Navidium Shipping Protection

June 3, 2022

AMAZING!!!!!!!! Best decision I ever made for my company! We switched over from RO*TE and will never look back. We are able to quickly process claims and resolve customer service issues which is key in customer retention. Overall a better experience and service that we are able to provide to our customers.

May 30, 2022

Navidium is a game-changer!! After paying Route hundreds of dollars each week and not seeing any of that money ourselves, we switched to Navidium, which allows us to keep any money that isn't used to replace or refund orders. Navidium should be an absolute no-brainer for anyone that runs a business and takes care of their customers. The app was very easy to install and the icons and shipping protection wording are very easy to change to make it your own protection plan. Customer service is lightning fast and has answered every question I've had so far almost immediately. I HIGHLY recommend at least doing the free trial for Navidium. You'll be so impressed, there will be no reason to not become a lifetime customer. Thanks Navidium for making such an awesome app to help us take care of our customers!

May 27, 2022

Best customer support ever! We had some trouble on our end getting things to work smoothly and the Navidium support team was very responsive and incredibly patient throughout the entire process. Everything is running smooth as silk now and I have nothing but good things to say about them :)

May 20, 2022

Navidium is great, much better than our previous option, Route, which was proving confusing & blunt in terms of our customers being able to submit claims. Marc and the team did a fantastic job of integrating with our store as well, we have a tricky store set-up, and Marc went above and beyond in getting Navidium to work properly. Very happy with this app!

May 20, 2022

Wonderful app! Super easy set up. Marc was wonderful. We're now capturing revenue to offset the costs that we eat when handling returns and damages ourselves that insurance doesn't cover.

May 20, 2022

I love this app, the whole idea and their excellent customer service. I just wish we knew earlier about it. Do not hesitate and use it asap.

May 17, 2022

Great support from Marc and the developers. They got it working nicely for me. I think the cost is very reasonable and it works well.

May 17, 2022

This is a brilliant solution for a problem we're all currently facing - shipping issues. The cost is super fair and this dev is absolutely next level! They had me up and running the same day I installed and the app works beautifully. It also looks great on my checkout and is totally unobtrusive! Highly recommend.

May 17, 2022

Hands down the best order protection app out there. Super simple to integrate and has a lot of useful additional features you can utilize for your store.

May 12, 2022

Great communication. Navidium has allowed us to generate cash flow while reinforcing actions that reflect top tier customer service.

May 12, 2022

This app is great! The developers walked me through step by step when i had a issue with my store. they even went the extra mile to make some of the more complicated adjustments for me. They are super knowledgeable and even gave me some amazing advice to get my conversions higher. I highly recommend this app to anyone and everyone who is selling online!!! (from the team at BreedersHacks.com)

May 6, 2022

This app provides additional income to my store. I recommend using it instead of any insurance BS apps.

May 5, 2022

All the positive reviews are correct for this awesome app and their great support. Over 80% of our customers leave it on in cart. It really helps us to self insure for our lost/damaged in transits and not have to mess around with courier insurance where the excess is usually higher than our cost of goods anyway. It used to be wasted time (for us and the customer) and money down the drain. Navidium solves all of this.

May 4, 2022

Dynamite app with even better customer service! Marc and his team explained everything and even helped us with a work around as our theme was throwing some errors. Navidium has helped leaps and bounds over other shipping insurance apps we tried. Must have app!

April 29, 2022

The idea of taking the risk of covering for our shipping providers failures was initially pretty concerning. Thus far, Navidium has proven its value and we won't be going back. Serving customers better, faster is key to retention and far outweighs the risk. For us, it's proven to actually be a revenue driver both through retention and directly.

April 25, 2022

I was skeptical about this app at first, but it just flat out works. Even better, their customer service team is always quick to reply to answer any of my questions. Highly recommended.

April 22, 2022

Normal insurance of shipment: Customers have to file a police report or whatever. Meaning the customers is fuming and we replace their order on our dime. Result: we don't get the insurance revenue, we pay for replacement AND the customer is still unhappy. With Navidium: Customers pay us directly. We replace immediately. End result: customer is happy and we are happy. Also the onboarding was super smooth and fast and people start using it right away. The texts and everything is easily customizable in the app settings and pretty self explanatory so I can tweak the messaging to be on brand. Thanks Navidium!

April 20, 2022

I tired every single shipping Protection app but why dont make money from your side. I love Navidium and I highly suggest it because you will make extra money on every shipment.

April 15, 2022

Navidium offered a solution to a problem that we weren't even aware we had. Our customer service was already top notch, sending replacements and refunds within a 60 day window. This app allows us to set aside funds so that we don't have to take a hit in our margins. The badge and small fee also gives our customers confidence when purchasing. There's nothing more frustrating when a customer leaves a negative review or complains the package never arrived online without having allowed us the opportunity to make it right. Now every customer will have no excuse should something go wrong. We're just a call or email away from the support they want!

April 14, 2022

Just wanted to share that I use Navidium on our brand and literally 90% of all orders pay for this shipping insurance. I’ve had two customers ask me to cancel it because “they didn’t notice it”, but that’s pretty much it. AWESOME FREE money, if you ask me. and so far? No insurance paid out. it's also easy for customer to toggle "no" to this shipping insurance, so we haven't had any customer complain about this service. it's truly easy for customer to toggle "off" at checkout. We use 3% (you can make it whatever number you think makes sense for your business), and that seems to be the magic number. THIS APP IS HIGHLY RECOMMENDED!