Cake Me Crazy review for Kickflip ‑ Customize Products
July 9, 2023
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active. The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team, We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused. Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours. Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response. Thank you for your patience and understanding!
