Navidium Shipping Protection

Feb. 23, 2023

A much better Route alternative. Our business would have earned $18,000 last year if we had switched to Navidium sooner. Their support is excellent as well. Thanks!

Feb. 9, 2023

Route was BANKING off us and I really wanted a way to offer my own package replacements. I'm very happy Navidium made that happen for me. They installed it for me and now I keep my profits. We've handled 2 claims ourselves, but brought it in way more than necessary to cover those - That's pure profit, folks!

Feb. 2, 2023

I would recommend this app if you would like to offer customers the option to purchase shipping protection. The customer service is awesome. I look forward to future apps

Jan. 29, 2023

This app is a game changer and I STRONGLY encourage every business to try it for at least 1 month. This is a win, win for your business and your customers. Wish I could leave 5 more stars :)

Jan. 20, 2023

We've been a customer since July 2022... so about 6 months of use. It has significantly reduced the question of who to send a replacement order to when it is lost, damaged, or stolen... has given a pool of funds to cover the customers that use this service... and has helped us resend to the customer without question. We do ask for returned damaged goods, images, and if stolen, that a police report be filed (which is done over the phone anymore for a number) Having Navidium has been a great choice when it comes to apps. It seems expensive, but I recommend trying it for 3 months to see if this is right for your company, it certainly was for ours.

Jan. 19, 2023

I'm SO glad we switched to Navidium from the other shipping protection app we were using that kept all the revenue our store was generating. Since then we have seen a 44% conversion rate for Navidium and our customers are happier than ever with the improved problem resolution we are now able to offer. The customer support from Navidium has been fantastic. The look and feel of the widget feels very well implemented into our checkout and theme as well. Big shoutout to Marc from Navidium as well. Super down to earth, friendly and resourceful in all things e-commerce related. If you don't have Navidium installed on your store, you're missing out!

June 22, 2023

We love the Navidium app - we have used other shipping protection apps and this one is by far the best. We wanted a simple app that lets us protect ourselves and our customers without having to deal with the carriers, as we all know is impossible. We really wanted an app that allows us to protect ourselves, easily track claims, and still give great customer service, we didn't want an app that would rip off our customers and we did not want an app to use solely as a revenue driver, this app does just that and we can easily control how much we charge for it. The team has also been great, and the app is easy to use, no complaints and this app far outweighs the other options! :)

Jan. 18, 2023

After 6 months of using Navidium, it has proven to be a money generator for us. It is a welcome relief to finally have this base covered.

June 22, 2023

We've been running this shipping protection app for a more than a year now. It's been great. We tried a couple other shipping protection apps in the past. I love how with Navidium I can support our customers rather than sending them to try to have a claim handled by someone else who really doesn't care about them. We can easily take care of shipping issues for customers who take advantage of the protection. The app works great and if there's ever a glitch (as there can be in all apps) the developers are quick to fix it. The only complaint I have is with myself. I've been so used to not having a dashboard for shipping protection, I forget to use the Navidium dashboard and still use a spreadsheet. I will get there and the dashboard looks handy!

Jan. 17, 2023

Having switched over from Route, this app works flawlessly and the integration into the site was extremely smooth! Definitely recommend for any retailers looking to give customers added assurance during checkout for their delivery.

Feb. 21, 2023

Great app! but it's screwing with our pixel by Duping conversions! Waiting to hear from the dev with a fix. Make sure you check your events to make sure this is not happening to you if you're advertising on FB. 2/21/23 Update: Ok so after a few weeks of digging under the hood of our Pixel set up with CAPI we noticed after doing some research that: You should NOT have the FB Pixel both on the Preference page under online store set up as this creates the duplication of conversion events. Test it out and i suggest adding it to the FAQ on the app so others look into that and see if it helps them if they come across that issue.

Dec. 28, 2022

Great addons, a lot of content, and the support is fantastic. You keep what you collect, and it's worth every $

Dec. 14, 2022

Great app and great support! Simple, effective, and profitable. This is one of those apps where you see instant returns! We’re generating extra revenue and helping customers feel more confident about their shipping.

Dec. 13, 2022

I wanna to leave. review for this guys forever...best app I ever got. my clients fells more protected, it generates us more revenue, we can refund parcels without been out of pocket, and the costumer service is 10 out of 10 , thank you so so much

Dec. 13, 2022

The BEST shipping protection app! We previously used route and felt like we were getting robbed. We switched to navidium and it helps us generate extra revenue but helps our customers feel more confident during the checkout process. They are always so responsive and willing to help! Highly recommend this app!

Dec. 13, 2022

Have used this for ~2 - 3 months now with great results. We ran a test and it indeed product more average contribution dollars per user than without Navidium. The team also helped us with an extensive & tricky custom install. Highly recommend!

Dec. 10, 2022

This app has been fantastic. One $50K in pure profit since implementing this year. Side note, customer service has been amazing too.

Nov. 21, 2022

We love this app. Makes it easy for our customers to sign up for shipping protection and if we get a request to refund a package that was lost or damaged we do it. But as the occurrence is so low it allows us to keep the extra revenue for the protection and in the rare occasion something gets lost, we just pay from that extra revenue stream. This is the best way to handle shipping protection. We are so happy we found this app and replaced our old shipping protection solution. We save a lot and our customers are happier to!

Nov. 21, 2022

Fantastic customer support. Easy to set up and customize. Very affordable/accessible option for collecting insurance for customers without paying a 3rd party.

Nov. 20, 2022

Great Customer service!!! Thank you, I'm excited to try order bumps! This app is a most have for every store.