Rating
3.7
feedback
24
chart
#176
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
4%
-
Less than a year
83%
-
More than a year
4%
Reviews Summary
Numeral, a Shopify App for sales tax automation, has received mixed reviews from users. While some customers praise the exceptional service, ease of use, and reliability of Numeral in handling sales tax filings, others have expressed dissatisfaction with late filings, inaccurate amounts filed, lack of accountability, and poor communication. Positive themes include the app's automation capabilities, helpful customer support, and ease of use. On the other hand, negative themes revolve around late filings, inaccurate filings, lack of communication, and issues with accountability and responsibility.
Highlights
Review RSS Feed
All reviews
May 7, 2026
One of the worst apps and without a doubt the worst customer service I have ever experienced. You are sold on an easy filing and essentially hands off experience. Reality is the product doesn't even work and the numbers it generates are incorrect. We were told the discrepancies are due to "rounding differences" which is a crazy response for tax that needs to be reported. It missed our filings, said it would cover any penalties, and has since ghosted us in responding. Unbelievable, this company should be sued for fraud and held liable for their negligence.
April 28, 2026
Horrendous customer support. I had a time-sensitive filing issue and went nearly a month without a clear answer or resolution. I followed up 5 times and went two full weeks with zero responses on the ticket. Still not resolved. For something as critical as sales tax, this is unacceptable.
April 24, 2026
Super easy to use, great customer service, and it actually takes the headache out of managing multi-state sales tax. Everything is clear, streamlined, and reliable. It’s one of those tools that just works without constant babysitting.
April 2, 2026
I would give zero stars if I could. They filed late, filed the incorrect amount, took zero accountability, and then disappeared. I was so excited for this service, because filing sales tax is such a massive pain to deal with as a business owner. But they didn't file my taxes on time, and when they finally did file, it was over a month late and the penalties and interests had piled up. They didn't bother to check what actual amount was due, and instead filed the inaccurate amount from the month before, leaving me with even more penalties and interest. Christian said he would ask his manager about getting the penalties refundedd, and then ghosted me. To date I have not heard a proper response from them, a refund for the penalties, or any follow up at all. It's impossible to get support in a timely manner, and when they do respond, it's to give a runaround answer and then never follow through. I am now in the process of deregistering Numeral from my tax account with the state of CA which is also a huge pain. I'm a business owner, and totally understand that things go wrong sometimes! We are all human and make mistakes. I had so much grace for the constant problems, but at this point it's just not good business to stay with this company. They don't care about your experience as a customer, or about the legal ramifications of making a mistake with your taxes. Find a different app and save yourself the headache!
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