NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.9
feedback
95
chart
#2,065
All reviews
Rating Breakdown
Sept. 25, 2023
I've been using NS Live Chat for a while now, and it has truly transformed the way I communicate. This live chat app offers an exceptional user experience that's hard to beat. Pros: User-Friendly Interface: The app's interface is sleek and intuitive, making it easy for anyone to jump right in and start chatting. Instant Connectivity: Whether I'm talking to friends, family, or colleagues, NS Live Chat ensures instant connectivity. No more waiting for messages to load. Efficient Notifications: The notification system is spot on. I never miss a message, and I can customize my alerts to suit my preferences. Cross-Platform Compatibility: It's fantastic how I can seamlessly switch between my phone, tablet, and desktop without missing a beat. The app works flawlessly across all my devices. Privacy and Security: My conversations are end-to-end encrypted, so I can chat with peace of mind knowing that my data is secure. Customization: NS Live chat allows me to customize the app's appearance and themes, so I can make it truly mine. Cons: I honestly can't think of any downsides to this app. It has exceeded my expectations in every way. In summary, NS Live chat is a game-changer when it comes to live chat apps. Its ease of use, fast connectivity, and strong focus on security make it my top choice for staying in touch with friends and colleagues. If you haven't tried it yet, I highly recommend giving it a go. You won't be disappointed.
Dear Imran, Thank you so much for your positive feedback on NestDesk! We're thrilled to hear about your great experience with the app. We're committed to providing a user-friendly, secure, and customizable chat experience, and your feedback reinforces that we're on the right track. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy using the app! Cheers, Chloé - Customer Success Manager @ NestScale
Sept. 14, 2023
Great help, fixed my issue.
Dear value customer, I'm delighted to hear that I could be of assistance, and that your issue has been resolved! If you ever encounter any more questions or require further assistance in the future, don't hesitate to reach out. Your satisfaction is our goal, and we're here to help anytime you need it. 🌟😊 Regards, Chloé
Sept. 12, 2023
5 Super Stars for Customer Support . Seamless Integration . Thanks to Chloe who helped me get through the process.
Dear Priyanaw, Thank you so much for your 5-star rating and kind words about our customer support! We're thrilled to hear that you found the integration process seamless. Chloe is a valued member of our team, and we'll be sure to pass on your appreciation. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Cheers, Chloé - Customer Success Manager @ NestScale
Sept. 11, 2023
L'application de live chat est tout simplement incroyable ! Elle a considérablement amélioré notre service client. La facilité d'utilisation et la réactivité sont impressionnantes. Nos clients sont ravis de pouvoir obtenir une assistance en temps réel, ce qui renforce leur confiance en notre entreprise. C'est un outil essentiel pour toute entreprise axée sur la satisfaction client.
Très cher client, Nous sommes ravis que notre application de live chat ait amélioré votre service client. La facilité d'utilisation et la réactivité sont des éléments clés pour renforcer la confiance de vos clients. Nous sommes reconnaissants que vous ayez choisi notre outil pour votre entreprise axée sur la satisfaction client. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Merci pour vos retours positifs! Cordialement, Chloé - Responsable Succès Client @ NestScale
Oct. 19, 2023
Thank you for responding fast and fixing the overlapping issue. Would recommend this app over others, as it's really easy to use and staff is more than welcome to help.
Dear valued customer, We're thrilled to hear that you find our app awesome and customizable to your liking! Your recommendation means a lot to us, and we're here to continue providing top-notch support and features to enhance your experience. If you ever have more feedback or need assistance, don't hesitate to reach out. Thanks for choosing NestDesk! Cheers, Chloé - Customer Success Manager @ NestScale
Sept. 1, 2023
Really nice app, I recommend it because nowadays it's hard to find a good-looking free app with tons of features!
