All reviews

Rating Breakdown

  • 5
    94% (101 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (4 ratings)
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5 / 5 Share

April 29, 2021

So far I have loved the customer service! The only thing I hope to be able to do is add what the total price is with the discount monthly on the product page. It was a reason that I chose this app but it's not available quite yet. I will update!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

April 30, 2021

Great app. Be sure to send messages for problems in advance if you're in the USA... they are a little different on time as most apps are. ... but for the price and ease of setup it is a wonderful and well constructed app. Something Shopify desperately needed. We've been at the mercy of complicated high rates for bad design for too long.

Using app

About 1 year

Total reviews

14

Average rating

4.9

5 / 5 Share

April 21, 2021

I had a problem managing some backend subscriptions such as updating and changing items for customers. Contacted support and they were able to help me with my problem within 24 hours with a custom solution.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 20, 2021

I had some trouble setting the app up possibly due to my mistake and their support responded right away and took quick action

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2021

It is a very good app and a very talented and fast working development team. I appreciate that they responded to my requests for bugs and changes in specifications in a very short time. I would recommend it with confidence to any business that is thinking of introducing subscriptions.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

This is a great application if you have a need to make a subscription product on your website, The customer service is fast and good! I recommend it !

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

Really impressed with this app - the subscriptions work great, very flexible and simple to set up. The support on some fine tuning to get it perfect has been incredible!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2021

The team has been very supportive. Have had a couple of subscriptions so that's a good start :) Hopefully I come across not problems in the future.

Using app

4 days

Total reviews

4

Average rating

4.8

5 / 5 Share

March 26, 2021

We were looking for a cost effective app to introduce a subscription service to our customers. After some research, we landed on Native Subscription and have been really pleased with how it performs and particularly impressed by the customer service - we have limited tech resources - the Native Subscription team have been incredibly responsive and helpful - responding within 24 hours of query and solution sorted shortly after. In addition, we have been impressed how positively they have taken on feedback and made adjustments to their app to better serve our customers.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2021

it's really a great app it has solved my purpose and support is a major part I got from the native app team

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2021

The support is purely amazing. Had a rough 3 hours +- of customizations but jigs are staying with me and fixed the issue. Thanks!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2021

Giving it 5 stars even before I use it because the customer service has been so good (once I figured out they're in India and it was better to contact them at night (which is easy for me)). There were issues with integrating with our Shopify Theme. But they patiently took care of it. Our site goes live in a couple weeks. This is when Iook forward to testing it and giving the another 5 stars for how it actually works.

Using app

Over 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

March 7, 2021

I was having issues setting up my account and the staff was super helpful. Jack P, the App Executive Manager helped me and he was great.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2021

Great app to handle subscriptions in your business. Also very fast and professional customer support. Thank you for this nice app!

Using app

6 days

Total reviews

5

Average rating

4.2

5 / 5 Share

March 3, 2021

I needed some help with the install and the explanation was really easy and the response from the developers to assist was also quick!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2021

Customer service responded quickly and helped me resolve all the conflicts that were occurring with my store's Theme. Very impressed on the response time and their ability to ensure compatibility with highly customized Themes. Thank you for all your support!

Store

CCHQ

Using app

5 days

Total reviews

2

Average rating

5.0