MS Dist review for Robust NetSuite Integrator
June 14, 2024
We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it. There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth. We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets. We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks. I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly. Thanks again to the team!
Hello That's fantastic to hear! It sounds like the Robust NetSuite Integrator app has significantly streamlined your operations and integrated seamlessly into your existing workflows. The support team indeed seems exceptional, ensuring smooth transitions and addressing issues promptly. Your experience of migrating and getting up and running within two weeks is impressive and speaks volumes about the app's efficiency and user-friendliness. Upgrading to the Enterprise plan sounds like a great next step, especially given the positive impact the app has had on your operations. Thank you for sharing your feedback, and we look forward to continuing to support your success!
