Rating

4.3

feedback

71

Reviews

chart

#752

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    31%
  • Less than a year
    65%
  • More than a year
    0%

Reviews Summary

The reviews for the NinjaPOD Shopify App are mostly positive, highlighting the excellent customer service provided by the team. Users appreciate the ease of use in publishing products to their Shopify store, the large catalog of products, and the quick response from customer support. However, some users have mentioned challenges with editing profit margins, limited color options, and the complexity of certain features like bulk editing. There are also concerns about the use of AI in the app's marketing and the speed of order fulfillment. Overall, NinjaPOD is praised for its quality products and helpful customer service, but there are areas that could be improved for a smoother user experience.

Highlights

Excellent customer service and quick response from support team
Ease of publishing products and large catalog
Challenges with editing profit margins and limited color options
Concerns about the use of AI in marketing and speed of order fulfillment
Praise for quality products but areas for improvement in user experience

Rating Breakdown

  • 5
    73% (52 ratings)
  • 4
    10% (7 ratings)
  • 3
    6% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (7 ratings)

Reviews with Text

  • 99% (70)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

May 25, 2026

Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.

Using app

--

Total reviews

1

Average rating

4.0

1 / 5 Share

May 12, 2026

I’m deleting this app from my store. I paid for an order, waited three weeks, and then they cancelled my order without any notice or communication. That is unacceptable, especially when you’re running a business and depending on orders to be fulfilled on time. If there was an issue, I should have been contacted before the order was cancelled. The lack of communication caused delays and made the whole experience frustrating. I would not recommend using this app if you need reliable fulfillment and proper customer support.

Using app

15 days

Total reviews

2

Average rating

3.0

Developer Reply

I apologize for your negative experience using Ninja POD. The most recent order we have for you was canceled due to a lack of response to an issue we had with you order. Since we did not get a response for nearly 2 weeks, we were forced to cancel the order since we could not proceed.

5 / 5 Share

May 7, 2026

First day on Ninja! It's great. Real customer service! Better than the other provider I was using. Ninja knows what their doing. I will be using them from now on! Thanks Ninja!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

May 2, 2026

Just downloaded this app after using Printify an Printful for years. Some things I like: It's Super easy to publish to your Shopify Store. One Button! Each Step is very user friendly, and I was able to set it up quickly. The catalogue is huge! Lots coming soon too. It has options to view the product on Shopify, unpublish, edit, save as template, duplicate and archive, all on the same page as the product editing page. Instead of separate pages. They also tell you up front what the inventory looks like, as opposed to red text after you've published a product. Things I DON'T love, that could use some updates: Editing the Profit margins is very complicated to locate. You have to select all the products and click a small "bulk edit" button. It caused some Minor Frustration. I'm not finding an option to edit colors separately. You also have to select the colors before proceeding to the edit page (you can add or subtract more later) You're only allowed 6 colors (It Makes sense in a way, but I like being able to offer all colors with specific designs for lights and darks under one product listing). The Pre-listed description of products, doesn't list enough detail, or add any ad language. I have to go in and edit each description to add details and sales language. Whereas, the others already have something loaded that I can make minor edits to. I'm not seeing any AOP products, or items you can edit multiple sides. It looks like mostly traditional logo placements. Lastly, I had to give it 4 stars for the over-use of AI. The actors in the ads are AI, and a lot of the shop function is also AI powered. As a store that is catering to artists, it's a bit in poor taste not to hire them for their marketing. I am disappointed in that aspect of this company. Overall, I'm going to see how a few items do, and order some samples. The prices honestly seem pretty comparable to Printify, but they do have some less expensive options of products that are spendy otherwise.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your honest feedback. It's very helpful to hear what you love and what could use some work. We have some big features on the horizon and we hope you'll love what is coming soon!

5 / 5 Share

April 29, 2026

I have been needing shirts completed for a school event and Justyne has been helping me with very question I have. She is polite, knowledgeable and always willing to help. I definitely recommend NinjaPod to anyone needing POD!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review!

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more