NimbusPost‑ eCommerce Shipping
The reviews are sharply polarized, but the dominant sentiment is negative. Many merchants report serious problems with billing and weight discrepancies, including unexpected charges, blocked funds, and disputes that they feel are unfair or unsupported by evidence. A recurring complaint is poor customer support: users say account managers and support teams are unresponsive, tickets are bounced around, and resolutions take too long or never arrive. Several reviews also mention COD payments being held, wallet-to-bank transfer issues, shipment status errors, and delays or lost parcels, which create distrust and frustration. On the positive side, satisfied users praise NimbusPost for competitive shipping rates, a user-friendly platform, smooth Shopify integration, and helpful account managers who are proactive and responsive. Some merchants say the service has reduced their logistics headaches, improved RTO handling, and provided reliable day-to-day shipping support. Overall, the app seems to work well for businesses that get strong account management and smooth operations, but the negative reviews suggest major concerns around transparency, dispute handling, and support consistency.
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Be aware small D2C Brand owners, They will charge you extra on the name of weight Discrepancy, and at the time when Nimbus post will get to know that you are about to leave their services, you will see their real face. Shephali was our account handler. Please check my video recording of their dashboard. https://www.youtube.com/shorts/xf4UuCwePmM
They give you rates and courier partner sheet to show all the courier partners that you can have one day, not accurate description to what you receive on day one. Can reconsider if they can actually provide support and provide the things they promise before onboarding you.
Worst service ever. Serious discrepancies in the actual and stated weight, which is highly misleading and unacceptable. Very disappointing and unprofessional experience.
Hi, we sincerely regret the inconvenience caused. We understand your concern regarding the weight discrepancy and are committed to addressing it transparently. Please write to us at [email protected] with the shipment details so our team can assist you promptly.-AT
So stupid KYC system, Can't even verify bank records manually.
Had to change my review. Though, many shipping aggregators have lots of Issues - I believe Nimbus has given me the least amount of headaches when it comes to shipping. The customer experience team is also quick! Especially Anjali and Kajal. Though, they really need to get their wallet transaction updating system worked. A lot of money just keeps vanishing after every refresh.
Hi, we sincerely regret your experience and apologize for the inconvenience caused. At NimbusPost, we strive to provide smooth and reliable service, and we’re sorry we fell short this time. Please write to us at [email protected] so, we can resolve your issue at the earliest.-AT
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