Navidium Shipping Protection

Navidium has been great for us, would definitely recommend. Setup was quick and painless, the platform provides the data we need to see as merchants, and they've been so responsive to our requests. Great app!!

The team at Navidium have been stellar. Despite being on the trial I received white glove service from the get-go. Customers are loving the feeling of extra protection and the increased service level that they can now opt in to. Small team, great service, and so far a great response from our customers.

Lots of great updates! Made a suggestion to make work flow easier and they added it a week later!

Perfect addition to our small business. Great way to gain control over claims. Our customers have peace of mind and can resolve any issues directly with us instead of being tortured by an insurance company. And Navidium has very responsive customer service. Very pleased A+

I have been looking for a product like this for months and happen to stumble on Navidium. I have used others and felt this application and its supported staff had our best interest. Keep up the great work.

Navidium Shipping Protection is a great app and so much better than Route, in my opinion. It puts the power back into the seller's hands to provide customers with excellent service and 100% claim approval. With Route, our claim approval was under 25% with many mad customers. Route is not a good service; Navidium is fantastic.

Navidium has been absolutely amazing! The customer support team is extremely responsive and extremely helpful (will typically have a response within the hour). My store had been using Route for the longest time. Route determines what they will cover, and makes the claims process very difficult. I found it hilarious that Route collects all money from your customers, and then will refuse reimbursement for certain orders. With Navidium I am in complete control of reimbursing customers and it makes everything so much easier. If you are on the fence between Route and Navidium, your choice should be Navidium and it’s not even close.

Great app. Works well. Customer service is responsive. What else could you want? it does the job without errors.

Customer service is top notch. With Navidium, businesses control their own shipping protection service which is great for customer service. No other business to rely on to make sure you have happy customers.

I originally signed up with Route Shipping protection and then realised I barely ever needed to actually use the service as the majority of orders arrive with no issue. Seeing Route take all my extra revenue directly out of my business bank account hurt my soul. Thankfully, I discovered Navidium and the rest is history! We've made an extra $16.5k since December and have had to dip into maybe 1% of that to replace lost/ missing orders. So that's an extra $16k in our pocket, not in Routes. The best thing is it's a completely a passive upsell that I don't even have to monitor, so it literally generates free money for our business. 70% of our customers opt in for Navidium Shipping Protection. Can't recommend Navidium enough and knowing that Route are being so shady towards them shows me they're rattled and makes me want Navidium to succeed even more! Also - the set up team are super speedy and integrated us within the day. They also update super fast every time we change theme. Go Navidium!

Mark and his team are world class. Really impressed with this app, easy to use, far better than what anyone else has to offer. Support small businesses like Navidium!

Excellent app- does exactly what it needs to do and it is hassle free. I highly recommend this app.

This app is so much better than the competitors. It really allows small businesses to thrive. I have recommended it to my friends.

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

Had an absolutely horrendous experience (multiple times!) with Route and through a google search found out about Navidium. I’m so thankful you exist and when problem arise I can be my own customer service support in the broken, damaged, or lost package department!

App is great. No reason to pay other companies to do the same thing you can offer customers on your own. Service is top notch. Adding this app was a no brainer!

We have used Navidium for over a now and I like that it allows us to completely control the claims process. The app is easy to use and we have another source of income.

We switched from another company to Navidium and haven't looked back for one second! Easy to use. More reasonable pricing and business model. Excellent communication and customer service.

Fantastic app that gives all the power and revenue of Shipping protection to the merchant. Additionally, there are new features outside of shipping protection added to this feature set basically every quarter or even more often. We have killed it with Navidium and won't switch to a different provider anytime in the foreseeable future.

Excellent app, easy installation and quickly added additional revenue to our business. We were getting lots of packages that customers said they didn't receive or were stolen, this helps recoup those losses. It's really a no brainer and after reviewing other shipping insurance apps like shipinsure, route etc, i found this one to be the most straightforward and exactly what we were looking for.