All reviews

Rating Breakdown

  • 5
    91% (176 ratings)
  • 4
    4% (8 ratings)
  • 3
    3% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 99% (192)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 7, 2021

This app has increased my sales overnight and shown incredible results. The support team has been fantastic at helping me make further customizations. This is now a staple nav element for my store.

Using app

22 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

Great app for customised quiz recommendations. CS was super fast and helpful - Leonardo was amazing and solved my technical query.

Using app

3 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 12, 2021

I used this app to help create a quiz to be featured on our company's website. Although not published yet its heading in the right direction and Brandon's customer service is amazing in helping me get there! I know the end result will be great! And hopefully convert a lot of potential customers.

Store

BAUSELE

Using app

18 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 5, 2021

Easy to use. Support is super responsive & helpful (shout out to Leonardo!). Would definitely recommend!

Store

Riley

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

I love Octane AI. The quiz has become a huge part of our marketing. It's allowed us to collect a lot more email subscribers, while increasing our AOV and improving the customer experience.

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

Pretty good app, the quiz is their main feature and works pretty well, mostly because their staff is willing to help you optimizing it.

Store

Louré

Using app

23 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 2, 2021

Love the innovation that Octane brings to Shopify and DTC in general. Not only is the suite of features in the app been great, their team is A++++ They are always looking for ways to bring value beyond the app and we are grateful for that.

Store

Run Gum

Using app

Almost 3 years

Total reviews

11

Average rating

5.0

Developer Reply

A HAIKU FOR THE RUN GUM! Need more energy? Immunity? To be calm? Run Gum has your back!

5 / 5 Share

Nov. 1, 2021

Octane Ai is a super powerful tool on so many levels. If you are after the personalization of your customer's experience as well as a way to optimize your overall marketing stack this is the platform for you.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Speaking of personalization... We wrote a haiku JUST FOR YOU: Help with digestion? You need hyperbiotics IT IS PATENTED!

5 / 5 Share

Oct. 29, 2021

I used this app for quizzes, FB Messenger, and SMS. We find it very helpful and a key platform for us, especially because our Octane rep manages the account with us with expertise and great assistance.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

The Milk Snob "Style Quiz" is amazing! Love the design and the gif that shows before the quiz matches you with the product recommendations.

1 / 5 Share

Oct. 22, 2021

I got on this app when the basic plan was $9 a month. The charges went up to $40+ and then $60+, then in the last two months jumped to $191 per month. I was not informed of any of it. I don't offer quizzes on my store or use most of the features. Developer refused refund request. I've uninstalled due to their underhanded means of taking money from shop owners.

Using app

Almost 3 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi Wyvern's Hoard! We are so sorry that you did not have a good experience and that this was not handled in the smoothest way it could have been. We reevaluated your situation and have issued a full refund. This was not a common situation and our support team initially miss-categorized it, however we have updated our process so that this will not happen again in the future (we added a better way for our support team to escalate these requests internally). We're always working hard to make improvements to the product, support, and more and our goal is to make you the merchant as successful and happy as possible. Please let us know if you have any questions or if there is anything else that we can do.

5 / 5 Share

Oct. 19, 2021

I reached out to customer service via their online chatbot not knowing I'd need as much help as I did! I attempted to navigate this new app myself thinking I had the knowledge to do so and found I really needed help. The app is wonderful and I appreciate how Brandon helped identify what I wanted to achieve and proceeded to guide me through it. He was patient and professional as well as really upbeat even as my questions kept coming. We achieved my initial aim and I was reassured that I could come back with any other concerns that I had. Thank you Brandon!

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 11, 2021

I can't rate the Octane app highly enough. We have seen a massive bump in our opt ins, and I really feel it helps our customers to feel more in-the-loop with our store. The support from Octane is also excellent, and any tweaks I have needed to make have been actioned promptly and efficiently!

Store

A-OK9

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2021

This app has been great for our website. It is such a great tool to help customers find their shade via the quiz or get a better look at recommended products. The Facebook marketing is also a game changer in terms of being easily able to communicate with our customers. We went for the full package with Octaine AI and our account manager is always coming up with new ideas and ways to improve our service. Couldn't recommend more :)

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Great app and even better team to help you through the process of setup. Octane has given us a noticeable revenue lift with still a lot more we can do to get more out of it. Thanks to the great team and account managers who helped us!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Octane.ai has been a great investment for our company and has been really helpful not only for us but for our new and existing customers who use our website. It has greatly improved our sales and assists with customized recommendations on our products which our customers have really enjoyed. The service from Aoife has been nothing short of amazing, and she has been available to assist whenever necessary, without any delay or hesitation.

Using app

12 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

Why didn't I use Octane sooner?!?! Is what we keep saying to ourselves. Cutting edge, low noise medium that gives us incredible ROAS. We use the enterprise service and it is incredible the level of service and execution. It's like having another full-time member of our in-house team.

Using app

7 months

Total reviews

5

Average rating

3.4

5 / 5 Share

Aug. 6, 2021

Effective and easy-to-use app. Really, great customer service! Specifically, Brandon is amazing!!!!!

Store

ecoslay

Using app

About 2 hours

Total reviews

6

Average rating

5.0

3 / 5 Share

Aug. 2, 2021

Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.

Using app

About 23 hours

Total reviews

12

Average rating

4.5

3 / 5 Share

July 23, 2021

A little hard to get used to using it, especially the "rules" Customer service gets back quickly, so make sure to use the chat.

Using app

17 days

Total reviews

5

Average rating

4.4

5 / 5 Share

July 15, 2021

Wow wow wow! Great quiz! Even better customer service! It's an intuitive platform but I need hand holding... Brandon was there every step of the way and helped me build my quiz from start to finish... I would have given up if not for him!! Amazing!!!

Using app

About 1 month

Total reviews

1

Average rating

5.0