Kickflip product configurators
Kickflip has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, with mentions of helpful and responsive support team members like Rosalie and Cindy. Users appreciate the app's functionality for customizing products and the AI assistant's ability to answer questions. The app is described as a lifeblood for websites, offering flexibility and great customer service. However, some users have raised concerns about the cost of using Kickflip, mentioning high monthly fees and changes in pricing plans that may not be affordable for smaller businesses. Learning curves and technical issues have also been mentioned as challenges.
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Absolutely terrible customer service. I would avoid this and seek better alternatives as someone who uses customizers often. I Hope I can save at least 1 person from this terrible company.
highly recommend kickflip if your business focuses heavily on customized products. The AI assistant can answer 90% of the question when i need help setting the customizer up, and the live agents are almost always there as well. My only complaint for kickflip is the cost of using it.
Thank you for the kind words. We're glad the AI assistant and our live team have made it easy to get your customizer set up! We hear you on cost, and it's feedback we take seriously as we look at how to keep delivering value across our all plans. Reach out anytime you need a hand!
Rosalie from Kickflip was extremely helpful in helping me with my technical issue. She was able to resolve it within the same day. Thank you so much! A+ Experience
Thanks for taking the time to share your experience! We’re glad we could resolve your issue quickly. All the best!
Kickflip has been the lifeblood of our website. When we ran into issues after a website update, their support team was incredibly helpful and got us back up and running quickly. The customizer is a huge part of our business, and knowing we can count on responsive, knowledgeable support gives us a lot of confidence. Highly recommend!
Thank you so much for this thoughtful review! As a long-standing Kickflip user, your trust means a great deal to us. We're thrilled to hear the customizer has become such a key part of your business, and that our support team was able to jump in quickly when you needed it. We look forward to continuing to support you!
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