NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.9
feedback
94
chart
#1,803
All reviews
Rating Breakdown
Review RSS Feed
June 21, 2024
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
May 3, 2024
Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.
Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 6, 2024
Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me
Dear customer, Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! Regards, Chloé - Customer Success Manager @NestScale
Dec. 20, 2023
The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.
Hey Anas, Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you. I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts. Thanks again for choosing NestDesk for your second store! Warm regards, Chloé
Dec. 15, 2023
Good service!Thanks Kevin to help me a lot
Dear customer, That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime! Regards, Chloé - Customer Success Manager @NestScale
Nov. 29, 2023
WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!
Dear customer, That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you. We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business! Cheers, Chloé - Customer Success Manager @NestScale
Nov. 24, 2023
Great Service
Dear customer, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the NestDesk app. If there's anything specific you love about it or any features you'd like to see in the future, feel free to let us know. We're always working to make the experience even better for our users. Regards, Chloé - Customer Success Manager @NestScale
Nov. 21, 2023
I liked, how they supported me.
Dear customer, It's wonderful to hear that you felt supported! I'm glad the assistance was helpful for you. If you have any further feedback or need more support in the future, feel free to let us know. Your satisfaction is our priority! Regards, Chloé - Customer Success Manager @ NestScale
Nov. 15, 2023
Exceptional service from Chloe who assisted me immediately and with my issues.
Store
My Store
Using app
34 minutes
Hi Andrew, Thank you so much for your kind words! I'm thrilled to hear that I could assist you promptly and effectively with your concerns. Providing exceptional service is always my priority, and I'm delighted I could make a positive difference for you. If you ever need further assistance or have more questions, feel free to reach out - I'm here to help. Best Regards, Chloé - Customer Success Manager @ NestScale
Nov. 11, 2023
The service attitude is excellent, with prompt responsiveness and problem-solving capabilities.
Dear Gabriel, On behalf of Rachel, Kevin, and the entire NestAds team, we extend our heartfelt gratitude for your kind words about our service attitude. Your acknowledgment of our prompt responsiveness and problem-solving capabilities means the world to us. Thank you immensely for recognizing our efforts. We're committed to maintaining this level of excellence and ensuring that every interaction you have with us is met with the same high standards. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here and ready to continue providing top-notch service. Best Regards, Chloé - Customer Success Manager @NestScale
Nov. 2, 2023
Dear customer, Thank you so much for your positive feedback! We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us. If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way! Regards, Chloé - Customer Success Manager @NestScale
Nov. 1, 2023
Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .
Dear customer, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying the features that come with our NestDesk app. We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us. If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way! Regards, Chloé - Customer Success Manager @NestScale
Oct. 25, 2023
I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks
Hi, Thank you so much for your wonderful recommendation and kind words about NestDesk! We're thrilled to hear that you found our app easy to use and appreciated our superior customer service. Rachel, in particular, has been a valuable part of our team, and we're glad she was able to provide professional support for your store. We're truly grateful for your support, and we're here to assist you with anything you need. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. Warm regards, Chloé - Customer Success Manager @ NestScale
Oct. 13, 2023
Great app with fast customer support. Works both on web and mobile application with reasonable plans. It would be much better if can sync complete with messenger and product card sharing like the facebook shop do.
Hi Mr. Thura, Thank you for your valuable feedback! We're thrilled to hear that you're enjoying our app and the speedy customer support we provide. We're always looking to enhance our services to better meet your needs, and your suggestion regarding syncing with Messenger and enabling product card sharing is an excellent one. We're happy to inform you that our team is actively working on implementing these features to improve your experience. We aim to release these updates as soon as possible, and we'll make sure to keep you informed of our progress. Your input is incredibly valuable to us, and we appreciate your patience and support as we work to make our app even better for you. If you have any more ideas or feedback in the future, please don't hesitate to reach out. We're here to ensure your experience remains top-notch. Regards, Chloe
Oct. 12, 2023
I'm thoroughly impressed with this app. While I initially encountered some technical hiccups, the support team swiftly came to the rescue. The app's user-friendly interface and seamless integration with Shopify for order and product imports make it a standout choice. I highly recommend it, and I believe I've stumbled upon a winning app. The customer support, led by Kevin, is truly exceptional. Kevin went above and beyond to assist me, and for that, I'm genuinely grateful.
Hi valued customer, We're absolutely delighted to hear about your positive experience with our app and our support team, particularly Kevin. Your kind words and recommendation mean a lot to us. We're committed to delivering a user-friendly and reliable experience, and it's wonderful to know that you found our app to be a standout choice for your needs. We'll be sure to pass on your appreciation to Kevin, and we're grateful for the trust you've placed in us. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support you, and we look forward to continuing to provide you with excellent service. Thank you for choosing NestAds! Cheers, Chloe
Oct. 1, 2023
Great chat app. Works really well.
Hi there, Thank you for the feedback! We're delighted to hear that you're enjoying our chat app and that it's working well for you. If you have any questions or suggestions in the future, please don't hesitate to reach out. We're here to assist and continuously improve your experience. Best regards, Chloé - Customer Success Manager @NestScale
Oct. 1, 2023
Helpful
Hi there, Thank you so much for your review. It's a huge motivation for us to improve and serve customers better! If you need any assistance, feel free to contact our support team. Regards, Chloé
Sept. 26, 2023
Really great app and very nice support! Totally recommend it!
Dear valued customer, Thank you so much for your kind words! We're delighted to hear that you're enjoying the app and that you've had a positive experience with our support team. Your recommendation means a lot to us. If you ever need any assistance or have any questions, feel free to reach out. Happy chatting! Chloé - Customer Success Manager @ NestScale
Sept. 25, 2023
I've been using NS Live Chat for a while now, and it has truly transformed the way I communicate. This live chat app offers an exceptional user experience that's hard to beat. Pros: User-Friendly Interface: The app's interface is sleek and intuitive, making it easy for anyone to jump right in and start chatting. Instant Connectivity: Whether I'm talking to friends, family, or colleagues, NS Live Chat ensures instant connectivity. No more waiting for messages to load. Efficient Notifications: The notification system is spot on. I never miss a message, and I can customize my alerts to suit my preferences. Cross-Platform Compatibility: It's fantastic how I can seamlessly switch between my phone, tablet, and desktop without missing a beat. The app works flawlessly across all my devices. Privacy and Security: My conversations are end-to-end encrypted, so I can chat with peace of mind knowing that my data is secure. Customization: NS Live chat allows me to customize the app's appearance and themes, so I can make it truly mine. Cons: I honestly can't think of any downsides to this app. It has exceeded my expectations in every way. In summary, NS Live chat is a game-changer when it comes to live chat apps. Its ease of use, fast connectivity, and strong focus on security make it my top choice for staying in touch with friends and colleagues. If you haven't tried it yet, I highly recommend giving it a go. You won't be disappointed.
Dear Imran, Thank you so much for your positive feedback on NestDesk! We're thrilled to hear about your great experience with the app. We're committed to providing a user-friendly, secure, and customizable chat experience, and your feedback reinforces that we're on the right track. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy using the app! Cheers, Chloé - Customer Success Manager @ NestScale