NS Color Swatch Variant Images

Hi, We’re truly sorry for the frustration and inconvenience this issue has caused, and we also take responsibility for not reaching out to you immediately after fixing it. We completely understand how upsetting it can be when things don’t work as expected, especially after using the app for several months. You’ve been with us for over six months, and we really appreciate the trust you’ve placed in the app and our support team. For this recent issue, we applied the fix on a draft theme (NS test) to ensure your live store wouldn’t experience any conflicts. It’s a precaution we take to keep your store safe. We’d love for you to check the fix on the draft theme and let us know if it’s working correctly. Once confirmed, we can implement it on your live theme right away. We genuinely value your experience and want to make sure the app works smoothly for you. Please reach out so we can assist further, your satisfaction is very important to us. — Chloé from NestScale

Thank you so much! 😊 We're glad you had a good experience with our support. Let us know if there's anything else we can help with! Chloé

Wow – thank you for the 5-star rating! ⭐️⭐️⭐️⭐️⭐️ If there’s anything else we can assist you with, feel free to reach out anytime 😊 All the best, The NestScale Team

Muito obrigado pelo seu feedback! 😊 Ficamos felizes em saber que você está aproveitando os recursos de exibição de variações e a captura automática de imagens dos produtos. Se tiver qualquer dúvida ou sugestão, estamos sempre aqui para ajudar! Abraços, Chloé @NestScale

Thank you so much for the kind words! 🙌 We’re thrilled to hear that you found the app easy to use and set up. Rachel will be so happy to know her support made a difference! If you ever need anything else, we’re just a message away 😊 Cheers, The NestScale Team

Bonjour, Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre support a pu vous aider rapidement. Votre satisfaction est notre priorité, et nous restons disponibles si vous avez la moindre question ou besoin d’assistance supplémentaire. Encore merci pour votre confiance et belle continuation avec votre boutique ! 🚀✨ À bientôt, Chloé @NestScale

Dear valued customer, Thank you so much for your feedback! 😊 We're glad to hear that you found the app easy to install and that you like the design. If you ever need any assistance or customization, feel free to reach out, we’re always happy to help! Wishing you great success with your store! 🚀 Best, Lily - Customer Success Specialist @NestScale

Hi, Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team. Providing quick and friendly support is always our priority! If you ever need any further assistance, feel free to reach out, we’re always happy to help! 🚀 Best regards, Chloé - Customer Success Manager @NestScale

Hi, Thank you so much for your kind words! 😊 I'm really happy to hear that I could assist you. If you ever need any help in the future, don’t hesitate to reach out, I’m always here to support you! Wishing you all the best with your store! 🚀 Best regards, Lily - Customer Success Specialist @NestScale

Thank you so much for your kind words! 😊 We're so happy to hear that you're enjoying the app and our support. Making it easy to use and affordable is exactly what we aim for! If you ever need anything, just let us know, we’re always here to help. 🚀 Wishing you lots of success with your store! 🎉 Regards, Rachel - Customer Success Specialist @NestScale

This means a lot, thank you! 😊 We’re so happy to hear the app saved you time and that you found it easy to use. That’s exactly what we aim for! And of course, our support team is always here whenever you need a hand. Really appreciate your kind word! Kudos right back at you! 🚀✨ Cheers, Chloé - Customer Success Manager @NestScale

Dear customer, Thank you so much for your kind words! 😊 It truly means a lot to know that I was able to help and make things easier for you. Providing great support is always our goal, and I’m happy I could assist in every way possible. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience with our app! Wishing you continued success with your store! 🚀✨ Best, Rachel - Customer Success Specialist @NestScale

Dear customer, Wow, thank you so much for your amazing feedback! 😊 We're thrilled to hear that the app made ordering easier for your customers and seamlessly integrated with your store. Making complex setups simple is exactly what we aim for! If you ever need any assistance or have suggestions, we’re always here to help. Wishing you even more success with your store! 🚀✨ Lily - Customer Success Specialist @NestScale

Dear customer, Thank you so much for your wonderful feedback! We're delighted to know you’re enjoying the app and had a great experience with Lily and the team. Your support truly motivates us to keep delivering the best service possible. Let us know if there’s anything else we can help with! 😊 Best regards, Rachel - Customer Success Specialist @NestScale

Dear customer, Thank you so much for your kind words! 🌟 I'm so glad Lily could provide you with such great support. Your feedback means a lot to our team, and we're always here to help whenever you need it! 😊 Regards, Rachel - Customer Success Manager @NestScale

Dear customer, Thank you so much for the 5-star review! 🌟 We're thrilled to hear you're enjoying the app. Your feedback means a lot to us – if you ever have any questions or need support, we're just a message away. Happy to have you with us! 😊 Regards, Lily - Customer Success Specialist @NestScale

Dear customer, Thank you so much for the great feedback! 😊 We're thrilled to hear the app was easy to use and met your expectations. If you ever need any assistance or have suggestions, feel free to reach out. We're always here to help! 🚀 Regards, Rachel - Customer Success Specialist @NestScale

Hi, Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this. You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan. After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions. When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit. We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app. Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further. Best regards, Chloé Nguyen Customer Success Manager @NestScale

Hi, Thank you so much for your amazing review! 🙌 We're more than happy to hear that our app and support team exceeded your expectations. Lilly will be so happy to know her efforts made such a difference – I’ll be sure to share your kind words with her! We’re grateful for your trust and loyalty. If you ever need assistance or have questions, we’re just a message away. It’s customers like you that make what we do so rewarding! Thanks again for choosing NS Image Swatch Variant Option – we’re lucky to have you with us! 😊 Best regards, Chloé Nguyen Customer Success Manager @NestScale

Dear customer, Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you find the app useful and appreciate our customer support. Your kind words mean the world to us! If you ever need anything, we’re always here to help. 🚀 Regards, Rachel - Customer Success Specialist @NestScale