Navidium Shipping Protection

Really great app and customer service is even better! The team are very helpful especially Marc who helped me in many ways, quick reply times too!

Very useful app that has improved the customer experience greatly and given us the flexibility to cover claims that otherwise wouldn't have been.

This app is a MUST. Not only can you provide a better experience to your customers, you can also improve your margin to cover unexpected chargebacks, refunds, and stolen packages. It protects your customers AND your small business. This app deserves 10 Stars, especially because of how helpful and attentive to detail Marc is. This company is going places. Oh and by the way: 80-90% of people take up the protection. Customers feel much safer knowing they are insured incase something happens. A must-have for all shopify stores.

A must-have for each eCommerce site. An extra revenue stream for your site. Great support and CS. The convention rate on this up is super high.

Finally a better solution for funding loss and damage in shipping. We have tried other solutions but was never satisfied with the service that those companies provided to our customers. Now we can have a pool of money to "self insure" those packages and take care of customers faster without loosing money. We have been on navidium for only 3 weeks, but we are very happy with it. 50% of our customers are opting into the package protection and only a handful of customers purchased it inadvertently and wanted a refund (which we provide right away if they ask). I highly recommend this app for any ecommerce company that has problems with lost or damaged products in shipping (which I think is 100% of merchants).

This app has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. This app let's us service our customers right away.!

Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!

We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!

This app is wonderful and so are the developers behind it. The support is quick and efficient. The app does exactly what it is supposed to do. And best of all we get to control the customer experience and delight our customers. Highly recommend for any e-commerce company that cares about taking care of their customers. Thanks!

Best one out there!! Couldn't rate Navidium enough. Much better than any competitor. Would give 6 stars if we could!

We are using this app instead of Route, which we weren't happy with. I love that we are in charge of claims and can do the right thing without thinking twice about the cost to our bottom line! With Route they kept finding ways to not pay, which is extremely frustrating when the customer paid for it, and then doing the right thing still has to come out of my pocket.

Great customer support so far and quick help with installation. Happy to provide this feature to our customers!

We recently switched from Route to Navidium and had such great success! Customer service is very helpful and responsive.

An incredible app. If you're considering a shipping protection option for customers - you may as well self-fund it. Navidium makes it easy and seamless and we're seeing a strong take rate.

Team is active in use groups online and available to answer questions quickly. Install was easy and it works as intended. MUCH better alternative to other shipping protection programs.

The team that put up this app is one of the most resilient and hard working on the app store. We had issues to make it work on our store but the team went above and beyond to fix the bugs. Great app AND amazing support.

I was looking for a simple yet effective package protection app and Navidium ticked off all the boxes. Their customer support is A+! Very happy with this app.

this app is really for protection. it does the work. the customer service is good. They do the job pretty fast. Thanks~

Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!

We love this app for a number of reasons: (1) easy setup, (2) ease of use, (3) easy to understand (for us and for our customers), and (4) wonderful customer service. We love that Marc and his team set up a great app for small businesses to reliably self-insure. The architecture of the app is seamless with our Shopify account. And the few times we needed to cover our customers' claims, we can reliably use Navidium's navigation to ensure we are processing the claim with confidence that the customer is covered.