Rating

3.6

feedback

62

Reviews

chart

#883

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    69%
  • More than a year
    15%

Reviews Summary

NimbusPost has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the exceptional account management provided by individuals like Sakshi Tripathi, Neeraj Joshi, Deepika Tiwari, and others. Users appreciate the quick responses, proactive support, and seamless integration offered by NimbusPost. The platform is praised for its user-friendly interface, competitive shipping rates, reliable delivery timelines, and transparent billing. However, some negative reviews mention issues with customer support, delays in resolving claims, and concerns about unethical practices like holding COD payments without valid reasons. There are also complaints about weight discrepancies and lack of responsiveness from certain account managers.

Highlights

Exceptional account management and proactive support
User-friendly platform and seamless integration
Competitive shipping rates and reliable delivery timelines
Issues with customer support and delays in resolving claims
Concerns about unethical practices like holding COD payments

Rating Breakdown

  • 5
    58% (36 ratings)
  • 4
    2% (1 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    40% (25 ratings)

Reviews with Text

  • 98% (62)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 18, 2026

We’ve been using NimbusPost since Sept ’25, and honestly the main reason we’ve stayed is our account manager, Sakshi Tripathi. Logistics always has daily issues… stuck shipments, RTO risks, follow-ups. Earlier this used to take a lot of our time. Sakshi actually takes ownership, is always available, calls back with updates, and does strict AWB follow-ups. We’ve seen a clear drop in RTOs because of this. We’ve tried Shiprocket and Delhivery before, but NimbusPost has worked better for us mainly because of the account management. Highly recommended.

Using app

6 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 17, 2026

Absolutely horrible experience. I strongly warn every online seller to stay away from this company. Their customer support is clearly trained to avoid giving claims. When my parcel was lost in transit, instead of helping, they kept asking for endless proofs. Every time I submitted what they asked, they demanded something new. If all documents were provided, they would say it’s “not clear.” If I sent a video, they would say it’s “shaky.” If I asked to send it on WhatsApp for better clarity, they refused and forced everything through email. Even after giving every single proof, they started asking for the delivery person’s number. The moment I shared it, they simply marked the ticket as “resolved” — without resolving anything! Their entire strategy seems to be delaying customers until the claim deadline passes, and then closing the case saying “time has crossed.” This is completely unethical. I have lost ₹5,000 because of their irresponsible and manipulative process. This is not just bad service — this feels like a scam. Online business owners, please be very careful before trusting them. [email protected], Velan Store

Using app

6 months

Total reviews

2

Average rating

1.0

Developer Reply

Hi, we truly apologize for the inconvenience caused. Your experience matters to us, and we’re committed to making this right. Please share your concern at [email protected], and our team will prioritize resolving it at the earliest. Thank you for your patience.-AT

5 / 5 Share

Nov. 18, 2025

Hamptons brand loves Nimbuspost for Lightning-fast shipping, great rates, and seamless integration. Special shoutout to our KAM Neeraj Joshi for his exceptional, proactive support – always quick to help! Highly recommend!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 9, 2025

I’ve had a great experience working with this logistics company! Their delivery timelines are reliable, communication is smooth, and the support team is always quick to respond and resolve queries. They’ve really helped streamline my shipping process and improve customer satisfaction. Highly recommended for anyone looking for consistent and professional logistics service Special Thanks to miss isha keme for co-ordinating !

Using app

4 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 6, 2025

Answering Nimbuspost to below reply : I have already dropped email many times since last month ,not sure what team is doing. SCAM SCAM SCAM ALERT@ VERY BIG RISK TO BUSINESS.READ THE COMMENTS FROM PEOPLE ON INSTAGRAM ALSO.MANY PEOPLE ARE SUFFERING DUE TO THIS. Never ever use this platform. Nimbuspost is very Big Scam in India. They will raise weight discrepancy for Amazon and hold your amount.This is the only platform in india that raise weight discrepancy for Amazon. Also ,they will hold your money saying weight discrepancy is coming in future. Than in future they will show fake discrepancies from Amazon and use your amount for another 10-15 days.Note:Amazon never raises weight discrepancies in india Beware of Nimbuspost! SCAM SCAM SCAM ALERT@ Answering Nimbuspost to below reply : I have already dropped email many times since last month ,not sure what team is doing.

Store

AKELION

Using app

4 months

Total reviews

8

Average rating

3.0

Developer Reply

Hi,we truly apologize for the inconvenience caused to you we will make things right for you so requesting you to please share a mail to our mail [email protected] so that we could resolve your issue at the earliest.-AT

All reviews

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