All reviews

Rating Breakdown

  • 5
    98% (314 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)
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5 / 5 Share

June 21, 2023

Marc and the team at Navidium are great partners. We worked closely to build and integrate the app; it has run smoothly from the start, and delivers a strong financial return each month. Excited to see what features they come up with next. Highly recommend.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 21, 2023

Must have for an ecom store! Easy integration. This has to be 100 characters, and the first two sentences said it all ;)

Using app

11 months

Total reviews

11

Average rating

4.7

5 / 5 Share

June 21, 2023

Incredible. We have been using Navidium for 12+ months & never have any issues. The team even goes above and beyond when needing tweaks for our custom theme. Customers get peace of mind & the new Navidium platform is clean & intuitive. I wish the team the best as we enjoy how it protects our margins.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2023

I have been using this app almost two year. Fantastic app. Navidium alway get back with me quickly if I have questions. Easy app that everyone can install it.

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2023

We have been using this app for the last 6+ months and it has been amazing with no issue. The team is easy to work with and resolve all inquiry and issue in a timely manner. Business is tough in this economy and what Navidium has provided to our small company is another option to survive and compete with the big company. Thank you Navidium!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2023

Fantastic app. We have used many shipping protection apps but Navidium allows us to deal with our customers quicker and easier.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2023

Great app, worth every penny. Has made such a difference on our business since shipping from Route.

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

June 21, 2023

Great app! Navidium works well and they even set it up for us. The company is really supportive of small businesses like ours.

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 21, 2023

What's not to love? Free money (we already insured everything). Simple to install. No effort to operate - it just sits there like a fly trap collecting money. While it is certainly not a game changer financial wise (we mostly sell expensive products), it is a nice little addition We have a high rate, abut 75%, who leave the checkmark at checkout. It really is too good to be true, but in this unusual case, IT IS TRUE!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2023

Would recommend to any online company that is shipped DTC. If you don't have this app you are leaving money on the table.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2023

This App has saved us so much money. Used to use another company that sells package protection but deals with the customer. We switched and will never go back.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2023

This is an incredible app. Put all the power in our hands to handle our customers needs. Every commerce company should be using this.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2023

A true game changer. Navidium gives the power back to merchants, exactly how it should be! Their team is incredibly responsive and helped us get it implemented with ease. 10/10.

Using app

10 months

Total reviews

7

Average rating

4.4

5 / 5 Share

June 21, 2023

Navidium is unlike any other and finally provides the option as a seller to help offer insurance and keep all communications in house with customers so we know our customers are receiving the best care from start to finish without having to fight through claims and third party companies.

Using app

8 months

Total reviews

7

Average rating

4.9

5 / 5 Share

June 21, 2023

Navidium is an excellent app. So much better then Route and others. You get to control the pricing and keep all the profits. You are not an insurance company, you are offering an internal protection plan. Completely legal. Do not let Route scare you into thinking you are going to get in trouble!

Using app

About 1 year

Total reviews

7

Average rating

3.9

5 / 5 Share

June 21, 2023

Great concept, easy to implement and puts the power and money back in the hands of the merchants as it should be.

Using app

10 months

Total reviews

11

Average rating

4.7

5 / 5 Share

June 21, 2023

Must have app for any store that is shipping. Developers have been incredibly helpful. I would strongly recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 20, 2023

Such a great team...been real since day one. You can't go wrong with Navidium. We've been using it for years, much better than throwing your money away to the other shipping insurance companies who bankroll that insurance money.

Using app

About 1 year

Total reviews

13

Average rating

4.5

5 / 5 Share

June 20, 2023

It took some trial and error to get Navidium to work with our process, but once we worked those things out we are EXTREEMLY satisfied with this App. We are able to cover lost/stolen packages each month and are able to make much speedier resolutions for our customers. 10/10 recommend and their support is AMAZING!

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 20, 2023

We've had navidium for nearly a year now and could not be happier! It gives us more options and control than our other shipping protection company did and the customer service is top notch.

Using app

9 months

Total reviews

7

Average rating

5.0