CareNatal review for Numeral Sales Tax

I really did my best to give them the benefit of the doubt. I am currenly TWELVE MONTHS into a support case that their team can't resolve. And mind you, the CEO is on the thread and fully aware of this. Numeral incorrectly filed my state taxes and can not figure out how to fix it. I would say it is not worth the headache. I hate giving negative reviews, but I gave them countless chances to correct their mistakes to this point. I am being told that I am getting premium support and full escalation, but the quality of this support is well below any standard.