Rating
4.0
feedback
6
chart
#4,755
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for MYOB Sync are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in automating processes and streamlining operations. The customer support team is highlighted as a strong point, with quick responses and effective solutions to issues. Users find the app easy to use once set up and reliable in syncing orders and invoices. However, on the negative side, there are concerns about the customer service response time, with some users experiencing delays of up to 2 weeks. Syncing issues, particularly with POS and international orders, have been reported, causing disruptions to business operations. Despite the positive aspects, the lack of attention to resolving these issues has led some users to seek alternative solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 20, 2024
I have had an incredibly frustrating experience with MYOB Sync. The customer service is absolutely shocking (up to 2 weeks between replies). They show no interest in trying to resolve syncing issues, which I am certain would be affecting many other Shopify stores as well. The primary function of this program is to ensure seamless syncing between MYOB and Shopify, its syncs some online orders but fails with POS and international orders. Instead of providing solutions, the support team seems indifferent and unresponsive to concerns. This lack of support and attention to resolving issues has caused significant disruptions to my business operations. I cannot recommend MYOB Sync to anyone looking for reliable integration between MYOB and Shopify. Save yourself the trouble and look for an alternative solution that actually works and has a support team that cares about their customers.
Oct. 31, 2023
We have been using MYOB sync for a year now and it works great. The initial setup and testing did take longer than expected but once its working it is very good. We had a recent issue which turned out to be a simple fix but Sam was able to help us the same day which was excellent. As a business owner, knowing we have solid customer support is a huge advantage with this app. Recommended!
Oct. 27, 2023
This App is extremely helpful. We run a number of websites and this App saves hours of time and streamlines most of our processes. Support is first class.
Sept. 18, 2023
This app is a lifesaver! One of the best parts of this app is the amazing customer service and the help I have received! My websites have been a little specialised and their help has really streamlined the building process. The app itself is very easy to use once you get to know it and syncs to MYOB well.
July 27, 2023
Extremely helpful app which has allowed us to automate our processes and integrate with our various systems. Very flexible and always willing to help and find a solution
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