Navidium Shipping Protection

April 4, 2022

We've used this app for less than a week and it's already out-performed the shipping protection upsell we created. Navidium is very, very well optimized and has a great customer service area for tracking refunds and replacement. So glad to have found out about it!

April 1, 2022

Highly recommend this app! I came from using a popular insurance provider and honestly had the same thoughts about how much money they were making off of the insurance fees without many open issues. I also was always a little peeved that I was being charged the full .98 cents for the order when I was getting less than that after transaction fees! Enter Navidium- this is the perfect solution to still having backup money to cover any issues and so far more customers have been purchasing the protection than those who don't. For me particularly I'm not necessarily looking to make a profit off of it but just have the funds there to solve any potential issues! The team helped expedite my setup before a big launch in my shop and has been super responsive with any questions I have. Couldn't recommend more!

March 30, 2022

This is one of the best decisions I have made for my stores in 2022. I am not saying that lightly... the potential to add dollars to your bottom line likes this with no added marketing or effort is just awesome. There are very few apps you can add to your store and quite literally know exactly how it impacts your bottom line. This is one of them. The best part about it is that you are actually giving your customer peace of mind while doing so... ofcourse there will be some of these dollars going back to mishaps with shipping as you are covering their shipment, but you have the opportunity to recoup that with the shipping service. So that is just conceptually how this is a clear win. Next, I need to address the Navidium team. They are one of the most responsive app devs I have ever worked with, and they were extremely patient and helpful with my setup (on two separate stores) that have some unique needs. They really went the extra mile, and I appreciate it. I would think in almost all cases this is a very straight forward app to add, easy to operate and incredibly impactful. If you have some unique needs, they have a fantastic team and work with you to solve those needs. I don't write many reviews, but the app/team here really deserve it. There is really no reason NOT to add this app to your store. Your customers will love the option and peace of mind, you will love the added income straight to your bottom line, and the team is right there to help with anything you need. As the great Michael Scott once said, "The important difference here is with win/win/win, we all win. Me too." and thats what this is... actually.

March 28, 2022

Navidium has provided us with an additional channel for revenue while also giving us total control over the claims/refunds process. Our customers get answers faster. Highly recommend this app for any store, particularly ones that don't receive a high volume of returns, damages, etc.. Very happy and wish I discovered it sooner!

March 24, 2022

Both the product and the team are awesome. Shipping issues are always so annoying, and this gives a great way to help ease the pain of them. Plus, Marc and his team have been SO helpful getting everything set up and configured. I couldn't recommend more highly!

March 19, 2026

Customer service is great with Navidium, and they are always responsive and quick to offer a solution!

June 21, 2023

I switched from another Package Insurance app to Navidium. It's a much better alternative, with great transparency, and was exactly what we needed to cover the costs of the ever common stolen, lost or damaged packages. The support is superb, it's light on the site, and very effective. Highly recommend it.

March 8, 2022

Marc and the team are absolutely amazing and provide awesome support. Coming over from Route (a third party app) to now being able to manage, control and also profit from using Navidium has been the best decision for us.

March 5, 2022

App is nothing short of amazing. Developer is extremely responsive. I always ask a million questions before installing apps to ensure the code isn't bogging down our site (or auto inject upon install) and they answered all my questions right away. Custom installation into a duplicate theme file was done within 6 hours of me asking for it to be done, which kept us on schedule for all of our other web dev. projects. As for the app itself, we are seeing great metrics. No customer complaints. This app is a must have, probably my favorite app in the app store right now. What are you waiting for? I recommend downloading it yesterday.

Feb. 27, 2022

I can't say enough about how wonderful Marc and this app has been. It's easy to use and looks beautiful on our website. They have worked with me through the entire installation and have even checked in to make sure it's meeting my needs. I had a couple tweaks and the response time and assistance came within hours, not days like other apps. This is a great app and it's backed by a great team. You won't have any regrets on installing it or paying for it, because you get constant updates and wonderful support. That's literally all you can ask for.

Feb. 1, 2022

A very good app and they installed it onto my store very quickly! I had a special request/customisation due to the way it was interacting with shipping rules, to which they replied promptly and sorted out for me the same day! I cannot recommend them enough.

Jan. 26, 2022

Very straightforward app and the Navidium team handled installation the next day. Didn't have to do anything except set our preferences. Highly recommend, especially if you're deciding between other shipping protection options. Navidium made the most sense for us–no bs, very accommodating, and transparent.

Jan. 21, 2022

This app is an absolute no brainer. DAY 1 we made an extra $700 from this app. Today we'll do close to $1k extra. The UI looks amazing, and it adds authenticity/professionalism to your store in my opinion. Our take rate is about 70% which is extremely high. This app is basically free money. I've added it to all 4 of my stores, and sent it to all of my colleagues.

Jan. 18, 2022

Navidium is such an awesome alternative to all the scammy shipping insurance apps. With this app we've been able to give our customers peace of mind as well as simplify the process when the rare occasion happens when a package needs to be resent to someone due to incorrect delivery or theft. The owner Marc is so helpful and goes way beyond to help with anything you need. I've recommended this to other store owners and everyone loves it!

Jan. 17, 2022

This app practically gives you free money. Support is great, very responsive. Our opt-in rate is about 50%, so we're earning a few extra $ on every order.

Jan. 5, 2022

This app has been amazing! Navidium provides great peace of mind for customers at very low rate, we could see a slight increase on our checkout conversion rate! Definitely recommend.

Jan. 3, 2022

Customer service has been great! This has been the best business decision I’ve made in 2021. Postal services has been denying almost all of my claims, I got tired of it & decided to download this app. 5 stars for sure! loving this app!

Dec. 17, 2021

Navidium shipping protection is a must have app for all your shipping claim issues. It ‘seamless design, ease of use and practical approach makes this app unique. Now I have funds to cover any shipping cost such as damage, stolen or lost; as you all know is out of our control as sellers but our customers want their product so you can’t blame them for getting upset when they don’t get it or it is damage. Customers are happy to pay a reasonable amount for this protection which you have full control of what you will charge the customer and the customer can easily chose to opt-in right in the shopping cart! As a result, we are free to deal with each issue individually keeping our new and loyal customers very happy. As for support, Marc is excellent when it comes to support which is VERY critical to us as a growing business. There were a few issues that Marc dealt with immediately with a great attitude of support and some fun too! Thanks again Marc for creating this app. Looking forward to working with you as we continue to move forward in a positive path for everyone! WIN! WIN!

Dec. 10, 2021

This app is a life saver for our business! It allows us to offer our customers a higher level of customer service. Also they have the most responsive customer service. Cannot recommend enough!!

Dec. 7, 2021

I Used this app and start making money on the first day - Amazing how simple and easy it can be to add shipping insurance and increase profits on day 1 you doing great job guys!