Ninja Van
Create delivery orders with Ninja Van in just a few...
Rating
2.9
feedback
26
chart
#1,711
All reviews
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Nov. 28, 2025
Had Issues with fulfilling the order and there's no indication what's the problem was, just an error- contact customer support at support@ninja- asked for screenshot of the error message after a long explanation, afterwards told me to contact integration team. Drop the case because it's a hassle- they should have direct me to the integration team instead of wanting me to contact them- means I have to explain everything back to square one again.
Aug. 4, 2025
There is basically ZERO support. Had issues with fufilling the order and got a error message that just indicate error doing so without any context what is causing it. Tried to contact support but no reply.
Jan. 22, 2025
I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration. The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.
June 7, 2024
We are very happy with the straight forward shipping method ninja provides. In top of that i would like to shout out to Mr Kartik for being super helpful in the process of setting this up
April 23, 2024
Been using Ninja Van for a year now. No complains, app works great for all our local delivery needs. Overseas shipment is great value as well for selected country. Would recommend.
April 17, 2024
Cant connect on the mapping area
Hi JB Shop, we're sorry to hear of your experience and will definitely work to make the setup even more intuitive! In your case, the mapping of delivery types should be automatic and you can also find our setup guide here: https://sites.google.com/ninjavan.co/ninjadashboard/step-by-step-guides/ninjavan-shop-app Our team should have also reached out to you through email but in any case, feel free to let us know if you need more help at [email protected]. Hope this helps!
April 14, 2024
Seamless integration of Ninja Van into Shopify. Clear guidelines as well! Would definitely recommend :)
March 28, 2024
Seamless linking of Shopify orders to creation of Ninja Van orders. Appreciate their automatic email and tracking number updates to customers through this app.
March 27, 2024
March 26, 2024
Great integration from NinjaVan into Shopify, easy to download and print waybills.
March 26, 2024
User interface is pretty straightforward and easy to look through the orders. Ability to book, print labels, batch fulfill makes order fulfillment way more convenient.
March 26, 2024
Easy to create orders and airway bills. Seamless integration into the Shopify app.
March 21, 2024
NinjaVan is very convenient, and their customer service is also friendly. It would be even better if we could add shipping status to Shopify.
March 17, 2024
Feb. 28, 2024
The app's user-friendly interface simplifies our workflow, seamlessly syncing all our orders! We appreciate the efficient process of fulfilling orders, assigning tracking numbers, and swiftly generating shipping labels for printing.