NinjaPOD: DTF Print on Demand

Justyn was very helpful and went out of his way to help me give my customers the best experience possible. Thankful for Ninja!

Justyn from Ninja POD, helped us out a great deal, one of our customers ordered the incorrect size on a shiurt and also input the incorrect address. Justyn took care of it within minutes after talking, corrected the size and the address. Cant say enough about this kind of customer service.

Just started using them. Great experience so far.

First day on Ninja! It's great. Real customer service! Better than the other provider I was using. Ninja knows what their doing. I will be using them from now on! Thanks Ninja!

I have been needing shirts completed for a school event and Justyne has been helping me with very question I have. She is polite, knowledgeable and always willing to help. I definitely recommend NinjaPod to anyone needing POD!

Great experience with all orders! Had to reach out to CS for a question and Justyn was very quick and knowledgable with her response!

Top notch customer support every time.

Customer service experience has always been great! Thanks to Justyn for all your help

Been using NinjaPOD for our taekwondo school for a few months now. This app/company has made our t-shirt, sweatshirt, and jacket orders so easy. We used to do pre-orders before and now all we have to do is design the garment and that's it! We've tried a few different POD services but nobody had the great quality that Ninja offers. Truly appreciate this business!

The best!

After more than 5 years of working with POD suppliers that only print designs using mainly DTG, losing so much money buying poorly printed samples, I finally had enough and decided to find a POD supplier that does DTF printing. DTG just doesn't work well with dark colors and most of my customers want dark colors. I was so happy to find Ninja POD and was super excited to see that they are strictly DTF, but I've worked with companies in the past with faded DTF images, so I ordered samples to test Ninja POD to see if their designs would come out as bright as they stated in their advertisement. I just received my sample of products with various designs and colors on different articles of apparel from Ninja POD and true to their claim, their images were super bright, and I am so excited to begin this new partnership with them. I will be rebuilding my entire Shopify store apparel all with Ninja POD products. I know it'll will be a lot of work, but it's worth it to know that I will be able to trust that every design in my store will have bright vivid images on the apparel I sell regardless of the color. Thank you so much for sticking with DTF. It's the best!!!

They are always happy to help when it comes to any issue. They go above and beyond so my business can run effortlessly!

I'm new to POD and had a hiccup with an order. Justyne and NinjaPOD helped figure it out and got the order back on track! thank you! So far I'm pleased as punch.

I have had a excellent experience so far with Ninja POD. Customer service on some questions I had have been great. Geraldine was very professional and answered all my questions.

I absolutely love this platform, it has helped me grow my small business a lot.

Justyne helped me with an issue i had, was a self inflicted issue ha, but was fast, prompt, and polite, when i was the cause of my own issue.

I've had very good tech support from Ninja POD. I'm not a big fan of email-based support, but the techs get back to me quickly and resolve my issues. I really struggled with the Ninja POD app when I first started out. There is definitely a series of steps that need to be taken and the order that they're taken is important. Be aware that there is a learning curve and you may have to learn a couple of things the hard way. The app does have its quirks. For me, the product syncing is the most finicky and will often double my mockups. This requires manually deleting the extras which doesn't take that long, but is a little irritating. I've generated a wish list for the Ninja POD team and hope they can make some changes to the app to work a bit better for me and reduce my workload. The biggest issue is editing and resyncing every single product in a collection of 140+ t-shirts when there is a color variant correction, for instance. That is the challenge I'm facing now. My advice is to make absolutely sure your color variants are correctly displaying prior to creating a lot of products or you are in for a tremendous amount of work. I would also highly recommend that you provide artwork instructions to the design team when you first upload your artwork. Don't count on the team to position your artwork "correctly" and don't wait to add the instructions. If you have to add the artwork instructions later you could be in for a lot of work since the instructions have to be added to each product and not to a collection. Another issue is the way the app adds color variants. If you want the colors in order like you would see on the shelf of a typical department store, you have to add the colors to your product one by one. Entering in 5 at a time in bulk like the app allows will add them in random order and if you have 12 color variants you will have to rearrange them all (and all the mockups) once you publish your product. That is a pain in the butt done once, but if you ever have to resync your product - and you will - you have to rearrange them all again. The last thing on my wish list that I can remember concerns the templates. These should be huge time-savers, but a template does not maintain the color variant order of the product you're making the template from. So, it really does you no good since you're back to having to rearrange all the variants in the shop. I wouldn't let any of these issues keep you from using Ninja POD and the app. Creating this app and integrating Ninja POD with Shopify was super tough and the app works well once you learn its limitations and what you need to do. This is a good company and the Ninja POD team is very receptive to customer concerns.

Starting a new journey vending on ninjapod can be scary, but the help from Geraldine; who answered all my questions a considered my apprehension and fears made going on the Ninjapod venture a sure thing!

I have just started a website on Shopify, with Ninja Print on Demand being the company chosen for our printing needs. I have had to contact representatives from Ninja Print on Demand and Shopify, and I will happily say, that all of them have been absolutely OUTSTANDING. The patience and professionalism is beyond excellent. They took the time to reply thoroughly to all of my questions, and I definitely had a lot of them. Thank you very much for the representatives, who helped me to stop being frustrated with attempting to figure things out on my own. ALL OF MY QUESTIONS HAVE BEEN ANSWERED, and I have been able to move forward with my order and establishing my payment method. Again, thank you, and I sincerely look forward to doing business with you . OUTSTANDING/EXCELLENT SERVICE.