Navidium Shipping Protection
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The app itself is very easy to use and straightforward. I absolutely love it. The team is also extremely efficient! Easy to communicate with and resolve any issues you may have.
Einfache App. Viele Möglichkeiten. Funktioniert Gut. Schneller Support und integration.
So easy to use and has helped us a ton to cover cost of missing packages
Thank you very much for your kind words!
Great app! It really boosted our AOV.
Thank you very much! We are glad to be part of your store and a contributor to your AOV boost. You've been using Navidium Shipping Protection app to protect your packages for a very long time, we truly value the trust you put on Navidium. Kind Regards, Jason Co Founder
Have only just started using the app so don't have app-performance feedback just yet. But the customer service and support that the Navidium team provide is outstanding. They are incredibly fast at replying, they loop in multiple team members within the email chain and they are quick at troubleshooting. They coincidentally found a few minor bugs/glitches with our website and fixed it up happily out of good will too. Im sure the app will be great. Considering their level of support of great.
Thank you so much for taking the time to leave this review, SHOSAI! It genuinely means a lot to us — especially hearing that the support experience stood out before you've even had a chance to fully explore the app. That's exactly the standard we hold ourselves to, and we're glad it came through. We're excited for you to see what Navidium can do for your store, and we'll always be right here if you need us. Looking forward to earning a follow-up review once you've had some time with it! — The Navidium Team
We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.
Thank you for the wonderful review, ThirtyYears! We hear this a lot from merchants who've made the switch — that having full control over the customer experience makes a real difference. That's exactly what Navidium is built for, and it's always great to see it clicking for a store like yours. We'll keep being here whenever you need us. Thanks again for trusting us with your shipping protection! — The Navidium Team
Navidium has been a strong addition to our site. The app is easy to set up and integrates seamlessly with our store. It makes managing shipping protection straightforward. What stands out to us the most is how responsive the team behind Navidium is. They are quick to resolve any issues, which makes a big difference in day to day operations. The app is solid. The team is solid. We highly recommend it.
Easy to use, the team is very responsive. Plus you have more control - you keep more fees and decide how to manage claims. It's worked well for us. Doesn't interfere with checkout software and product listings the way some of their competitors did. . .
We’ve been using Navidium since 2024, and it’s been a great addition to our stack. It’s super easy to set up, and the biggest win for us is being able to manage our own shipping protection instead of relying on third parties. Keeping that revenue in-house while resolving claims quickly has made a real difference both operationally and financially. The customization options are also a big plus—we were able to match everything to our brand and control how it appears in the cart/checkout. Overall, it just works. If you want more control over shipping protection and a smoother post-purchase experience, definitely worth trying.
Great app.. It pays for itself and much more. Use it
A great way to control your own shipping protection. A lot less hassles than other options.
Simple and reliable platform to handle your own shipping protection. We've used Route in the past and Navidium has given us the tools we've needed to handle all the details of shipping protection ourselves.
Quick support for any issues that arise.
Works well and lets you control the shipping protection process. Their support is responsive and has added features quickly when I've brought issues to their attention.
great, app and great value for what it does
Fantastic app! I've been using this app for at least 2 years and the majority of my customers choose to use it. Installation was effortless as they take care of everything and when Shopify made some changes that would affect Navidium they were proactive and took care of everything quickly to make sure it continued to work seamlessly. Highly recommended.
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