Native Subscriptions

Jan. 28, 2022

When I had a technical question, they provided prompt and courteous support via chat. Thank you! They also seem to be able to help me access and solve some difficulties that I can't set up on the front page of the application.

Oct. 18, 2021

Awesome app with awesome customer support. They are always there to help with all the issues we just had. Highly recommended.

Oct. 15, 2021

The team are quick to assist and have been helpful with our transfer so far. I did send a small wishlist of inclusions that they have told me are underway. From the update log, I can see they have come a long way since early this year with new features being added at a rapid rate. I have high hopes for using this app for many of my other brands. I just need to get better at transferring existing subscriptions over.

Oct. 8, 2021

The service was outstanding on the live chat and the app has solved all our issues. We cant wait for our first order to come through now with such ease.

Oct. 7, 2021

Native Subscriptions foi a solução que encontrei para fazer o meu clube de assinaturas acontecer! o App é facil e intuitivo e o suporte é muito ágil! Estou muito satisfeita! Recomendo!

Oct. 6, 2021

Fast customer service and support when I needed help with some customization, they requested access and fixed the issue almost immediately. Generous trial period too.

Sept. 28, 2021

I am happy with the support team provide me quick support and resolved the issue with in few minutes.

Sept. 21, 2021

A fantastic app, fantastic support. So glad I found this. Needed help with install and had it done within the hour.

Sept. 14, 2021

It's a very easy-to-use subscription app. The support was quick and the problem was resolved politely, and very sincere. Of the more than 10 types of subscriptions I've tried, I highly recommend it.

Sept. 3, 2021

This app is amazing. It is very easy to use and the team behind it are extremely helpful. I have asked a few questions and always get a response very fast. My subscriptions are easy to manage and my customers are very happy.

Sept. 3, 2021

I used this app on our wine store with subscription packs and it's super easy to use. The support answered my questions and even help me fix the issues.

Sept. 2, 2021

Excellent application, it has help us to resolve issues with subscription, and we don't need to pay any extra fee for every subscription,

Aug. 25, 2021

Warning. Do not install. Customers have been charged every 6 days, whilst on the 'weekly' setting. This app, has made us party to ripping off our subscribers. Customer support have not addressed the issue, we just get messages like, "sorry for the inconvienience". If we recieve proper supprt, we will consider ammending this review.

Aug. 25, 2021

Parfait, le service client est très réactif, je recommande cette application. Le tarif est aussi très correct !!

Aug. 13, 2021

This app is perfect and works for subscriptions. ALSO the support team is absolutely amazing, messaged me back within minutes every time and fixed every single one of my issues. I emailed them 10 different times with 10 different things i needed changed or fixed and they answered and got them fixed in minutes. 100/10 AMAZING STAFF IN LOVE WITH THIS SUPPORT TEAM. If you need a subscription app PLEASE download this one.

Aug. 11, 2021

Great flexible app that helps us achieve our subscription product goals. I'd highly recommend to anyone with a subscription.

Aug. 11, 2021

IMHO this is one of the best, if not the best, subscription app for Shopify. Has rich functionality and as the name suggests provides a very native experience for both customers and shop owners consistent with rest of Shopify. Support team is also super helpful and very responsive.

Aug. 11, 2021

アプリ内言語設定で日本語にできます。デザインもシンプルでプロダクトページにサブスクウィジェットを表示しないようにしたかったのと、アカウントページ内のタブ配置を調整したかったのでサポートに連絡したところその日のうちに無料で調整していただきました。（英語サポート）ありがとうございます。

Aug. 5, 2021

This app really works very well. Not everything worked perfectly from the beginning but the support is really great! We were helped very quickly and gaps in the code were closed immediately according to our wishes. The people from Thimatic also do the complete installation on request and the response time is also very fast. So we can only recommend this app!

Nov. 9, 2022

Update 11/9/22: Trying unsuccessfully to use this by having one variant of a product be a subscription, and another variant not. It's never worked properly. Still experiencing the problem of our time zones and having to wait 24 hours for a response, only to send a reply and wait another 24 hours. This exact issue is also a problem for another Shopify store I have, and when trying to fix that issue their team couldn't figure out how to get in as a collaborator to give support. After their "fix" a couple of days ago, all looked good on the front end (finally), but when customers started buying the subscription it took their orders but failed to create a subscription plan for them nor retain their payment info. So now I have to track them all down and figure out some kind of workaround. And this is all on the paid version of this app. Update: Cautiously raising my review to 4 after support has finally actually read my detailed issue carefully and fixed the malfunctioning code. When this app works, it is exactly what I need, especially because it is one of the only subscription apps that allows the customer to check out natively within Shopify. I am crossing my fingers it continues to work from now on, and in a couple of months if things have remained issue free I will update to 5 stars. Previous: This app is having a major code glitch through a huge subscription product launch. Support doesn't read my notes carefully and sends responses that don't address the issue. The time difference means waiting 24 hours for a ticket response. The offer of a support call only offers me appointments in the dead middle of the night for my time zone. I am beyond frustrated, and wasting hours of my (and staff) time for the last two days of this launch because we have to babysit the plan, which keeps changing its own settings everytime it is purchased, causing it to malfunction.