Kickflip product configurators
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Very good application, great customer service
Thanks so much, really glad our platform and the team are working well for you.
Great customer service from the Kickflip team. Everyone I've spoken to is both reliable and supportive.
This made our day! 🙌 Our team is obsessed with helping merchants like you win, and reviews like this are rocket fuel for us. Huge thanks for taking the time to share this. -The Kickflip Team
Works great and great customer service
Thank you. We built Kickflip to make product customization feel simple, powerful, and delightful, and it means a lot to know the experience is working for you. We truly appreciate your support.
We've had a great experience with Kickflip and their support team. After our customizer suddenly stopped working due to Shopify's App Embed integration changes, Cindy quickly investigated the issue, explained exactly what had happened, and their team implemented the required fix for our store. Everything is working perfectly again. The app offers a lot of flexibility for product customization, and the customer support has been outstanding. A special thank you to Cindy for the excellent communication and quick resolution. Highly recommended!
Thank you so much for the kind words! We’re really glad we could get everything working perfectly again. We truly appreciate your recommendation and are happy to support your product customization needs.
Responsive customer service. App does everything I need.
Love this. The best software quietly does exactly what you need, and the best teams show up when you need them. Thanks so much for the kind words. We’re really glad Kickflip is helping.
It's a bit of a learning curve, but the customer support makes it much easier. In the end we get to do something that our competitors don't. I strongly dislike that they changed my plan in the old store from a Pay as You Grow to paying a monthly fee. I strongly considered ditching it at that time and I'm still trying to figure out if they still care about smaller businesses trying to grow as the 60 bucks a month is steep for the little guys - especially when the percentage of sales didn't go down significantly. Other than that - 5 stars. We'll see if it's profitable or not.
Thank you for the feedback! We're glad our support team has helped make the learning curve easier and that Kickflip is helping you offer something your competitors can't. Supporting merchants of all sizes is incredibly important to us, and we're committed to continuing to innovate and deliver value as your business grows. We're grateful to be part of your journey and will be here whenever you need us!
Très bon SAAS de configurateurs, permet de générer un output de qualité ; a voir sur la durée tout de même
Merci beaucoup! 🙌 Ravi de voir que Kickflip vous aide à créer des configurateurs de qualité et à générer un output à la hauteur de vos attentes. On améliore constamment notre plateforme pour qu’elle reste solide et performante sur le long terme. 🏎️ 🏆
It's been a great app for allowing our customers to customize their products. Their customer experience has honestly been exceptional, with support always available and willing to help us through any issue.
Thank you! It means a lot to hear that Kickflip is helping make the experience easier for your team and your customers. A great product configurator platform is only as strong as the people helping you get the most out of it, and we’re grateful to be part of what you’re building.
Ich kann Kickflip nur empfehlen. Vor allem der Support hat mich überzeugt! Unser neuer Konfigurator ist einfach klasse! :)
Vielen Dank, freut uns riesig zu hören. Stark, dass euch der Konfigurator und unser Support überzeugen konnten. Weiter so und viel Erfolg mit euren Projekten.
Great app!
Thank you so much! We’re really glad you’re enjoying the app 😊
This has nearly as high a learning curve as mid-level photoshop. They'd do well do let everyone use the software for free (developing their products) and stick to a flat 2% on every product sold. Sadly, the monthly fee combined with the learning curve kills your product before you ever get it off the ground. The transaction fee is reasonable - it's the monthly fee that kills, especially when you are just getting started.
Sorry to hear you had that experience. We know getting started with product customization can come with a learning curve, and we’re continuously working to make the setup simpler and more accessible. Kickflip is built to give brands access to a powerful product customization platform with a fully no-code setup, so you can create and launch configurators on your store without technical skills. Our team is also available in real time whenever help is needed. Our transaction fee starts at 1.95% on customized products sold and decreases with volume, down to 0%. We’ll reach out by email so we can continue the conversation and see how we could have done better.
ich kann Kick Flip nur empfehlen! erstens wirklich easy damit zu arbeiten und bei schwierigen Fragen hilft das Team oder die KI mir half sogar die KI bei einer sehr kniffligen Frage mehr als das Team - die Frage war damals zu komplex. wer Hilfe braucht - der Youtube-Kanal ist die erste echte Anlaufstelle! super gemachte Videos und wer etwas erreichen will mit seinem Konfigurator muss sich halt auch einmal auf seine 4 Buchstaben setzen und mitdenken. und für alles andere hilft das Team in den eigenen Shop ist KickFlip auch sofort integriert und GOTT SEI DANK gibt es nicht, wie bei allen anderen, ein Einstell Limit (zumindest noch nicht). Ich arbeite nun seit einem Jahr damit und bin bis dato sehr zufrieden - auch dass immer weiter am System im HIntergrund gearbeitet wird!
This is what we love to hear. 🙌 We’re building Kickflip for customers exactly like you. 🚀 Danke für dein Vertrauen.
The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi, Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip. Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it. We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
The application is generally intuitive for new users, and the customer service support is outstanding.
Unintuituve, difficult to use, does not work, overall a terrible app
Thanks for sharing your feedback. We're sorry that your experience with Kickflip did not meet expectations. We’ve reached out to you directly by email so we can better understand what happened and see how we can help.
Customer support cares about giving all users a positive experience and is quick to respond to any needs. Don't hesitate to reach out.
We appreciate you taking the time to share your feedback. Our Scale Plan has been our standard plan for some time. We’ve reached out by email to follow up directly.
Great product and outstanding support Kickflip is a powerful and flexible product configurator. The app itself works great, but what really stands out is the support team. Whenever we had a question or ran into an issue, the Kickflip team took the time to help us properly. You can tell they genuinely care about solving the problem, not just giving quick or generic answers. They explain everything clearly, think along with you, and stay involved until everything works perfectly. It’s rare to find a team that is this patient, dedicated, and willing to go the extra mile. You truly feel supported at every step. Highly recommended for anyone looking for a professional configurator with exceptional customer support.
We care deeply about building a platform that works, but even more about showing up when our customers need us. Thoughtful questions deserve thoughtful answers, and we’re always happy to roll up our sleeves alongside you. Appreciate the trust and the recommendation. Excited to keep building with you.
It takes a while to understand how to use all the small features in Kickflip, especially if you have something super specific in mind. However, the customer service is incredible, and they are always willing to help.
Thanks for the thoughtful review. 🙌 We’re glad to be in your corner and excited to keep building with you.
Extension géniale, elle permet de faire énormément de choses et d’offrir une expérience client superbe.
Merci beaucoup pour ce super retour. On est ravis que Kickflip vous permette d’offrir une expérience client à la hauteur de vos ambitions. Hâte de continuer à construire la suite avec vous! 💙
Works excellent as we had hoped!
This made our day. Thanks for the 5 stars 🙌
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