All reviews

Rating Breakdown

  • 5
    73% (52 ratings)
  • 4
    10% (7 ratings)
  • 3
    6% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (7 ratings)

Reviews with Text

  • 99% (70)
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4 / 5 Share

May 25, 2026

Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.

Using app

--

Total reviews

1

Average rating

4.0

1 / 5 Share

May 12, 2026

I’m deleting this app from my store. I paid for an order, waited three weeks, and then they cancelled my order without any notice or communication. That is unacceptable, especially when you’re running a business and depending on orders to be fulfilled on time. If there was an issue, I should have been contacted before the order was cancelled. The lack of communication caused delays and made the whole experience frustrating. I would not recommend using this app if you need reliable fulfillment and proper customer support.

Using app

15 days

Total reviews

2

Average rating

3.0

Developer Reply

I apologize for your negative experience using Ninja POD. The most recent order we have for you was canceled due to a lack of response to an issue we had with you order. Since we did not get a response for nearly 2 weeks, we were forced to cancel the order since we could not proceed.

5 / 5 Share

May 7, 2026

First day on Ninja! It's great. Real customer service! Better than the other provider I was using. Ninja knows what their doing. I will be using them from now on! Thanks Ninja!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

May 2, 2026

Just downloaded this app after using Printify an Printful for years. Some things I like: It's Super easy to publish to your Shopify Store. One Button! Each Step is very user friendly, and I was able to set it up quickly. The catalogue is huge! Lots coming soon too. It has options to view the product on Shopify, unpublish, edit, save as template, duplicate and archive, all on the same page as the product editing page. Instead of separate pages. They also tell you up front what the inventory looks like, as opposed to red text after you've published a product. Things I DON'T love, that could use some updates: Editing the Profit margins is very complicated to locate. You have to select all the products and click a small "bulk edit" button. It caused some Minor Frustration. I'm not finding an option to edit colors separately. You also have to select the colors before proceeding to the edit page (you can add or subtract more later) You're only allowed 6 colors (It Makes sense in a way, but I like being able to offer all colors with specific designs for lights and darks under one product listing). The Pre-listed description of products, doesn't list enough detail, or add any ad language. I have to go in and edit each description to add details and sales language. Whereas, the others already have something loaded that I can make minor edits to. I'm not seeing any AOP products, or items you can edit multiple sides. It looks like mostly traditional logo placements. Lastly, I had to give it 4 stars for the over-use of AI. The actors in the ads are AI, and a lot of the shop function is also AI powered. As a store that is catering to artists, it's a bit in poor taste not to hire them for their marketing. I am disappointed in that aspect of this company. Overall, I'm going to see how a few items do, and order some samples. The prices honestly seem pretty comparable to Printify, but they do have some less expensive options of products that are spendy otherwise.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your honest feedback. It's very helpful to hear what you love and what could use some work. We have some big features on the horizon and we hope you'll love what is coming soon!

5 / 5 Share

April 29, 2026

I have been needing shirts completed for a school event and Justyne has been helping me with very question I have. She is polite, knowledgeable and always willing to help. I definitely recommend NinjaPod to anyone needing POD!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review!

5 / 5 Share

April 15, 2026

Great experience with all orders! Had to reach out to CS for a question and Justyn was very quick and knowledgable with her response!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review!

5 / 5 Share

April 13, 2026

Top notch customer support every time.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! We're happy to help!

1 / 5 Share

April 10, 2026

APP SUCKS HAS NO WAY TO PURCHASE SAMPLE ITEMS WITHOUT PAYING YOUR SET PRICE? I CANT EDIT ANYTHING. WHAT HAPPENED TO THE APP? PLEASE GO BACK TO THE WAY IT WAS

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

I apologize if you are experiencing any confusion using our app. You do not have to pay for your own pricing to order samples, you only need to pay production costs. A demo on how to order a sample is here: https://ninjaprintondemand.com/blogs/whats-new/ordering-a-sample-a-how-to-guide

5 / 5 Share

April 9, 2026

Customer service experience has always been great! Thanks to Justyn for all your help

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 6, 2026

Been using NinjaPOD for our taekwondo school for a few months now. This app/company has made our t-shirt, sweatshirt, and jacket orders so easy. We used to do pre-orders before and now all we have to do is design the garment and that's it! We've tried a few different POD services but nobody had the great quality that Ninja offers. Truly appreciate this business!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review!

5 / 5 Share

March 16, 2026

The best!

Using app

17 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your rating!

4 / 5 Share

March 12, 2026

I am brand new to this, and something very important but very basic I hadn't learned yet. However - Justyne explained it to me and provided me with an introductory guide, for which I am grateful.

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

March 7, 2026

After more than 5 years of working with POD suppliers that only print designs using mainly DTG, losing so much money buying poorly printed samples, I finally had enough and decided to find a POD supplier that does DTF printing. DTG just doesn't work well with dark colors and most of my customers want dark colors. I was so happy to find Ninja POD and was super excited to see that they are strictly DTF, but I've worked with companies in the past with faded DTF images, so I ordered samples to test Ninja POD to see if their designs would come out as bright as they stated in their advertisement. I just received my sample of products with various designs and colors on different articles of apparel from Ninja POD and true to their claim, their images were super bright, and I am so excited to begin this new partnership with them. I will be rebuilding my entire Shopify store apparel all with Ninja POD products. I know it'll will be a lot of work, but it's worth it to know that I will be able to trust that every design in my store will have bright vivid images on the apparel I sell regardless of the color. Thank you so much for sticking with DTF. It's the best!!!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review! We love DTF here at Ninja!

5 / 5 Share

March 6, 2026

They are always happy to help when it comes to any issue. They go above and beyond so my business can run effortlessly!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

I'm new to POD and had a hiccup with an order. Justyne and NinjaPOD helped figure it out and got the order back on track! thank you! So far I'm pleased as punch.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your rating!

1 / 5 Share

Feb. 19, 2026

this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star

Using app

4 months

Total reviews

4

Average rating

3.0

Developer Reply

Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives. To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right

5 / 5 Share

Feb. 6, 2026

I have had a excellent experience so far with Ninja POD. Customer service on some questions I had have been great. Geraldine was very professional and answered all my questions.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

I absolutely love this platform, it has helped me grow my small business a lot.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review!

5 / 5 Share

Feb. 5, 2026

Justyne helped me with an issue i had, was a self inflicted issue ha, but was fast, prompt, and polite, when i was the cause of my own issue.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback!