Navidium Shipping Protection

We honestly don't review apps (and we utilizes over 40 in our Shopify store), because most don't work as promised, but I will take the time to review this app. We are continually impressed not only by this app's performance, but also their customer service. When it came to set-up, they were with us every step of the way, answering questions quickly and efficiently. Their support team has complete knowledge of their product, but more importantly, they have knowledge of running a business on Shopify, which is rare. Often times, when we deal with apps' customer service teams, they know programming, but can't fully understand our business needs because they haven't run a business. This app gives us, and more importantly our customers, peace of mind and confidence purchasing with us, while also generating extra revenue to cover any shipping issues. We highly recommend.

Five Stars for Navidium! We recently integrated Navidium's shipping protection app into our Shopify store, and the experience has been nothing short of fantastic. The interface is intuitive and user-friendly. Navidium's design ensures a smooth experience from start to finish even for those not tech-savvy. The customer support truly stands out. They were there for us every step of the way, offering assistance during the integration process and providing thorough training. One of the key features we love is how effortlessly our customers can sign up for shipping protection. Navidium's straightforward approach ensures that our customers understand and appreciate the added layer of security for their orders. The innovative approach not only keeps our customers happy but also contributes to our bottom line. It's a win-win situation, and we've seen direct profit growth as a result. In conclusion, Navidium has exceeded our expectations, providing not just a service but a partnership that adds tangible value to our business. Highly recommend! Ivan & Kineon team

Love this app! Incredible, friendly, personalized support that provides fast and easy installation. Zero friction on install!! We were in business with Navidium very quickly and the app has a super simple dashboard to track metrics we want to see, plus a tool to track and report on claims. The claim feature has replaced an internal (Google sheet) that we'd used, for an easy, centralized place to measure claims (and no we don't have that many, but they're all in one easy-to-find place!) If you're on the fence, get the app.

Navidium installed it, and it works great. Exactly what's needed.

An absolute no brainer for anyone selling physical products in e-commerce.

Our company went through multiple different shipping protection companies and never really got what we wanted until we found Navidium. All the others complicate the process to get help when a package is lost or stolen that we end up having to refund the customer anyway. No need to file police reports or any of that back and forth because Navidium puts the power and control in your hands to create quick and immediate solutions for the customer. We are obsessed with Navidium and recommend the service to everyone we can!

Amazing app. Does what it supposed to do and actually supports and helps ecom owners, unfortunately that cannot be said from another app that we used prior. Thanks guys

Great solution for business owners! Would reccommend

The concept of this app is great to begin with. We had an issue with this app that prevented mobile checkout. After expressing my concerns and uninstalling the application, a co-founder reached out to me explaining the customer service situation and offering to work us through the issue. We are reinstalling the app and giving it another go. When the owners of something care enough to take ownership of a problem, we are always willing to work through issues.

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package. Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier. WORTH EVERY PENNY!

Great tool!

Love this app! Simple and fair.

We used Route and they tried to bully us into staying with them after we changed. Navidium is a much more beneficial solution for us. We process tens of thousands of orders every year but were only getting about 10 claims per year through Route, and they would deny 2-3 of them and piss off the customer! We would end up replacing them at our expense anyway to keep the customer happy. With Navidium, we still get the process automated, but we realize a significant chunk of money above and beyond and replacement costs. Highly recommend.

This application is truly remarkable in every aspect. It has provided us with an additional source of income for our store while simultaneously offering an extra layer of security for our customers to ensure their orders. It's a win-win situation for all involved. I also commend Navidium for standing up against Route and fully supporting Navidium in the court battle to preserve the ability of small businesses to thrive based on their beliefs and freedom. Their idea is fantastic, and I highly recommend this app to any small business on any merchant platform.

Navidium is a no-brainer. Before switching to Navidium we tried a couple different order protection tools and while they all did the job they were expected to do, the app providers were the ones reaping nearly all the benefit. 99%+ of our customers receive their order without issue, which means our former order protection apps were raking it in from our customers, our site, and our paid efforts. Navidium's service is incredible, affordable, and lets us as the brand benefit most from their app. Very pleased!

Great app, works as promised and our customers love the peace of mind that shipping protection brings. Most important is that we are the ones providing the protection and neither ourselves or our customers have to contact or negotiate with a 3rd party to file a claim.

This is a great app that allows us to give customers peace of mind during their purchase and to partially offset all of the rising costs in the channel.

Amazing support and works flawlessly. It's making me money for months now and that's more than 99% of other apps.

Happy with everything we have been able to provide our customers. Gives them a piece of mind we stand behind our products and company.

Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.