Navidium Shipping Protection

Dec. 4, 2025

This is a great app that makes sense and works well. The support team are responsive and helpful.

Nov. 11, 2025

Sept. 18, 2025

Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.

July 30, 2025

Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions

June 4, 2025

Very happy with the app overall and the support has been amazing. Would definitely recommend.

April 24, 2025

Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.

April 23, 2025

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

Jan. 13, 2025

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

Jan. 6, 2025

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Dec. 12, 2024

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.

Dec. 10, 2024

Great app. Makes it super easy to deal with damaged items and replacements.

Dec. 4, 2024

Excellent

Sept. 17, 2024

We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!

May 13, 2024

Best Shipping insurance and customer service on Shopify. A++++++

March 31, 2024

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

March 4, 2024

The Navidium Extension is a 10/10. Amazing support, amazing value when combined with UPS capital.

Feb. 1, 2024

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

Jan. 11, 2024

This app adds a lot of AOV to our stores and with the help of their amazing developer Joul everything is fixed within minutes!

Nov. 28, 2023

We’ve been using Navidium for a few months and have had a very positive experience! Easy installation and I don’t have to deal with a third party claim filing middle man. Absolutely worth it!

Nov. 25, 2023

Love Navidium! A great alternative to Route. Would recommend it to anyone trying to increase their AOV.