NinjaPOD: DTF Print on Demand
The reviews for the Ninja POD Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, quick response times, helpful staff members like Justyn and Geraldine, and ease of use in terms of publishing products to the Shopify store. Customers appreciate the wide product catalog, the ability to edit and manage products efficiently, and the quality of the printed designs. On the other hand, negative feedback revolves around issues with fulfillment speed, lack of communication regarding order cancellations, difficulties in editing product details, and challenges with the inventory tracking system. Some users also mentioned limitations in color variants and the complexity of adjusting profit margins.
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Terrible. The products did not correspond with my shopify. I have had to deal with multiple refunds and have been delayed on my plans for a few weeks now. Nobody to talk and fix the problem just an emailer, this department and shopify should not continue to work together.
Customer service was very helpful. I'm new to print on demand and they were very prompt with their response and request for help. All of the samples that I've ordered look fantastic and they have a very nice selection of blanks. As someone new to this their app is very easy to use and intuitive. I'm sure my customers will be as happy with the products as I am.
Thank you so much for your kind review! This means a lot to us!
Justyn was very helpful and went out of his way to help me give my customers the best experience possible. Thankful for Ninja!
Thank you so much for your kind review! This means a lot to us!
Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.
Thank you for your feedback! We are working to improve our app and updates are coming soon!
Justyn from Ninja POD, helped us out a great deal, one of our customers ordered the incorrect size on a shiurt and also input the incorrect address. Justyn took care of it within minutes after talking, corrected the size and the address. Cant say enough about this kind of customer service.
Thank you so much for your kind review! This means a lot to us!
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