NinjaPOD: DTF Print on Demand
Sell 2,500+ custom dropshipped DTF print-on-demand products
Rating
4.3
feedback
60
chart
#662
All reviews
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March 7, 2026
VERY FRUSTRATED WITH THIS COMPANY!!!!! STARTED A NINJA PODs, THEY REFUSE TO FULFIL MY CUSTOMER'S ORDERS YET THEY TAKE MY CUSTOMER'S MONEY. THEY DO NOT PROVIDE CUSTOMER SERVICE FOR NINJA PODs EITHER!!! TERRRIBLE IDEA BY THE WAY, SO AS I WAIT FOR A SERIES OF POINTLESS NO EFFORT EMAILS, MY CUSTOMER IS IN LIMBO! SO NOW BY EXTENSION OF NINJA I TOO PROVIDE TERRIBLE CUSTOMER SERVICE. and why do you offer patches, blanks, puff print etc. and NONE of those services can be added to a ninja pod? why are you under the same website offering these options that align with what a creator would look to use yet do not offer these creative options?
I am very sorry for the frustration this has caused you and your customers. I’d like to clarify a few things so we can get this resolved. To clarify the billing process, your customers' payments go directly to you. Ninja POD only charges your card on file for fulfillment services. We never handle your customers' money. Regarding customer service, our team operates at full capacity Monday through Friday. I apologize if you tried to get assistance over the weekend and felt ignored. Someone will be getting back to your email today to look into your unfulfilled orders. As for our other decoration methods (patches, puff print, etc.), these cannot be offered via POD because Print on Demand produces one piece at a time. Specialty items require minimum order quantities. We offer them on our site for creators who want to purchase items in bulk to decorate and sell themselves. Our team will be in touch shortly to help you with your pending orders.
Feb. 19, 2026
this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star
Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives. To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right
Jan. 13, 2026
I was notified by ninja POD that they have recently began providing a system that tracks inventory within a connected Shopify store. The system was supposed to mark all products at 9999 until they reach 20 units and then it should state the actual quantity until sold out. Then they were to be marked sold out automatically by Ninja POD . This is an odd system, but better than nothing. So after I enabled tracking in the system all of the inventory numbers in my products and their variants were not marked 9999 or 1 through 20 or sold out. The numbers all varied in the thousands and hundreds of thousands. There were shirts that I had created that were stated as in stock in my Shopify store but when I looked in the NInja POD catalog were not even there anymore. I contacted support last week on three separate occasions and have not even received a response. The inventory tracking system does not work properly. I don't feel as though this organization has it all together. Very disappointed in both your app performance and customer service:-(
I'm so sorry this was your experience. We strive for excellent customer service and this is not what we would want for any of our partners to experience. I have sent you an email directly answering the questions you had and have addressed the issues with our service team. Please let me know if there is anything else we can do to assist you and we hope one day you will feel confident enough with us to update your review.
Nov. 23, 2025
Absolutley the worst POD. Have to constantly reach out to ship stuff weeks later. what they promise and what that actually do is not even close.
I'm sorry you are experiencing issues with our app. Looking into your orders, you need to request fulfillment for us to receive the orders to fulfill. Please enable automatic fulfillment for your orders or request fulfillment manually to get the orders into our system.
Aug. 14, 2025
i cant get it to work all it does is connection reset
Please reach out to [email protected] our team is here to help you and get your app up and running!
Aug. 6, 2025
first 2 orders (out of 4 so not a ton) came with defects. as a new shop, and one that is required to reconcile our files every month, we are getting charges from them, with no invoices or receipts attached, or available through them or shopify, as shopify doesnt show anything being charged. if you care about your books, or confirming you are being charged the accurate amount, then I'd stay away. We are a non profit, making spirit wear for a school, and they've been horrible to work with
We appreciate the feedback and insight and have recently pushed updates to our app that allows for exporting order details to be able to accurately track spending and profits.