NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.8
feedback
34
chart
#11,046
All reviews
Rating Breakdown
Review RSS Feed
June 21, 2023
Great app for live chat support user friendly and easy to use. The team always available to help out with any issue.
Dear customer, Thank you for your feedback! We're thrilled to hear that you find our live chat support app great, user-friendly, and easy to use. Our team takes pride in providing excellent customer service, and we're always available to help out with any issues you may encounter. 🤗🤗🤗 Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to support you. 🤗🤗🤗 Thank you for choosing our app and for sharing your positive experience. Best regards, Chloe NestScale Customer Success Manager
May 24, 2023
This remarkable application not only offers outstanding features but also provides exceptional customer support, making it a truly impressive choice.
Hi, Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust. Please do not hesitate to contact us for getting back in touch if you need any further assistance! Also, please feel free to send any other feedback that you do have - we always love to hear from you! Regards, Chloé
May 20, 2023
Rachel was very helpful, my question was quickly answered and resolved, thank you very much! I highly recommend this app integration and their customer service!
Hi, Thank you for taking the time to leave us your thoughts! We are thrilled to hear that you are enjoying your experience with it. We strive to provide our users with the best possible app and your positive feedback motivates us to continue improving and adding new features to make your experience even better. If you need any further assistance, please let us know via in-app live chat! Regards, Rachel - NestScale team
May 14, 2023
I am looking for live chat like this and found this app is very helpful Customer Service and easy to use.
Hi, Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust. 💕 Please do not hesitate to contact us for getting back in touch if you need any further assistance! 💕 Also, please feel free to send any other feedback that you do have - we always love to hear from you! Regards, Kevin
April 14, 2023
What impressed me the most was their unwavering patience throughout our entire interaction. They never once made me feel rushed or like my concerns were unimportant. Instead, they took the time to fully understand my situation and provided me with personalized support that made me feel valued as a customer.
Hi there, Thank you a lot for your nice review! If you need further assistance, feel free to contact our support team. We are happy to help you as soon as possible. Regards, Rachel
Feb. 22, 2023
It's Easy to use and looks nice! You can get help whenever you have problems. So Glad to have it!
Hi there, Thank you a lot for your nice review! If you need further assistance, feel free to contact our support team. We are happy to help you as soon as possible. Regards, Chloe
Dec. 18, 2022
The customer support is on point, fast and accurate. And the app is very simple to use. They need a few tools but they are working on it.
Hi, Thank you so much for your nice review! It motivates us a lot to improve and serve customers better. If you need any help, feel free to contact us via live chat or email at [email protected]. Regards, Rachel
Dec. 12, 2022
Still early days but the support team (Rachel) helped me along the way. Really liking how you can create a draft order in the chat and send it out as a URL.
Hi Bret, Thank you so much for your nice review! It motivates us a lot to improve and serve customers better. If you need any help, feel free to contact us via live chat or email at [email protected]. Regards, Rachel
Dec. 8, 2022
Onboarding is great and easy! Chloe is a great help and hopefully this app is a better one than the Shopify Inbox app
Hi, Chloé here from NestScale team. Thank you so much for spending your time to leave us such a lovely review! Let us know if you have any further questions or concerns! Regards Chloé
Dec. 7, 2022
Very good.I hope it can be easier.Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!
Hi Lisa, Chloé here from NestScale team. I want to thank you so much for your lovely words. This really made our day! Let us know if you have any questions or need help. Have a nice day, and take care! Regards Chloé
Dec. 2, 2022
Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!
Hi Tisha, It's Chloé here from NestScale team. Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us! If you have any further questions or concerns, feel free to contact us. We would be more than happy to help! Regards, Chloé
Nov. 27, 2022
it is very helpful, take care of the matter seriously, carefully, very kind and support, I give a 5 stars feelback. thank you so much.
Thank you for taking the time to share your thoughts and feedback with us. We really appreciate it! If you need any help, feel free to contact us. We are happy to assist you as soon as possible! Regards, Rachel
Nov. 24, 2022
Chat with us was easy to set up and Rachel, the customer service agent I worked with was very patient and knowledgeable!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. If you need further help, feel free to contact us via live chat or email at [email protected] Regards, Rachel
Nov. 18, 2022
Thank you! very helpful! Live chat support helped me well. I would definitely recommend this to my friends
Thank you a lot for your review! We really appreciate it <3 If you need any further assistance with the app, don't hesitate to let us know. Our support team is always happy to help! Regards, Chloé