Native Subscriptions
Shopify subscriptions app to boost recurring revenue.
Rating
4.9
feedback
107
chart
#6,398
All reviews
Rating Breakdown
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July 16, 2021
Had this app for almost 4 months and everything was great. Then all of a sudden this app canceled all my subscriptions and spent a whole day trying to figure out why. They told me because I had it set to only one month but that made no sense since this is the 4th month using it with no problems. Then they tried to undo there mess and caused a bigger mess charging my customers twice and me spending the night refunding and canceling orders. Beware of this I now have a lot of angry customers that are now canceling there boxes for good which this is money we are loosing.
We are sorry for the inconvenience that you have faced. We are communicating with the Shopify support team concerning the issue that you have faced. That issue was not from our side. It was a Shopify issue. We have already shared the Shopify conversation regarding the issue that you faced. If you still face any issues then please contact us in live chat or email us at [email protected] Thank you Jack P
July 5, 2021
superb app. Really easy to install and super active support from the developers aswell. highly recommended for subscription model integration in your shopify store.
July 5, 2021
Probably the best support I have ever received from a shopify app. Because of this, we'll definitely be a long time customer, thank you.
June 29, 2021
Before installing an app, we compared all the options and this app was the best value for money. With Paypal Express, it is now also possible to use the app without Shopify Payments. This was incredibly important for us, as Shopify Payments has not yet been launched in our country. The installation of the app is also very simple and well documented. Depending on the theme, however, there may be some reworking of the code. But the people from Thimatic are there to help and solve any problems very quickly. The customer support really deserves a mention here. Even before we bought the app, we received very good advice by email. Our shop is still under construction and not yet live, but I am convinced that this app will bring us success. Would you like to see how we have integrated the app? > www.sonohr.de
Feb. 3, 2022
Great app and easy to use / understand. Customer support is also great, fast and efficient. Would be useful to include an option to give customers / create free subscriptions (we like to gift subscriptions as raffle prizes for local charities).
June 17, 2021
I had a small hiccup setting everything up but I reached out to customer support and immediately had a response and my issue was resolved. Very pleased with everything so far!
June 16, 2021
Everything I need in one package! The subscription was kinda hard to set up at first, but the support is super fast to respond and very professional. They fixed everything for me and also installed the app for me. Even with special specifications, they can adapt it on the fly and it was super fast. I can wholeheartedly recommend this app. My only nitpick is they changed their pricing, business was the beginner package, but for this support and functionality, I gladly pay this price. My only wish would be a 6 subscription plan instead of only 3 for the middle package.
June 16, 2021
I can only give my best recommendation to this app. My needs for a subscription plan was not easy. I try lots of different apps. With Jigs wonderful help and patience, it succeed. This app is easy to work with, and aftter it is set up, you just have to see the money roll in month after month :)
June 14, 2021
Had great customer service. Helped me with a test checkout. Great app for subscriptions. Good Features
Sept. 13, 2021
Great customer service + the team is constantly trying to improve their app based on your feedback! Very cheap app for the value, would recommend!
Hey, Sorry for the inconvenience that you have faced. You have added the wrong subject in the email notification. All the subscriptions are activated and we have also displayed the Failed payment reason in our app admin. Failed payment errors are "Your card has insufficient funds" and "Your card was declined" We also have shared the full reason list with the screenshots on your ticket. Please check that too. So please let us know if you did not understand this issue so we can help you with this asap as our app is working perfectly in your store. Looking forward to hearing back from you. Thank you Jack P
June 10, 2021
Works. Easy to set up. And the support is incredibly fast. I will now use the app with several shops.
June 10, 2021
The team at Native Subscriptions has created a fantastic app and offers it at a very reasonable price - and they back it up too. Every time I reach out to them, I am blown away at how quickly they respond and at just how helpful they are. I am continually impressed by the professionalism of this team.
June 7, 2021
Awesome support - Jigs P. has helped me on two occasions now - first was with a better understanding of how the program works (Shopify controls all the billing) and the latest is when we uploaded a new theme. There was a script error in the code snippets which they fixed and got the monthly subscriptions operation again - truly delighted customer - 5 Stars to Native Team and Jigs P. David Operations Takeover Industries / NXTLVLUSA.com
May 31, 2021
An app that allows multiple shipping options for subscription (weight based & price based) Recommend!!
May 31, 2021
It's easy to use, good customer service and 30 day free trial to test it out. Check it out for yourself!
May 20, 2021
Very good customer service, help me solve all my issues. Just started testing out the app in trial period.
May 17, 2021
Super Easy to set up, the team had to help me with my custom theme and did a great job! Took less than 10minutes to setup and now I'm ready to start selling
May 10, 2021
Jack and his team have been incredibly helpful in assisting me with setup. They are easy to communicate with and are constantly adding features that I have requested. I highly recommend this app for the ease of use and the level of customer support I have received.
May 8, 2021
Eager to help out. Updates often. Support replies quickly during the morning! I have had this app for less than a month and they have added 2 updates.
May 3, 2021
Great app so far. Will review again later also. Great customer service help too. It was hard to set up coding but they did it for me!