Frog Mustard Stickers review for Kickflip product configurators

2 / 5

April 9, 2025

I’m genuinely so disappointed, because I really want Kickflip to work for my business—but I’ve run into constant issues that haven’t been resolved. I’ve spent months trying to build out custom product options for bulk custom magnets and stickers, and I continue to receive blank orders through the app—almost daily. These orders come through with no selections made and no charge to the customer. Building the logic for my use case was extremely time-consuming, and there wasn’t a perfect solution for what I needed—but I still managed to work around the limitations and get it functioning. From the customer-facing side, everything looks and works beautifully. But despite all the effort I’ve put in, I’m now at the point where I feel like I have no choice but to remove the app from my shop, which makes me really sad. I’ve gone through every possible configuration with a fine-tooth comb. All options have pricing, all logic is correctly set up, and everything appears to function as expected from the customer’s perspective. Still, the issue persists. Initially, support told me it might be related to Google Ads configurations. I removed the listings from Google Ads entirely, but the problem continues. I’ve been told multiple times that the issue was resolved—but unfortunately, it hasn’t been. At one point, all of my logic was correct, but pricing wasn’t displaying for certain options. Support was able to fix that—but even after, I’ve only been able to capture one legitimate sale with actual data attached. The most concerning part is that customers seem to be able to place blank, $0 orders repeatedly, with no selections—and somehow, it still collects full customer information. I’ve tried reaching out to these customers, but I never get a response. I don’t know if these are accidental, the result of a glitch, or something else entirely—but it feels like a serious flaw in the system. I want to keep using Kickflip because it has real potential, especially for products with lots of customization. But given the amount of time I’ve sunk into building everything, it’s heartbreaking to have to walk away from it due to persistent, unresolved issues.

Using app

5 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your experience—your feedback means a lot. We know you’ve invested significant time in setting everything up, and we thrive on ensuring our customers succeed, so it's disheartening for us as well 😞 Our team has been fully aware of your situation and has been committed to assisting you at every step. Most recently, Cindy reached out to explore a potential conflict with your Shopify theme—we're curious to know if that could be part of the issue. Sometimes, interactions between themes or third-party apps can interfere, making such issues particularly challenging to pinpoint.​ We remain dedicated to helping you identify and confirm the root cause of these issues. If you're open to it, we'd appreciate the opportunity to collaborate further and work towards a permanent solution. Please feel free to reach out to us at [email protected], or you can simply reply directly to Cindy. We're here to support you! — Rosalie

Kickflip product configurators for Shopify
Kickflip product configurators
4.5 star
116 reviews

Shopify Product configurator Plugin - Kickflip

Developer
Shopify App Store