. On the negative side, the most common complaints are about pricing, learning curve, and reliability. Several reviewers say the app is expensive, that the pricing changes were not justified, and that the move away from pay-as-you-grow or lower-cost plans makes it hard for smaller businesses to afford. Others mention a steep setup process, difficulty using advanced features, and occasional technical issues such as blank orders, integration problems, or slow support responses. A few reviews also criticize the app for being outdated or lacking updates, and some merchants feel the functionality does not fully justify the cost.
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BEST CUSTOMER SERVICE EVER!
BEST REVIEW EVER! 😄 After 4 years together, knowing you still feel this way is the best thank-you our team could ask for. You have no idea how good this feels to read. You truly made our day. Thank you. Wishing you all the best with your business!
Expensive will steal fees and outdated never makes updates anymore that are useful Edit : No your pricing is not transparent you guys charge 2% hidden sales fees and keep them on every order irrespective of it being cancelled, refunded, or chargebacked via fraud. You are milking merchants and stealing for such a basic editor and you force login every time instead of a native dashboard app
We’re sorry Kickflip wasn’t the right fit for you, and we appreciate the time you spent with us. All of our pricing, including transaction fees, is clearly listed on our website. It reflects the significant ongoing investment required to build a powerful product customization platform. We continue to ship new features and improvements regularly, and we listen closely to merchant feedback as we do. We know we won’t be the right product for everyone, and we respect that. Our focus remains on delivering the best customization experience for the merchants who rely on us.
Absolutely terrible customer service. I would avoid this and seek better alternatives as someone who uses customizers often. I Hope I can save at least 1 person from this terrible company.
We're sorry to hear about this experience. We take all comments seriously as an opportunity to improve our product and our service. At Kickflip, we're dedicated to the success of every merchant we work with, and we wish Great Call Athletics continued success.
highly recommend kickflip if your business focuses heavily on customized products. The AI assistant can answer 90% of the question when i need help setting the customizer up, and the live agents are almost always there as well. My only complaint for kickflip is the cost of using it.
Thank you for the kind words. We're glad the AI assistant and our live team have made it easy to get your customizer set up! We hear you on cost, and it's feedback we take seriously as we look at how to keep delivering value across our all plans. Reach out anytime you need a hand!
Rosalie from Kickflip was extremely helpful in helping me with my technical issue. She was able to resolve it within the same day. Thank you so much! A+ Experience
Thanks for taking the time to share your experience! We’re glad we could resolve your issue quickly. All the best!
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