Dear valued customer, Thank you so much for your kind words and for recommending our app! We're delighted to hear that you appreciate the design and features of the app. Our team has worked hard to create a user-friendly and feature-rich experience for our users. If you have any suggestions for improvements or any specific feedback, please don't hesitate to share. Your feedback helps us continue to enhance the app and provide you with the best possible experience. Once again, thank you for using and recommending our app. We hope you continue to find it valuable and enjoy using it! Cheers, Chloé
Aug. 29, 2023
Ứng dụng rất tốt, miễn phí và mọi thứ được hoàn thiện không khác gì ứng dụng mất phí, cảm ơn team đã mang sản phẩm tốt đến người dùng.
Chào bạn, Thay mặt đội ngũ phát triển app, cảm ơn bạn đã chia sẻ sự hài lòng của mình về ứng dụng. Chúng tôi thật sự rất vui khi nhận được phản hồi tích cực từ người dùng như bạn. Team luôn cố gắng để đảm bảo rằng sản phẩm của mình đáp ứng tốt nhất nhu cầu của người dùng và mang lại giá trị cho doanh nghiệp. Nếu có bất kỳ ý kiến hoặc đề xuất nào để cải thiện ứng dụng hoặc góp ý cho chúng tôi, xin vui lòng chia sẻ với đội ngũ support của NestScale qua email [email protected] Trân trọng, Chloé
Aug. 24, 2023
This is an amazing app and i am very happy this will help me to bring a lot of customers . And your customer support is very amazing , I am really impressed . Your Support team member chloe helped me so much she is such a amazing girl ,I apricate her for her help thanks chloe .
Dear Bilal, I'm delighted to hear that you're having a great experience with our app and customer support! Thank you for your kind words, it means a lot. I'm here to assist you anytime you need help or have questions. Your success and satisfaction are my top priorities. If there's anything else you need, feel free to reach out. Wishing you continued success and a fantastic journey with our app! 🌟😊 Cheers, Chloé - Customer Success Manager @ NestScale
Aug. 18, 2023
that is great. support is also good and immediate. Fully recommended. All you guys will enjoy that app.
Dear valued customer, I'm thrilled to hear that you're enjoying the app and have had a positive experience with our support! Thank you for your recommendation and kind words. It's our goal to ensure your satisfaction and provide a seamless experience. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. Your success with the app is what motivates us! 🚀😊 Best Regards, Chloé - Customer Success Manager @ NestScale
Aug. 10, 2023
It is quick to operate and very practical. When a problem arises, they solve it quickly! It is software worth using all the time.
Dear customer, Thank you so much for your kind words! We're thrilled to hear that you find our app quick to use and practical. Our team at NestScale is dedicated to providing prompt solutions whenever challenges arise. It's wonderful to know that you find our software valuable enough to use consistently. If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority! Regards, Chloé
Aug. 9, 2023
This app is really wonderful and more helpful. I highly recommend to install this app for your store to let your customers know you are available to chat or bot will be there for you
Hi customer, I appreciate your positive feedback about the app! It's great to hear that you find it so helpful and valuable. Your recommendation to install the app to enhance customer engagement sounds like a wonderful idea. It's important for customers to know that support is readily available to them. Thank you for sharing your thoughts! Regards, Chloé
Aug. 2, 2023
This is very good app it's give me facility over 24/7 I am giving ratings of 5 ⭐⭐⭐⭐⭐ .....this app helps u a lot
Dear customer, Thank you for the fantastic feedback and the 5-star rating! We're thrilled to hear that our app has been helpful to you and provided round-the-clock facilities. Your satisfaction is our priority, and we're glad to have made a positive impact. If you ever need any further assistance or have more to share, feel free to reach out via [email protected]. We're here to continue providing you with a great experience and support. Regards, Chloé
July 31, 2023
good service, good support, helped me with every question i had, 5 stars 100 percent.
Dear customer, Thank you for the 5-star review! We're glad our service and support met your expectations. If you need anything else, just let us know. We're here to help! Best Regards, Chloé
July 31, 2023
Really easy to integrate and can allocate work to team members. I would recommend for all Shopify stores to use this system.
Dear valued customer, Thank you for the feedback and recommendation! We're thrilled to know that you find our NestDesk app easy to integrate and effective for team task allocation. Your support means a lot to us. If you have any suggestions or need assistance, feel free to reach out. We appreciate your trust in our services and look forward to serving Shopify stores like yours in the future. Best Regards, Chloé
July 25, 2023
Chloe Nguyen took care of me personally and solved my problems, I am very happy with her and her practices. It's also really easy for my clients to use the app. Congratulations!
