Numeral Sales Tax

May 7, 2026

One of the worst apps and without a doubt the worst customer service I have ever experienced. You are sold on an easy filing and essentially hands off experience. Reality is the product doesn't even work and the numbers it generates are incorrect. We were told the discrepancies are due to "rounding differences" which is a crazy response for tax that needs to be reported. It missed our filings, said it would cover any penalties, and has since ghosted us in responding. Unbelievable, this company should be sued for fraud and held liable for their negligence.

April 28, 2026

Horrendous customer support. I had a time-sensitive filing issue and went nearly a month without a clear answer or resolution. I followed up 5 times and went two full weeks with zero responses on the ticket. Still not resolved. For something as critical as sales tax, this is unacceptable.

April 2, 2026

I would give zero stars if I could. They filed late, filed the incorrect amount, took zero accountability, and then disappeared. I was so excited for this service, because filing sales tax is such a massive pain to deal with as a business owner. But they didn't file my taxes on time, and when they finally did file, it was over a month late and the penalties and interests had piled up. They didn't bother to check what actual amount was due, and instead filed the inaccurate amount from the month before, leaving me with even more penalties and interest. Christian said he would ask his manager about getting the penalties refundedd, and then ghosted me. To date I have not heard a proper response from them, a refund for the penalties, or any follow up at all. It's impossible to get support in a timely manner, and when they do respond, it's to give a runaround answer and then never follow through. I am now in the process of deregistering Numeral from my tax account with the state of CA which is also a huge pain. I'm a business owner, and totally understand that things go wrong sometimes! We are all human and make mistakes. I had so much grace for the constant problems, but at this point it's just not good business to stay with this company. They don't care about your experience as a customer, or about the legal ramifications of making a mistake with your taxes. Find a different app and save yourself the headache!

Feb. 9, 2026

I tried for two months to setup this app. We had numerous prone conversations. I gave them full admin rights on the store. To no avail. It does not work. I am late with filling the sales tax and I will have to pay penalties. Thanks to Numeral.

Jan. 15, 2026

Numeral is a scam. I signed up in August to find out in January of this year that they had not filed my taxes even for the state I reside in for over 4 months. They will bill you large amounts to "file," but when my CPA looked into it when reconciling EOY it turns out that they had not filed anything for months. They also could not provide me with any reporting log of what they did with account confirmations. Honestly, Numeral should not be allowed to be an app on the Shopify app store at this point.

Dec. 27, 2025

STAY AWAY!!!! Numeral is the most irresponsible and misleading service I have ever paid for. I paid for twelve months believing my registrations were handled and my tax liabilities were being managed. That is the entire reason you hire a company like this. Instead I was left exposed. Key registrations were not completed, my compliance status was not what I was led to believe, and I received no clear notification that anything was incomplete. No proactive outreach. No urgent warning. No accountability. Just silence while the subscription kept billing. This is not a minor inconvenience. This is the kind of failure that can create real penalties and real risk for a business. If your business depends on staying compliant, you cannot afford a vendor that takes your money and then leaves you to discover gaps on your own. Numeral did not deliver the core service I paid for, and the lack of communication makes it worse. I asked for escalation and a refund because I should not be paying for months of coverage that did not actually exist. Avoid this company unless you want to babysit your compliance and double check everything yourself.

Dec. 3, 2025

Zero communication. Signed up, paid, no communication for a month until I reached out. They finally got us registered, at least that's what it says on their site. It's hard to tell, though, because no one has reached out. Sales tax collection hasn't been enabled, and there doesn't seem to be a way get our sales tax ID in their portal. Great in concept, but terrible in execution.