NinjaPOD: DTF Print on Demand
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, prompt responses, helpful staff members like Justyn and Geraldine, ease of use for new users, and high-quality products. Users appreciate the wide selection of blanks and the app's user-friendly interface. On the other hand, negative feedback revolves around issues with product correspondence, delays in fulfillment, lack of communication leading to order cancellations, slow fulfillment times, and challenges with editing product details and color variants. Some users also expressed dissatisfaction with the inventory tracking system and customer service responsiveness.
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The remove background tool works the best in my experience. The printing is high quality and have had no returns due to bad images so far. Customer service has been great and understands the fickle nature of some customers and will go out of their way to help newbies in the space.
Justyn was AMAZING!! I lost my artwork and he was able to retrieve it from Ninja Printhouse! He went above and beyond! The customer service is excellent!!
Justyn was very helpful and went out of his way to help me give my customers the best experience possible. Thankful for Ninja!
Thank you so much for your kind review! This means a lot to us!
Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.
Thank you for your feedback! We are working to improve our app and updates are coming soon!
Justyn from Ninja POD, helped us out a great deal, one of our customers ordered the incorrect size on a shiurt and also input the incorrect address. Justyn took care of it within minutes after talking, corrected the size and the address. Cant say enough about this kind of customer service.
Thank you so much for your kind review! This means a lot to us!
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