Navidium Shipping Protection
Shipping protection / shipping insurance as a cart upsell
Rating
4.8
feedback
353
chart
#162
All reviews
Review RSS Feed
Feb. 10, 2026
So far so good. Quick customer support and no problem helping us install it correctly. Thanks!
Jan. 26, 2026
Great customization options and an extremely helpful customer service and tech team. There are no limitations that can't be worked around. I highly recommend Navidium Package Protection.
Jan. 21, 2026
The support team is truly great and very responsive. Every time we encounter errors, they are always open to helping us with no questions asked. Thank you so much for always being there.
Jan. 9, 2026
Great app! Support was super quick and attentive in helping me setup and configure everything exactly as I wanted. This has been a much better solution where we can essentially fund our own insurance program than than some other shipping insurance company mostly just profiting off of us..
Jan. 8, 2026
Excellent product and their support has been amazing to work with. Nice additional revenue stream that is selected by a large portion of our customer orders!
Dec. 30, 2025
Navidium is a game changer. Easy to set up, simple to manage, and it turns shipping protection into revenue instead of a cost. The dashboard is clean, and customer support is fast and very helpful. Highly recommend for growing brand.
Dec. 29, 2025
Great addition to the store. Customer Service has been incredible the very few times we have needed the assistance. Set it and forget it kind of app.
Dec. 17, 2025
App works great, and the support team is quick to respond to very helpful!
Dec. 12, 2025
Great product - no issues with using it. Seriously a game changer in how we do business.
Dec. 12, 2025
This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend
Dec. 11, 2025
This app has been super helpful in recouping the costs associated with lost packages. Very easy to use and their support team has been helpful when needed.
Dec. 4, 2025
This is a great app that makes sense and works well. The support team are responsive and helpful.
Sept. 18, 2025
Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.
Using app
Almost 2 years
Total reviews
3
Average rating
5.0
July 30, 2025
Good app with a good CS team. I had issue setting up their product and they quickly booked a call with me to assist me. I recommend their solutions
June 4, 2025
Very happy with the app overall and the support has been amazing. Would definitely recommend.
April 24, 2025
Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.
April 23, 2025
Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.
Jan. 13, 2025
We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!