All reviews

Rating Breakdown

  • 5
    91% (176 ratings)
  • 4
    4% (8 ratings)
  • 3
    3% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 99% (192)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 18, 2025

Fantastic App, fantastic support! seeing fantastic results with the quiz (6% CVR on completions). Support has been great, special shout out to Ivana!

Store

Dreama

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2025

Store

Rigby

Using app

About 2 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 22, 2025

Octane AI's support team, especially Ariel, was exceptional at assisting me with the customization I wanted to implement in my quiz. While the customization features are already great, Ariel helped me write the code to target specific question pages in my quiz. As someone who frequently works with web design UIs, I really like how easy it is to add custom fonts to. In the future, I would love to see more advanced customization features on Octane AI, such as changing the color of text colors on specific pages.

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 29, 2025

We are very happy with Ivana’s quick and efficient support within Octane. Her responsiveness and help in setting up the quiz make a real difference!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2025

Migrated our quiz to Octane and couldn't be happier! Great support from their team and super easy to use.

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 11, 2025

Ariel was a great help in any critical issues we had and responded promptly, even after business hours.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2025

Outstanding app and even better support! We implemented a make-up foundation finder quiz for our store using Octane AI, and we couldn’t be happier with the results. The app is incredibly intuitive, highly customizable, and integrates seamlessly into our Shopify store. Most importantly, the support team is absolutely fantastic – quick to respond, super helpful, and genuinely committed to making sure everything runs smoothly. If you’re looking for a powerful quiz solution with top-notch service, this is 100% the app to go with. Highly recommended!

Using app

16 days

Total reviews

22

Average rating

5.0

5 / 5 Share

July 21, 2025

Ariel was great help troubleshooting logic to generate result pages for our product recommendation quiz. Thank you!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

Great app and great support from Ivana! Highly recommend :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

Octane AI has been number one for a long time for a reason. The logic just works for the Shopify-oriented brain (and store). I had a few questions about how to best achieve what I was looking for and Ariel from the support team was fantastic in helping me. He took my quiz, provided suggestions, and offered a white glove experience. The follow up and follow through of this support team (Ivana as well followed up from a different chat) is super impressive. Use them as a resource for sure!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2025

We just signed up and are still getting our quiz up and running fully but we have very high hopes this will be a huge success for our business. I will say that I have had many questions and Ariel in support has answered all my questions quickly and always found the answer for me. His help has been much needed. Very grateful for him and helping me navigate this new platform.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2025

gamechanger, does exactly what we need with modern integrations, customer service huge as well, Pablo and Ariel have been clutch!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2025

Cool, interactive quiz app. Great support when you need it. Thanks for the assistance, Ariel!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2025

Ivana was incredibly helpful and patient in understanding my strategy. She was quick to assist in setting up my first quiz for our brand. Thank you, Ivana! You’re amazing - keep up the great work!

Store

XOXTOYS

Using app

14 days

Total reviews

4

Average rating

4.8

5 / 5 Share

April 3, 2025

A big shoutout to Octane AI's support team for their incredible help in customizing my results page! Ariel and Ivana were exceptionally responsive, patient, and went the extra mile to make sure everything was perfect. Their expertise and dedication made the process smooth, and I’m absolutely thrilled with the results!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 7, 2025

Amazing experience with Octane AI. The support team (Ariel and Ivana) were extremely patient and helpful in answering all manner of questions I had for them, and went above and beyond to help get our quiz logic working as we wanted it to. Five stars!

Store

Beco

Using app

9 months

Total reviews

3

Average rating

5.0

3 / 5 Share

Feb. 28, 2025

App looks great onsite and the customer support (Ivana) was very helpful and responsive in setting up and testing our quiz. Great customer service/people! The app/tech itself is a little clunky: 1. They use external integrations for all results - it doesn't carry the results emails natively (even the simplest ones that would just send a copy of the results) so for simple alerts to customers and sales teams you need to set up more complicated external app integrations. 2. No way to see customer paths. For more complex sales, it would be helpful to see the exact path each customer took and/or their answer to each question which isn't possible. You can only see the link to their results page which is useful but lacks context, especially for more complex sales where different accessories/upsells could be offered if the sales team was aware of the customer path/answers. 3. Relatively Expensive: for the amount of work that needs to be done to set it up (plus the above limitations) the app is pretty expensive. I honestly didn't do too much research into alternatives so that's on me. Also, I have four brands so rolling this out across four stores would be incredibly expensive if we decide to do it. Right now we are testing to see the ROI. We look forward to more development on the app that hopefully addresses the technical issues, and perhaps a tiered pricing program for larger companies with multiple stores.

Using app

About 1 month

Total reviews

1

Average rating

3.0

5 / 5 Share

Feb. 3, 2025

Huge thanks to Octane AI's support team for helping me customize my results page! Ariel and Ivana were incredibly supportive throughout the conversation, They were very much responsive, patient, and went above and beyond to ensure everything was perfect. Their expertise and dedication made the process seamless, and I couldn’t be happier with the results.

Store

Nuu3

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2025

The product is great and easy to use. We've had great success capturing emails and sales with our quizzes. Most importantly, though, the customer support is top-notch. I've been using Octane for several years now. Whenever I have a question or issue, I send over an email, and I get quick, helpful, thorough responses immediately (Ivana and Ariel are part of the support team and have been incredibly helpful always). I highly recommend this great product and service!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 10, 2025

Great support ! Ariel has been very helpful throughout the process of setting up and configuring the application. He provided clear guidance, answered all my questions, and ensured everything was running smoothly.

Using app

25 days

Total reviews

3

Average rating

5.0