Dropshipzone
Integrate your Dropshipzone inventory with your online store
Rating
4.5
feedback
28
chart
#1,712
All reviews
Rating Breakdown
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Feb. 28, 2021
For some reason Sofortig does not update my inventory, even though they are connected to Shopify and have an app. Instead, I get a CSV file emailed to me every day - which is NOT made in the Shopify approved .csv format, so it is completely useless. I have to manually change my stock quantities every single day! The stock on hand on their .csv file does not match the stock on hand on their website, which shows 2 different stock levels depending on where you are on their site at the time. Also, I cannot find Sofortig as an option in my Shopify shipping settings, so I have had to create a separate supplier profile, which makes it more difficult & time consuming. But my biggest problem is this one: I sent them an email last week to ask why many of their 'wholesale' products I have imported cost me almost DOUBLE than that of retail prices offered to the public from Officeworks and Harvey Norman. And why they quote the RRP as being up to 3 times higher than retail actually is. They haven't responded after 3 days. So if I don't get a reply & an explanation soon I will publish the prices here. I have also made a formal complaint to Shopify.
Hi Shhh, Thank you for taking the time to give us your feedback. We are sorry to hear about that. Currently with our new version of Sofortig App, product imports and inventory updates are fully synced automatically. This will help to avoid losses due to over-sell or product discrepancies. In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers We will take note of your comment to greatly improve the app. Any further question or queries feel free to send us an email at [email protected] or contact your assigned account executive. Hope you have a great day!
Jan. 29, 2021
product search not loading product search -> petcare. Tried to import 3 products and getting error - "server pool instance killed"
Hi Pikabu We are sorry to hear that you experience an issue with our app. We will take note of your comment to greatly improve the app. Any further question or queries feel free to send us an email at [email protected] or contact your assigned account executive. Thank you
Dec. 6, 2020
Stock update has been accurate so far, I like how the app syncs with shopify I definitely prefer this to using manual csv method
Hi Mai Decor, Truly Appreciate your feedback and thank you for giving us 5-stars. We are happy to hear that you have enjoyed your experience using our app and it has help you to run your business. Hope you have a great day
Nov. 12, 2020
price update now showup or sometimes have error,unable to filter free shipping or with extra charge shipping,after price update from free shipping to extra shipping fees but then not have a notice that item changing to extra shipping fees.
Hi Cronstore.com.au Thank you for taking time to leave us a review for our Sofortig. We are sorry to hear that you experience an issue while using the app. We will take note of your comment to greatly improve the app. Any further question or queries feel free to send us an email at [email protected] or contact your assigned account executive. Thank you
Sept. 30, 2020
The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!
Hi LifeStylz, Thanks for sharing your feedback. First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message. In alternative, you could contact us via [email protected] directly. In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem accurately. Again, we love to hear back from our customers and will strive to do better.
March 4, 2021
This app is a big help in importing stock, but it fails to find a number of products. They are on the dropshipzone site, but searching for them in sofortig just gives the message "No Product". This is extremely disappointing. The app has also been producing a number of errors "connect ENETUNREACH 3.105.169.68:443 - Local (0.0.0.0:0)" which prevents me from logging on or if I am in the app, it will prevent me continuing with what I am doing, and more recently "server instance pool was destroyed". It would appear that some work is needed on the back end of this application to make it more stable and useful. UPDATE: This app continues to disappoint. Inventory is not updating on several products and I have customers ordering products that are not available, because they haven't been updated. If I go to the inventory section they don't even show as having tried to update. Several products will NOT update price and again this is a problem when customers order them. I am tearing my hair out trying to make this work.
Hi Nook & Cranny Homewares, Thank you for using Sofortig, and we’re sorry to hear that your experience was not of the quality you expected. We will take note of your comment to greatly improve the app. Once again we do appreciate your feedback to make us better. For further assistance please feel free to send us an email at [email protected] or contact your assigned account executive. Thank you
Aug. 31, 2020
I used this app, so that the stock on the store is always up to date. But only after 2 days, we realised that the app is not updating the stock. Its showing the items as in stock on the app, but actually they are out of stock on the website. Its really upsetting, that the core purpose of the app is not fulfilled. Also, the app takes over the shipping rules for the store. So if you have multiple vendor, as we do, sofortig shipping rules are visible for all products across different vendors. This is clearly not the right use case. Sofortig shipping rules should only apply for products which are managed by that app, and not for all vendors. We already lost shipping cost because sofortig calculated as 0, where as we had to pay the other vendor shipping cost. Finally, not all the products have Logistic weight. It could be a bug or its intentional. But it would be hard to understand how the shipping charges are calculated for products with logistic weight as 0. This app really needs some working. As it stands, its not fit for purpose.
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. For your inventory stock out-sync issue, we will deep dive to investigate asap. Using Sofortig as storefront carrier app could always be an option, reseller could able to setup his own shipping rate to override Sofortig. For reseller who work with multiple vendor, it is highly recommended to setup different 'Custom Shipping Rate' profile for corresponding product so that Sofortig will not calculate the shipping rate for non-Sofortig product. In regarding the shipping cost, it is given from Dropshipzone in which the calculation is based on delivery address and product category. Again, thank you for your feedback to make us better.
Aug. 10, 2020
So far so good, It works fine when you a import a few items , slows down and causing browser crash while importing large list . Its lacking few important features like search products with free shipping , shipping charges , product attribute search like 'bulky or heavy item' Inventory updates (stock quantity) Hoping that the new features will be added by the developers soon . Thanks for this app , saves 100s of hours of working with CSV and XSL files
Hi Shoplane, Thank you for using the Sofortig. We will take note of your comment to greatly improve the app. For stock quantity update, it was already built in current version. Please free feel to comment if you have any question. Thank you.