MYOB Sync
Save time by eliminating manual data entry.
Rating
4.1
feedback
7
chart
#2,806
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
14%
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Less than a year
71%
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More than a year
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Reviews Summary
The reviews for MYOB Sync are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's helpfulness in automating processes, saving time, and streamlining operations. Users appreciate the solid customer support provided by the team, with quick responses and effective solutions to issues. The app is praised for its ease of use once users become familiar with it and its ability to sync orders seamlessly. On the other hand, negative reviews mention frustrations with syncing issues, particularly with POS and international orders. Users express dissatisfaction with the customer service, citing long response times and a lack of interest in resolving issues. Some users have experienced disruptions to their business operations due to these issues, leading to a recommendation to explore alternative solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 3, 2024
Been using MySync for a couple of years There were some bugs initially as it was a new app, but the team is continuing to ship updates and we're now very happy with the solution!
May 20, 2024
I have had an incredibly frustrating experience with MYOB Sync. The customer service is absolutely shocking (up to 2 weeks between replies). They show no interest in trying to resolve syncing issues, which I am certain would be affecting many other Shopify stores as well. The primary function of this program is to ensure seamless syncing between MYOB and Shopify, its syncs some online orders but fails with POS and international orders. Instead of providing solutions, the support team seems indifferent and unresponsive to concerns. This lack of support and attention to resolving issues has caused significant disruptions to my business operations. I cannot recommend MYOB Sync to anyone looking for reliable integration between MYOB and Shopify. Save yourself the trouble and look for an alternative solution that actually works and has a support team that cares about their customers.
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you've experienced. We strive to respond to all inquiries within a few hours. If you are experiencing delays or not receiving our replies, there might be a communication issue. Looking at past emails we can see you did not receive some in the past. We also haven't heard back from you since replying on May 14, so it's possible our responses are not reaching you. Could you please check your spam or junk mail folders? Additionally, we will follow up with you directly through a second email to attempt to make contact.
Oct. 31, 2023
We have been using MYOB sync for a year now and it works great. The initial setup and testing did take longer than expected but once its working it is very good. We had a recent issue which turned out to be a simple fix but Sam was able to help us the same day which was excellent. As a business owner, knowing we have solid customer support is a huge advantage with this app. Recommended!
Oct. 27, 2023
This App is extremely helpful. We run a number of websites and this App saves hours of time and streamlines most of our processes. Support is first class.
Sept. 18, 2023
This app is a lifesaver! One of the best parts of this app is the amazing customer service and the help I have received! My websites have been a little specialised and their help has really streamlined the building process. The app itself is very easy to use once you get to know it and syncs to MYOB well.
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