NimbusPost‑ eCommerce Shipping
The reviews for the NimbusPost Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include excellent account management, fast shipping, seamless integration, competitive rates, and responsive support teams. Users appreciate the platform's user-friendly interface, real-time tracking, and efficient logistics management. Account managers like Sakshi Tripathi, Neeraj Joshi, Deepika Tiwari, and Aastha Ma'am have been specifically praised for their proactive support and problem-solving skills. On the other hand, negative reviews mention issues such as delayed responses, unresponsive customer service, weight discrepancies leading to financial losses, and lack of accountability in handling shipments. Some users have expressed frustration with the company's unethical practices and poor communication, leading to a loss of trust in the service provider.
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Had to change my review. Though, many shipping aggregators have lots of Issues - I believe Nimbus has given me the least amount of headaches when it comes to shipping. The customer experience team is also quick! Especially Anjali and Kajal. Though, they really need to get their wallet transaction updating system worked. A lot of money just keeps vanishing after every refresh.
Hi, we sincerely regret your experience and apologize for the inconvenience caused. At NimbusPost, we strive to provide smooth and reliable service, and we’re sorry we fell short this time. Please write to us at [email protected] so, we can resolve your issue at the earliest.-AT
I would give them negative Infinity Stars. This is the worst company out there. They even force you to agree to the terms that you dont have the opportunity to even read they give you just one option to accept the T&C buy just giving some high level summary of changes and there is a cross to decline but that doesnot work at all and you cannot move ahead until you AGREE to this unethical company. Disgusting.
Hi, we regret the inconvenience caused. Your concern has been escalated to the team for priority resolution. For further assistance, please write to [email protected]. Appreciate your patience. – AT
my orders have already been delivered still the status on nimbus post is showing booked. what is wrong with the app I fail to understand
Nice service, Using since 3years
We faced repeated issues with shipments getting stuck in RTO, and the way this was handled is honestly unacceptable. When we raised a ticket, we were told that nothing could be done for now because the delivery team’s TAT is around **45 days just to provide an update**. After waiting for over a month, we randomly received a message saying the shipment had been returned to our warehouse. But when we checked, **no such product was ever received**. When we reopened the ticket and reported this, we were given a ridiculous response — that we should have raised the issue within **24 hours of their email**. So let me get this straight: the delivery team can take 45 days just to respond, but the seller — the one actually affected — gets only a 24-hour window to raise a concern? That makes absolutely no sense. This is a **major red flag**. The lack of accountability and the completely unreasonable policies make it very difficult to trust this service. I would strongly advise anyone considering this aggregator to look for alternatives that actually operate with some basic level of logic and fairness.
Hi, we regret the inconvenience caused. Your concern has been escalated to the team for priority resolution. For further assistance, please write to [email protected]. Appreciate your patience. – AT
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