Nash: All‑in‑One Fulfillment
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Nash always defaults to delivery instead of pickup, most of our orders are pickup, so this causes constant issues. Worse, even when we cancel before a driver is assigned, customers are still charged and not being refunded. Unreliable system. Very frustrating for both us and our customers.
NASH has been excellent. Gabrielle and her team have helped out set up and manage our UBER delivery service and our customers have loved it. Integration was simple and the customer's UX is exactly what we were looking for. 10/10 would recommend.
Nash is an incredible app that I highly recommend for any small business. It’s a game-changer that saves both time and money, offering unmatched flexibility. Whether you want to use your own drivers, rely solely on Nash, or combine the two, this app handles it all seamlessly. Deliveries are fast, affordable, and efficient, making it an essential tool for growing businesses. One feature I absolutely love is the customization of the tracking page—it’s such a thoughtful and professional touch. In the life of a small business owner, this app is as essential as having internet access itself. It’s a well-designed, smart solution that deserves five stars. Highly recommend!
Easy to use and dispatch a delivery to a customer with Uber or Roadie. Their support is helpful. I wish they support multi-route trips for Shopify merchants in the future!
Great team and great service !
We've had great experiences with Nash Delivery. Our customers love getting their orders quickly and without hassle. It's been a fantastic addition to our service!
We love how easy Nash makes it for our customers to get their orders quick and seamlessly. Everything has been working out well for us. The support team is amazing too!
I recently had a good experience with Nash. They delivered a package on time and exceeded my expectations in every way. Also, communication with the support team is excellent.
An amazing app, great delivery features and SUPERB support team!
Great app and support. Saved us a lot of time and opened up our stores for more deliveries at lower prices.
Great app! Easy way to get into local delivery. Works easily with Shopify and when we had questions Nash had quick answers. Nash made local delivery just as easy as our standard parcel shipping.
2/2/24 After a productive conversation with Gabriella, I was heard. The issues I had in December were acknowledged, and an apology was made without first placing blame on me or UBER. I am pleased that the accounting department found a way to pay the refund owed to me promptly. While I would not use the platform again, it could benefit those in a different industry. 1/22/24 - The app is crap, and so is their customer service. A driver swapped two deliveries. When I reached out to Nash CS, I was told they could do nothing; I would need to recreate the gifts and request new deliveries, then reach out to UBER for a refund. To make matters worse, they have yet to give me my credit from UBER.
We're sorry to hear that some of your deliveries through Uber missed the mark. Nash gives direct access to 3rd party delivery provider networks, which means that while our platform easily enables and manages deliveries, we have little control over the actions of the drivers themselves. However, our customer support team works to reconcile any issues through our delivery provider partnerships when they arise, such as securing refunds, to support merchants. In this instance, our customer support team successfully followed up with Uber and secured a refund for you, which was deposited to your account. The delay in the payment was because we did not have your bank information on file after you canceled your account. If you have any specific feedback about the app and the experience, we welcome you to return our calls. We do appreciate that we had the chance to power more than 40 successful deliveries for you, and we'll use your feedback to make our app even more reliable going forward. We would love to work with you again in the future.
I'm sure it could be a great app, but it doesn't work for stores that have multiple locations. It will pull the inventory from wherever, it doesn't link into the native shopify local delivery settings unfortunately.
Thank you for sharing your feedback. We’re sorry to hear that you ran into trouble getting our app up and running! We appreciate your time and want to assure you that our app is designed to work seamlessly with multiple locations, and we power delivery for many Shopify stores with more than one location. We want to clarify that the issue is related to store settings controlled via Shopify rather than the app itself. We understand the challenges you faced, and we apologize for any confusion. Our team has reached out to you via email and phone and will continue to do so in hopes of connecting as we're still open to scheduling a call with our onboarding specialist to ensure a smooth setup and resolve this issue. Your experience matters to us, and we're committed to resolving any other challenges you may encounter. Please consider giving our setup another try, and feel free to reach out if you have any further questions or concerns. Here to help, Nash Team
The onboarding customer service was Excellent. The whole team was very helpful, and reply to any request in a timely manner. The app is very user friendly. 100% recommended
The team at Nash were so helpful with the incorporation of their app into our shopify account. Any issues that rose in the teething phase of the app were tended to straight away and communication levels were at a more than acceptable level which made the process smooth sailing.
What an amazing experience. Hasaan from Nash was incredible in helping us get our account setup. We can now deliver up to 30 miles from our store which is amazing! We are very grateful for the product integration and look forward the benefits for our small business.
We integrated Nash with our store - and our experience was smooth! The team seemed very responsive! I worked with Hasaan and few other devs - they all are great to work with. Whenever I came across an issue - they addressed that right away. I'd recommend it!
We launched Nash on our website in July and we are very happy with the service! Hasaan and his team are reactive and helped us with the setup (very easy). The backend is user-friendly, easy to navigate and works with the drivers for the pickup/delivery. I'd recommend the app!
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