Dear İrfan, Thank you so much for your kind words and heartfelt review! I am absolutely delighted to hear that you had a positive experience with my services and that I could be of help in solving your problems. It has been my utmost pleasure to personally take care of you and ensure your satisfaction throughout the process. Making sure that my clients find using the app easy and seamless is one of my top priorities, and I'm thrilled to know that it has met your expectations. Your satisfaction is the ultimate reward for me, and I am grateful for the opportunity to assist you. If you ever need any further assistance or have more questions in the future, please don't hesitate to reach out. I'll be more than happy to help. Once again, thank you for your kind words and congratulations. Your support means the world to me! 🎉😊 Cheers, Chloe
July 17, 2023
I just wanted to take the time to leave a review for the team at NestScale, and send a special thank you to them! The support team has been so helpful! I don't have the best luck with technology, and they have been supportive through every step of the process to ensure I get everything set up. They go above and beyond! So, if you're looking for apps, and a supportive team behind the app is important to you, you really can't do much better than NestScale. A special thank you to Chloe & Kevin, who have been extremely friendly and patient. Chloe even helped me on her day off, which is soo unexpected! Big thanks guys! :)
Dear Justin, I can't thank you enough for leaving such a heartwarming review! I'm thrilled to hear that I could be of help to you. It's always our goal to provide exceptional support and make sure you feel confident with our app. Kevin and I are so grateful for your kind words and appreciation. We truly enjoy assisting our users, and it's wonderful to know that our efforts made a difference for you. If you ever need anything else or have more questions in the future, don't hesitate to reach out. Your satisfaction and happiness mean the world to us. Thanks again for choosing NestScale, and we look forward to continuing to assist you! Warm regards, Chloe and the NestScale Team
July 17, 2023
This is a wonderful app to have for an online store! I am now able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than one person at a time. We can also link products within the chat to guide customers and they can track their shipping as well. Customer support for this app is great Rachel was very patient in helping me set the app up for use.
Dear valued customer, Thank you for the wonderful review! We're delighted that our app has been a valuable asset to your online store. The chat features allow for efficient customer support, and product linking and order tracking enhance the overall experience. We're glad Rachel provided great assistance during setup. If you have any further questions or suggestions, feel free to reach out. Thank you for choosing our app! 🛍️🎉 Cheers, Chloe
July 17, 2023
It is pretty easy and user friendly to use! I think there should have an option where you can place a message beside the icon - for easier visibility of the site visitors.
Dear customer, Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad to inform you that the feature you mentioned is already available in our app. We understand that it might not have been immediately noticeable, and we apologize for any confusion. I believe that Kevin helped you to access the feature and implement it on your live chat already. We hope you find it useful and that it enhances your experience with our app. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you again for using our app, and we truly value your input! 😊🙌 Regards, Chloe
July 15, 2023
Hi, Kevin was such a great help. Especially when I was stuck trying to get through the first stage. He figured out the problem straight away and helped me through it. Very helpful and quick. Thank you Kevin. Much appreciated.
Dear beloved customer, We're delighted to hear that Kevin provided you with such great help and support. It's always reassuring when a support team member can quickly identify and resolve the problem, especially during the initial stages. We'll make sure to pass along your kind words of appreciation to Kevin. If you ever need further assistance or have any more questions, don't hesitate to reach out. We're here to help and support you. T hank you for choosing us, and we appreciate your feedback! Happy using the service! Chloe
July 13, 2023
Its fully live, free and very useful as it has many purposes. Also, it looks proffesionalble and the interface is fully customisable I love it!
Dear Taha, That's fantastic to hear that you find the live, free, and fully customizable chat service so useful and versatile! We're delighted that you love it! 🥰 If you have any more feedback or need any assistance, don't hesitate to reach out. We're here to help and support you. Happy using the chat service! 🥰🥰🥰 Cheers, Chloe